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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72258 • MYRV 12024.
Sarah Caffrey
dealer or external • Jan 22, 2026, 3:43 PM
@Stephanie K @Jeannette B I am showing Jessica a few that need to be upload so that she can learn the process.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 9:13 AM
Submitted PA J01499022
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 12:41 PM
@Jeannette B Job 1 approved - .5 Job 2 approved .4 Job 3 - denied, not noted on DAF
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Stephanie Kendziorski
processor • Feb 4, 2026, 10:31 AM
Are jobs 1 & 2 complete?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Jeannette Britton
dealer or external • Feb 4, 2026, 11:39 AM
Yes 1 & 2 is complete. I am waiting on the light strip though, which I understand is not covered
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Stephanie Kendziorski
processor • Feb 4, 2026, 12:29 PM
Ok. I'll hold off until all work is complete.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Jeannette Britton
dealer or external • Feb 25, 2026, 3:30 PM
@Stephanie K Is it possible to add Job #4 - This is the complaint: SHOREPOWER RECEPTACLE SEPARATING AT SIDEWALL Cause: Shore cord receptacle pulled away from the rear of the unit Correction: Found the shore cord receptacle had pulled away from the side of the unit at the top Found the screw on the left was not drilled through the side of unit but just through the decal Cut a piece of 1/4 plywood and put it inside the wall as a backer plate Reattached the receptacle Sealed with clear silicone Work complete .25
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 3:31 PM
Yes! I will add it as soon as I can. I have not been able to get into the Jayco portal all day. It keeps giving me an error.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Jeannette Britton
dealer or external • Feb 25, 2026, 3:32 PM
@Stephanie K Would you like me to reprint the WO or is it good as is?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 3:33 PM
I can work with what you've already given me.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Jeannette Britton
dealer or external • Feb 25, 2026, 3:34 PM
@Stephanie K Awesome. Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 3:34 PM
No problem!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Stephanie Kendziorski
processor • Feb 26, 2026, 9:51 AM
Do you have pictures for the shore receptacle?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Jeannette Britton
dealer or external • Feb 26, 2026, 10:58 AM
@Stephanie K I just uploaded 2 pictures for the receptacle
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Stephanie Kendziorski
processor • Feb 26, 2026, 11:44 AM
@Jeannette B job 4 for shore power approved .3
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258.pdf
Stephanie Kendziorski
processor • Feb 26, 2026, 1:58 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258F.pdf
Stephanie Kendziorski
processor • Mar 3, 2026, 9:44 AM
Paid $182.50, claim J01499022
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Open Range/72258/72258F.pdf
Processed summary
72258
MYRV 12024 • Stephanie • open-range
Heat 17 • comments 17 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $182.50, claim J01499022
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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