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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72205 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 15, 2025, 6:43 PM
@Stephanie K @Brian P WO missing pics & CCCs. Emailed service 10/02/25 requesting
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Rpod/72205-1/72205/72205.pdf
Brian Parrott
dealer or external • Dec 16, 2025, 11:25 AM
Updated workorder and saved update
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Rpod/72205-1/72205/72205.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 4:57 PM
@Brian P Job 1 - Can you provide some better notes with line 1. Was it missing, damaged? Are the notes on work order 71911?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Rpod/72205-1/72205/72205 UPDATED.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 4:57 PM
@Brian P Job 1 - Can you provide some better notes with line 1. Was it missing, damaged? Are the notes on work order 71911? @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Rpod/72205-1/72205/72205 UPDATED.pdf
Brian Parrott
dealer or external • Dec 18, 2025, 5:00 PM
This was an internal job and is not warranty.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Rpod/72205-1/72205/72205 UPDATED.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 5:01 PM
Ok! I will leave it off the PA. Thank you!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Rpod/72205-1/72205/72205 UPDATED.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 5:15 PM
Submitted PA 2532135
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Rpod/72205-1/72205/72205 UPDATED.pdf
Stephanie Kendziorski
processor • Dec 19, 2025, 10:50 AM
@Brian P Job 3 approved .3 Job 5 - denied - I have an email over to see if I can get you time at least for the part replacement. The panels had already been secured once with claim 2331393. Job 7 approved .2 Job 8 approved .2 Job 9 approved .2
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/May 2026/Rpod/72205-1/72205/72205 UPDATED.pdf
Brian Parrott
dealer or external • Dec 19, 2025, 4:45 PM
Should be able to hopefully get the top stile covered
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72205/72205 UPDATED.pdf
Stephanie Kendziorski
processor • Dec 26, 2025, 2:08 PM
I have not heard anything back yet. I emailed again to see about the top stile.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72205/72205 UPDATED.pdf
Jeff Myers
dealer or external • Jan 2, 2026, 1:00 PM
@Brian P @Rhianna S @Kimberly M are we needing to order parts?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72205/72205 UPDATED.pdf
Stephanie Kendziorski
processor • Jan 2, 2026, 1:24 PM
I have emailed again about this top stile. I don't know if the person has been off for the holidays, but I've emailed 3 times and have not heard anything.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72205/72205 UPDATED.pdf
Stephanie Kendziorski
processor • Jan 2, 2026, 1:25 PM
Just a note here - the top stile has not yet been approved on line 5, so if you do order parts, that one is not yet approved. I've reached out to FR about that line 3 times now, but with the holidays, I am thinking that person may have been off. I emailed them again about it today.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72205/72205 UPDATED.pdf
Stephanie Kendziorski
processor • Jan 5, 2026, 9:20 AM
@Brian P Job 5 approved for .5 to replace top stile on booth
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72205/72205 UPDATED.pdf
Stephanie Kendziorski
processor • Mar 11, 2026, 9:34 AM
@Brian P Just checking in on this one. It is quite old, from August of last year. We got approval for it back in January, so just wondering if anything has been completed on this one yet?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72205/72205 UPDATED.pdf
Brian Parrott
dealer or external • Mar 11, 2026, 9:39 AM
This workorder was closed, a new workorder was opened 72205-1 We are trying to get the customer in to perform the repairs.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72205/72205 UPDATED.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 10:41 AM
Just checking in on this one, any luck getting in touch with the customer?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72205/72205 UPDATED.pdf
Brian Parrott
dealer or external • Apr 8, 2026, 10:45 AM
Yes, they have a drop off reservation on Saturday the 18th
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Forest River/72205/72205 UPDATED.pdf
Processed summary
72205
MYRV 12024 • Stephanie • rpod
Heat 26 • comments 18 • follow-ups 2 • blocker Unknown blocker
Last author dealer_or_external • Brian Parrott
Yes, they have a drop off reservation on Saturday the 18th
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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