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Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 72305 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 15, 2025, 6:51 PM
@Stephanie K @Brian P Claim#2449741 'In Review" status. Customer has brought his unit in multiple times - left Dennis Plank a voicemail on 12/3 requesting he assist with using what we provided to finalize the claim. No response to-date
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Brian Parrott
dealer or external • Dec 16, 2025, 11:35 AM
I had sent a reply for Richard to review and advise we can get video's and more pics when unit comes back for installation. Part ordered.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Stephanie Kendziorski
processor • Dec 16, 2025, 3:47 PM
R. Fisher has replied and said this was sent back to the vendor with the information that was provided on December 10th. He requested it be put back on his side. I have done that, he will update once he gets his response from the vendor.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 4:27 PM
@Brian P Job 1 - approved for 1.0 hour to replace window. Lippert case 6299636. Please make sure you take the video of the cascade water test and get the picture of the complete window from the interior of the unit when the customer comes back. Job 2 - denied, duplicate claim. Notes state replacing window would correct concern, and window replacement was authorized on job 1. Job 3 - approved .3 hours to secure net and touch up stile. (claim 2508445)
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Stephanie Kendziorski
processor • Feb 18, 2026, 9:24 AM
Claim 2508445 paid $57 check 3110080 2/17/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Jeannette Britton
dealer or external • Feb 18, 2026, 6:10 PM
@Stephanie K I uploaded a video that Forest River was requesting
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Stephanie Kendziorski
processor • Feb 19, 2026, 10:08 AM
Thank you. Were you also able to get the photo of the complete window from the inside?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Jeannette Britton
dealer or external • Feb 19, 2026, 11:50 AM
That was uploaded in, I believe in November or December when we originally took the video. Forest River only requested the video to proceed.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Stephanie Kendziorski
processor • Feb 19, 2026, 12:22 PM
I'm sorry Jeannette, but I am not seeing a picture of the entire window from the inside of the unit in the files here. I did have a note on this one back in December here in DB that it would be needed for processing. Here is the note from FR back in november: Vendor states: Case Number: 6299636 VIN: SB939455 Hello Richard, Thank you for the photos. We are still needing the following information: • Photos of the complete window from the inside • Video of cascade water test clearly showing where water is leaking inside/defect
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Jeannette Britton
dealer or external • Feb 19, 2026, 3:05 PM
@Stephanie K I uploaded some additional pictures. These are all the pictures we have
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Jeannette Britton
dealer or external • Feb 19, 2026, 4:46 PM
@Stephanie K I uploaded more pictures from the inside. I cannot take a full picture standing any closer, it does not fit in the picture claim
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Stephanie Kendziorski
processor • Feb 19, 2026, 4:51 PM
Those should work! Thank you! Just let me know when the work is done and I can get it submitted.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Stephanie Kendziorski
processor • Feb 20, 2026, 2:30 PM
@Jeannette B I got a reply from Richard. The extra time has to be approved by the vendor. He is going to send my email over to them explaining that you had to remove the window already for the window etching, and that it will take two techs to complete repair to try and get the labor up to 2.0. Forest River recently changed their vendor policy, so once Richard send everything over, they should only have 24 hours to respond.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Jeannette Britton
dealer or external • Feb 20, 2026, 3:54 PM
@Stephanie K Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Stephanie Kendziorski
processor • Feb 23, 2026, 10:56 AM
Hey @Jeannette B. The vendor replied to Richard and stated they can't approve anymore time for the window. I have attached a copy of the email from the vendor here in DB. They stated that is is based of their flat rates, and then testing once the part is returned.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Chris Balderrama
processor • Feb 23, 2026, 12:12 PM
Stephanie Kendziorski Can you email me the entire thread on this please? Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/Email from vendor declining additional labor.pdf
Jeannette Britton
dealer or external • Feb 27, 2026, 4:59 PM
@Stephanie K Any word on this one?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Stephanie Kendziorski
processor • Mar 2, 2026, 10:01 AM
Chris instructed me to try again, so I emailed Richard again on it. Waiting for his response.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Stephanie Kendziorski
processor • Mar 3, 2026, 9:33 AM
@Jeannette B I was able to get you up to 1.5 hours for line 1. You can do whatever you need to do to finish this one up. Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Jeannette Britton
dealer or external • Mar 3, 2026, 9:40 AM
@Stephanie K Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Stephanie Kendziorski
processor • Mar 3, 2026, 11:04 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Mar 3, 2026, 12:44 PM
@Jeannette B Vendor would like part returned for testing. Please send part to: Lippert Attn: Bobby Bradley 2020 Blakesley Pkwy Bristol, IN 46507 Please return to vendor asap. Please let me know the tracking number when you have it. Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72305/72305F.pdf
Jeannette Britton
dealer or external • Mar 3, 2026, 12:46 PM
@Stephanie K Parts would like to know who is paying for the shipping
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Mar 3, 2026, 12:49 PM
I will ask them and see who is responsible. I may be able to add it to the claim.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Jeannette Britton
dealer or external • Mar 3, 2026, 4:19 PM
@Stephanie K Parts would like to hold off to see if Lippert will be sending a label
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Mar 4, 2026, 9:11 AM
I understand. I have a comment on the claim to see who is paying for shipping. FR still hasn't responded yet.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Chris Balderrama
processor • Mar 4, 2026, 10:00 AM
Stephanie Kendziorski Ashlee Olsen This email is apparently for Myers RV, but is in Tri-Ams ?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/Email from vendor declining additional labor.pdf
Stephanie Kendziorski
processor • Mar 4, 2026, 10:01 AM
I'm showing it in Myers?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/Email from vendor declining additional labor.pdf
Chris Balderrama
processor • Mar 4, 2026, 10:03 AM
Something weird is going on. Now it’s gone from tri am. Oh well
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/Email from vendor declining additional labor.pdf
Stephanie Kendziorski
processor • Mar 10, 2026, 12:40 PM
@Jeannette B Just want to make sure you know that the vendor will be covering the shipping on this one. I sent an email over regarding that last week. When it's packed up and ready to be shipped, please send me the tracking number and the dollar amount it is going to cost so I can add it to the claim in the FR system. Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Mar 16, 2026, 10:56 AM
@Jeannette B Still do not have confirmation on if the vendor would like you to use a specific carrier. Emailed Dana last Friday. Will give her today and then I will reach out again.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Jeannette Britton
dealer or external • Mar 17, 2026, 1:18 PM
@Stephanie K Did anyone get back with you regarding the shipping?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Jeannette Britton
dealer or external • Mar 17, 2026, 1:19 PM
@Stephanie K Oh sorry. I just saw this
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Mar 18, 2026, 10:44 AM
Jeannette, I still have not heard back from Dana on whether or not the vendor would like you to use a specific carrier for the window. I've emailed her twice and called and left a voicemail for her. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Jeannette Britton
dealer or external • Mar 18, 2026, 1:13 PM
@Stephanie K OK. We are holding onto it
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Mar 23, 2026, 8:56 AM
Good morning, everyone. Dana at Forest River got back to me and there is NOT a specific carrier that you need to use to ship the window back. When you've got it ready to ship out, please send me the tracking number and a copy of the receipt from the carrier so I can put that amount on the claim. Thanks! @Rhianna S
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Mar 26, 2026, 9:03 AM
Will it be possible to have the window shipped out by the end of the week? Dana was out on vacation last week, and while she was out, the original claim expired while we were waiting for her response about the carrier. @Chris B
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Mar 26, 2026, 9:17 AM
Had to submit a new PA, previous one expired while waiting for response. New PA is 2621114.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Jeannette Britton
dealer or external • Mar 26, 2026, 9:37 AM
@Stephanie K Ree has been out sick but I do believe Kim will be in today so I will ask her.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Mar 30, 2026, 11:24 AM
@Rhianna S @Jeannette B Can you send over an invoice/receipt showing the cost that you paid to send this?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/PLONT.pdf
Rhianna Szczesiul
dealer or external • Mar 30, 2026, 12:01 PM
@Stephanie K I marked this as COD, however they have yet to come for it so I am going to call them this morning and see why they haven't picked it up yet. If I need to change the payment method I will and then I will send you the copy of the charge.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/PLONT.pdf
Stephanie Kendziorski
processor • Mar 30, 2026, 12:10 PM
Ok, thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/PLONT.pdf
Stephanie Kendziorski
processor • Mar 31, 2026, 1:48 PM
@Rhianna S I'm waiting for a call back from Dana. I will let you know as soon as I hear.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 2, 2026, 11:30 AM
Rhi, I have not heard back from Dana yet. I called her again today and left a message.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Rhianna Szczesiul
dealer or external • Apr 2, 2026, 12:38 PM
@Stephanie K Ok just let me know. Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 2, 2026, 4:14 PM
@Jeannette B The new PA that I had to put in for this is finally approved. However, the shipping situation is still a bit precarious. @Rhianna S and I chatted, and she advised the COD was canceled, but is leery to do a prepaid label. @Chris B advised the best option is to have Lippert send a prepaid label. I have not been able to get in touch with Dana to request Lippert to send a label, and I will likely need the measurements and weight of the package in order for them to do this. @Heidi H @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Jeannette Britton
dealer or external • Apr 2, 2026, 4:15 PM
@Stephanie K Ok. Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 2, 2026, 4:43 PM
You're welcome. I did just try calling Tony Dile at FR as well, and left him a message since he was the last one who talked to the vendor. My opinion - it seems silly to ask for the window to be returned, when they have pictures and the cascade water test showing water intrusion. The total amount of the claim doesn't even cost as much as returning the window, so it just doesn't make sense for anyone. I was going to advise him of the cost of shipping the window back to see if it was still really necessary, but could not get in touch with him. I will keep you posted.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Jeannette Britton
dealer or external • Apr 2, 2026, 4:53 PM
@Stephanie K I thought the measurements were on the label, but they are not: This is what I have: Length 81, Width 36, Depth 10 and I believe the weight was 52. So it will be a bit pricey.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Rhianna Szczesiul
dealer or external • Apr 3, 2026, 2:03 PM
Hi @Stephanie K I tried to create a UPS label from the Claim a few times, I have uploaded a screen shot of what it keeps telling me, basically it is failing to create the label.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 6, 2026, 10:42 AM
Good morning. I contacted Dana at FR and she is not sure why you are unable to create a shipping label. She has reached out to their IT department. I will let you know as soon as I hear anything. Also - I wanted to make sure that you knew that creating the prepaid FR label will send the part back to FR, not Lippert. I asked Dana about this and she said that when they get the part, they will have Lippert pick it up, as they are local.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Rhianna Szczesiul
dealer or external • Apr 6, 2026, 10:44 AM
Good morning, ok just let me know. Also I kind of figured that's what was going to happen.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Chris Balderrama
processor • Apr 6, 2026, 10:49 AM
Rhianna Szczesiul I would make a video of the window before you package it and then make a video after it has been packed showing it was not damaged. I don’t trust Lippert at all.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Chris Balderrama
processor • Apr 6, 2026, 10:49 AM
Rhianna Szczesiul I would make a video of the window before you package it and then make a video after it has been packed showing it was not damaged. I don’t trust Lippert at all.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Chris Balderrama
processor • Apr 6, 2026, 10:49 AM
I would make a video of the window before you package it and then make a video after it has been packed showing it was not damaged. I don’t trust Lippert at all.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Rhianna Szczesiul
dealer or external • Apr 6, 2026, 11:45 AM
*
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 6, 2026, 1:54 PM
Hey Rhi. The IT department provided soem feedback, I've posted it below. Please try what they are suggesting below with the largest-smallest measurements and let me know if that allows you to create a label. They will need to make sure that when they enter in the measurements, that the largest measurement is entered into the first box, the second largest is in the 2nd box and the smallest measurement is in the 3rd box. That should then create the UPS label for them. If they still have issues with it. Have them email PortalHelpDesk@forestriverinc.com we can help them with it as well.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Rhianna Szczesiul
dealer or external • Apr 6, 2026, 5:50 PM
Hi @Stephanie K, it gave me the same message again so I sent it to the portal help desk e-mail. I'll let you know what they say.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 10, 2026, 8:57 AM
Just checking in on this one, has anyone from FR gotten back with you?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Rhianna Szczesiul
dealer or external • Apr 10, 2026, 11:22 AM
Hi @Stephanie K, I am unable to generate a return label through FR because "this package exceeds the maximum package size constraints". So I am not sure where to go from here.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 10, 2026, 12:12 PM
Ok. I've contacted Dana again and let her know that and asked if Lippert could send over a label. If they agree, I'll send them the measurements Jeannette sent over 10Lx36Wx10D at 52 lbs. Is that accurate?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Rhianna Szczesiul
dealer or external • Apr 10, 2026, 12:25 PM
Yes ma'am. Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 14, 2026, 9:44 AM
@Jeff M @Sarah C @Jeannette B @Rhianna S @Chris B @Heidi H @John M Hi all. I think it might be time for someone with a little more pull than me to reach out on this one. Dana has not responded to me after I asked if Lippert could send a label. The package is too large for Rhianna to create a label in the Forest River portal, as Dana instructed. I totally understand not wanting to prepay for shipping on your end for this window. The price that Rhianna said it would be actually exceeds the entire amount of the claim. I just don't know where to go from here, it feels like it's not going anywhere and we are just going in circles with it. Let me know your thoughts. The work has been completed for over a month now.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Chris Balderrama
processor • Apr 14, 2026, 10:47 AM
I’ll call Kelly Mosher at FR.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 14, 2026, 11:00 AM
Original claim is 2449741. I had to get a new claim though because the other expired while waiting for Dana to respond. The current claim that the window will need to be returned under is 2621114. Total claim amount is $690.91. This is a PrimeTime unit. I have not at this time resubmitted it for payment, once it is submitted for payment, we only have two weeks to send the part back before it denies, so I wanted to get this return situation worked out before hitting submit.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Jeff Myers
dealer or external • Apr 14, 2026, 12:40 PM
I reached out to my sales rep and gave him the overview and information. I also requested that he request for us to just be able to toss the window in the trash instead of sending it back.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 14, 2026, 2:38 PM
Jeff & Chris, thank you for reaching out and assisting. If either of you hear anything, please let me know when I am ok to submit this for payment - if they tell you to toss it, or if you get a label to return it.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Chris Balderrama
processor • Apr 14, 2026, 4:04 PM
Will do! Thanks for staying on top of this.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 15, 2026, 2:24 PM
@Rhianna S Per the email Jeff forwarded you're going to have to prepay for the label, and then I can add that amount to the claim in the portal when I submit it for payment. Once you have found a carrier, please send a copy over of the receipt you paid for shipping and I will add it to the claim and submit to FR for reimbursement.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Rhianna Szczesiul
dealer or external • Apr 15, 2026, 2:26 PM
Yea I saw that, I will get a label made today and hopefully get it picked up tomorrow.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Jeannette Britton
dealer or external • Apr 16, 2026, 4:05 PM
@Stephanie K Wasn't sure if anyone let you know but to our surprise the window was picked up yesterday
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 16, 2026, 4:07 PM
I was not aware, thank you! How much was it to send it back? I need to add that to the claim.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 16, 2026, 4:09 PM
I was not aware, thank you! How much was it to send it back? I need to add that to the claim. I'll need a copy of the receipt for it as well.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Jeannette Britton
dealer or external • Apr 16, 2026, 4:15 PM
@Stephanie K Not sure yet. Ree has not received any kind of bill yet
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 16, 2026, 5:01 PM
Ok. Do you want me to hold off on submitting this one for payment then to see if you guys get charged for it? If you would like me to submit it, do you have the tracking number and the name of the company that picked it up?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Jeannette Britton
dealer or external • Apr 17, 2026, 9:40 AM
@Stephanie K @Rhianna S Good morning. I tagged Ree on this, since I am not sure if she has a tracking number. The company that picked up was T-Force and they just showed up, we were not expecting them and yes please hold off on submitting for payment till she gets in touch with you.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 17, 2026, 11:52 AM
OK, thanks.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 20, 2026, 3:06 PM
Rhianna, have you gotten an invoice/bill for the shipping yet? This is still not submitted for payment, so if we need to add something we still can. I just don't want to lose sight of it since the window is gone now.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 22, 2026, 1:32 PM
Submitted for payment. Spoke with Rhi, she has not gotten a bill yet for this. Window has been delivered to Lippert. If you do get a bill at a later date, I can do a separate claim for what you were charged. Added note to claim for labor/window that if needed, freight will come on a separate claim - as vendor was to pay for return shipping of window.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Stephanie Kendziorski
processor • Apr 28, 2026, 10:38 AM
Just want to let you all know this is finally paid. If you guys get anything for the window pickup, let me know and I will do a new claim for it. Paid $684.95 check 3147501 4/28/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72305/72305F.pdf
Jeannette Britton
dealer or external • Apr 28, 2026, 1:43 PM
@Stephanie K Thank you so much for all your help on this and all that you do for us
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305.pdf
Chris Balderrama
processor • Apr 28, 2026, 8:01 PM
Thank you Stephanie for your hard work.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Sarah Caffrey
dealer or external • Apr 29, 2026, 10:52 AM
Yes, thank you! You're the BEST!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72305/72305F.pdf
Rhianna Szczesiul
dealer or external • Jul 27, 2026, 12:29 PM
@Stephanie K Hi Stephanie, we just received the freight bill for sending this window back. Can we still submit to get this covered?
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72305/3289_001.pdf
Stephanie Kendziorski
processor • Jul 27, 2026, 1:18 PM
Hey! I've submitted a PA for it and will keep you posted. I also included the email from Dana on the PA that stated the freight would be covered. Hopefully it'll be approved quickly.
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72305/3289_001.pdf
Rhianna Szczesiul
dealer or external • Jul 27, 2026, 1:18 PM
Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72305/3289_001.pdf
Stephanie Kendziorski
processor • Jul 27, 2026, 5:53 PM
The PA is approved to submit the freight, do you want me to submit the claim now?
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72305/3289_001.pdf
Rhianna Szczesiul
dealer or external • Jul 28, 2026, 9:49 AM
Yes please! Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72305/3289_001.pdf
Stephanie Kendziorski
processor • Jul 28, 2026, 1:36 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72305/3289_001.pdf
Stephanie Kendziorski
processor • Aug 17, 2026, 9:04 AM
Claim 2756202 paid $281.23 check 3204105 8/4/2026 for freight charges
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72305/72305F.pdf
Processed summary
72305
MYRV 12024 • Stephanie • prime-time
Heat 105 • comments 90 • follow-ups 1 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2756202 paid $281.23 check 3204105 8/4/2026 for freight charges
Open claim

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