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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 84/100
Risk pressure 7 • 1 claims • 27 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72145 • MYRV 12024.
Stephanie Kendziorski
processor • Jan 6, 2026, 5:15 PM
@Brian P Can you please provide the mileage?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • Jan 6, 2026, 5:15 PM
@Brian P Can you please provide the mileage? @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145.pdf
Brian Parrott
dealer or external • Jan 6, 2026, 5:29 PM
1519
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • Jan 7, 2026, 2:52 PM
1833 - emblem
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • Jan 7, 2026, 3:05 PM
1833 - emblem 4450- cap 6239 - wiring 2510 - inverter panel 6239 - awning wiring repair 3026 - door 1808 - cabinet door 1342 - cabinet doors 3209 - stove cover
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • Jan 7, 2026, 4:52 PM
Submitted PA 72145
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • Jan 8, 2026, 10:36 AM
@Brian P Job 3 approved 1.0 Job 4 approved .1 Job 5 approved .25 Job 6 approved 1.2 Job 7 approved 3.5 Job 8 approved .5 Job 9 approved 2.0 Job 10 approved .7 Job 11 approved .8
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • Mar 11, 2026, 9:43 AM
@Brian P Just checking in on this one, WO is dated 8/6/2025, we've had approval for a couple of months so just wondering if anything been completed?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Brian Parrott
dealer or external • Mar 11, 2026, 10:16 AM
We have the parts and the unit is dispatched
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • Mar 20, 2026, 9:39 AM
@Brian P Hey, this one was in the ready to submit, but this is not a final copy. Can you send one with the pricing? No part billed for job 3, 4?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145.pdf
Brian Parrott
dealer or external • Mar 20, 2026, 10:01 AM
We are still working on this unit. It must have gotten moved into that file by mistake.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • May 4, 2026, 2:16 PM
Hey Brian. Just checking in on this one. Your last update on 3/20 was that it was being worked on. Is it still being worked on?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Brian Parrott
dealer or external • May 4, 2026, 2:25 PM
Yes, Chris needs to finish.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • May 20, 2026, 10:59 AM
Hey Brian. This is now denied. Authorization is more than 90 days old.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • May 20, 2026, 11:08 AM
Hey Brian. This is now denied. Authorization is more than 90 days old.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • May 20, 2026, 11:09 AM
I will get a new PA in for it, but how is it coming along?
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Brian Parrott
dealer or external • May 20, 2026, 1:10 PM
Chris has it in his bay. We are waiting on the mixture procedure for stain and catalyst from Leon.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Brian Parrott
dealer or external • May 20, 2026, 1:10 PM
Thank you for doing another PA
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • Jul 28, 2026, 3:03 PM
@Brian P Hey! Just checking in on this one. Last update was that you were waiting on procedures from Leon. I ended up holding off on doing another PA so if it took awhile, it wouldn't expire again. If it's close to being finished though, I will get the new one going.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Brian Parrott
dealer or external • Jul 28, 2026, 3:56 PM
We received more cabinet repair stuff today. I will get Chris on it.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • Aug 18, 2026, 11:29 AM
Hey Brian. Just touching base on this one. If this one is nearing completion, I want to get started on the new PA. Just didn't want to put it back in too early and have it expire again.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Brian Parrott
dealer or external • Aug 18, 2026, 11:55 AM
The cabinet manufacturer is sending us a new style pen to attempt to fix the cabinetry. I would wait, if this does not work, Leon will push to replace all the cabinet doors
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • Aug 18, 2026, 12:01 PM
Ok, sounds good. I will check back in a couple weeks unless I hear from you first.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Newmar/72145/72145.pdf
Stephanie Kendziorski
processor • Aug 19, 2026, 12:58 PM
Submitted PA 72145A, this does not include line 9 - Brian advised they are still having issues with it right now.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145 REVISED.pdf
Stephanie Kendziorski
processor • Aug 19, 2026, 1:09 PM
Ok to submit for payment once approved
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145 REVISED.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 3:27 PM
@Brian P - I will get this submitted Job 3 approved 1.0 -your labor should be $185 Job 4 approved .1 - your labor should be $18.50 Job 5 approved .25 Job 6 approved 1.2 Job 7 approved 3.5 Job 8 approved .5 Job 9 approved .7 Job 11 approved .8
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Newmar/72145/72145 REVISED.pdf
Stephanie Kendziorski
processor • Aug 26, 2026, 4:27 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/6-Ready to Submit/Newmar/72145/72145F.pdf
Processed summary
72145
MYRV 12024 • Stephanie • newmar
Heat 39 • comments 27 • follow-ups 3 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
Submitted for payment
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 84/100
Risk pressure 7 • 1 claims • 27 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

72145
MYRV 12024 • Stephanie • newmar
Heat 39 • comments 27 • blocker Unknown blocker
Submitted for payment
Open claim

Escalation risk

72145
MYRV 12024 • Stephanie • newmar
Heat 39 • last author processor • blocker Unknown blocker
Submitted for payment
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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