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Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 72176 • MYRV 12024.
Stephanie Kendziorski
processor • Dec 16, 2025, 1:08 PM
@Jeannette B Need pictures for line 2. For line 3 which part of the shower was resealed?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Dec 16, 2025, 1:09 PM
@Jeannette B Need pictures for line 2. For line 3 which part of the shower was resealed?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 12:44 PM
Hey @Brian P, I know this one is technically for @Jeannette B but I remember when I was there she had mentioned that some of the older ones she wasn't there for. On this one, can you double check the labor times? Some of the lines don't seem like there is enough labor charged for what was done. Jobs 4, 5, 9 look like they would have been more than .1 in labor. Also, do you have pictures for lines 2 & 3?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Brian Parrott
dealer or external • Dec 18, 2025, 1:12 PM
JOB 4: 1.00HRS JOB 5: .50HRS JOB 9: 1.00HRS PICTURES ATTACHED JOB 2 AND 3
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 10:40 PM
Apologies - can you provide the model number of the TV and clarify the serial number? When I zoom in on the photo of that information, it gets too blurry and I can't read it.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 10:43 PM
Submitted PA 2532266 to get the ball rolling on it while I await clarification on serial/model numbers.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Dec 19, 2025, 10:42 AM
@Jeannette B Job 5 - FR is not able to see any debris in the photo. Can you take the picture and zoom in or do your green dots to mark the area? Job 6 - FR is not able to see any debris in the sealant. Please mark it in the photo, please. Job 7 - no defect seen in the photo. FR is asking for a more clear photo. Job 8 - FR does not see any excessive putty in the photo. This is currently denied. Can you zoom in and mark the area and I can try to get them to approve it? I can really only see in about 2 pictures anything that looks unusual. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Jeannette Britton
dealer or external • Dec 19, 2025, 11:31 AM
Job 5. 6 - This is on a new unit. Tech already removed, cleaned and replaced the silicone. Job 7 - The picture does not show the screws on the back of the facia. He has to remove it to undo the straps. This job is completed also. Job 8 - If you zoom in on the pictures on that job you can see it on the first picture and on the 3rd picture you can see the silicone actually hanging down and on the ceiling. All jobs have been completed.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Dec 23, 2025, 10:16 AM
@Jeannette B Job 2 approved .1 Job 3 approved .2 Job 4 approved .5 Job 5 - denied - no debris seen, no other pics available Job 6 - pending review by FR Job 7 - pending review by FR Job 8 - denied - no defect seen. I have an email over to see about getting this one approved. I told him which pictures to look at to see the excessive putty. Job 9 - pending review by FR
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Jeff Myers
dealer or external • Dec 30, 2025, 12:25 PM
Jeannette or Brian, have we verified the model number of the TV yet?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Jeannette Britton
dealer or external • Dec 30, 2025, 12:30 PM
@Jeff M I received the WO this morning. I will upload the pictures
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Jeannette Britton
dealer or external • Dec 30, 2025, 12:32 PM
@Stephanie K I just uploaded the pictures of the TV
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Dec 30, 2025, 4:30 PM
Sent pictures to FR.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Jeannette Britton
dealer or external • Dec 30, 2025, 6:09 PM
@Stephanie K Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Jan 6, 2026, 9:02 AM
Job 6 approved .2 Job 7 denied - no picture Job 9 approved .5
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Jan 6, 2026, 9:04 AM
Emailed Jennifer at FR again about line 8, it's still showing denied.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Jeannette Britton
dealer or external • Jan 14, 2026, 11:32 AM
@Stephanie K I uploaded pictures of the TV. Any word on Jobs 5,6,7 & 8?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 11:51 AM
@Jeannette B This thread has the info you are looking for. I emailed Jennifer again today about the work on line 8, that is the only line we are waiting on that I can see.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Jan 16, 2026, 9:20 AM
Job 8 - approved .05
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Jeannette Britton
dealer or external • Jan 16, 2026, 5:49 PM
@Stephanie K Just to clarify, it is OK to order the TV for job #9 correct?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Jan 16, 2026, 6:19 PM
The TV replacement is approved, but there are notes regarding getting a TV locally rather than ordering to prevent shipping damage. See below. Per vendor: This is authorized for replacement and 0.50 hour labor. We recommend that the dealer purchases a similar unit locally to prevent possible shipping damage. We will cover up to $175.00 for the part cost, and the defective unit may be scrapped.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 4:03 PM
@Jeannette B Can you send the invoice for the TV, please? Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176F.pdf
Jeannette Britton
dealer or external • Feb 25, 2026, 4:04 PM
@Rhianna S Will you please send this to Stephanie
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176F.pdf
Jeannette Britton
dealer or external • Feb 25, 2026, 4:05 PM
@Stephanie K Do you know if FR will want the TV back?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176F.pdf
Stephanie Kendziorski
processor • Feb 25, 2026, 4:09 PM
The authorization states that it can be scrapped. So, no return necessary. I will say though, a lot of times with appliances and TV, since they don't need the part returned, they do typically ask for a picture of the cut cord. They don't have that request on this work order, but if you're going to be getting rid of the TV soon, you may want to cut the cord and take a picture of it. As soon as Rhi gets me the invoice, I will submit it for payment.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176F.pdf
Rhianna Szczesiul
dealer or external • Feb 25, 2026, 6:10 PM
I have uploaded the invoice into the file.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176F.pdf
Stephanie Kendziorski
processor • Feb 26, 2026, 10:02 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176F.pdf
Stephanie Kendziorski
processor • Mar 3, 2026, 12:07 PM
Claim 2532266 paid $428.46 check 3117578 3/3/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/East to West/72176/72176F.pdf
Processed summary
72176
MYRV 12024 • Stephanie • east-to-west
Heat 38 • comments 28 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2532266 paid $428.46 check 3117578 3/3/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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