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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72364 • BARV600.
Ashlee Olsen
processor • Dec 5, 2023, 11:53 AM
submitted C354006
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ashlee Olsen
processor • Dec 14, 2023, 12:05 PM
@Ben H Keystone feedback: Please provide invoice for feight verification.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ashlee Olsen
processor • Dec 14, 2023, 12:06 PM
@Ben H @Matt B Keystone feedback: Please provide invoice for feight verification.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ben Hoffman
dealer or external • Dec 14, 2023, 12:26 PM
@Ashlee O invoice was already provided they were asking for pics of the parts that has been completed as well
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ashlee Olsen
processor • Jan 3, 2024, 12:31 PM
@Ben H pending parts return
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ben Hoffman
dealer or external • Jan 3, 2024, 2:28 PM
@Ashlee O BH SENT PART RELAY BACK TRACKING# 1Z9YX8689099915773
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ashlee Olsen
processor • Feb 28, 2024, 4:26 PM
paid $69.72 @Ben H Keystone is saying the part was never returned
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ashlee Olsen
processor • Feb 28, 2024, 4:39 PM
Ben, I sent that email to Keystone with the delievery reciept attached. I'll keep you in the loop when they respond!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ashlee Olsen
processor • Feb 28, 2024, 4:41 PM
@Heidi H FYI: I am going to leave this in claims submitted, KY until I hear back from Keystone about the missing part they did not pay.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Heidi Huntley
processor • Feb 28, 2024, 4:43 PM
Okay, let me know how it goes.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ben Hoffman
dealer or external • Feb 28, 2024, 5:20 PM
@Ashlee O Perfect thank you
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ashlee Olsen
processor • Feb 29, 2024, 11:48 AM
Keystone said they are looking for the breaker, they recieved the relay. Do you have the breaker to send back to them?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ashlee Olsen
processor • Feb 29, 2024, 12:22 PM
Keystone said the claim has been processed already and we will need to start a new claim. I will get that going.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ashlee Olsen
processor • Feb 29, 2024, 12:28 PM
submitted new claim job 5 C3589358
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ashlee Olsen
processor • Feb 29, 2024, 3:14 PM
@Ben H this is pending part return, and you can print a shipping label from Keystone's site
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ben Hoffman
dealer or external • Feb 29, 2024, 3:14 PM
@Ashlee O BH SENT PART BREAKER BAC TRACKING # 1Z9YX8689094050493
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Ashlee Olsen
processor • Mar 27, 2024, 11:42 AM
@Chris B @Heidi H @Ben H Putting this here to show claim was deducted due to "late claim deduction"
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/72364.pdf
Ashlee Olsen
processor • Mar 27, 2024, 11:43 AM
C3589358 paid $21.64 Return reduced due to "late claim submittal"
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/72364/CLAIM.pdf
Processed summary
72364
BARV600 • Ashlee • keystone
Heat 22 • comments 18 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
C3589358 paid $21.64 Return reduced due to "late claim submittal"
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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