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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 72120 • MYRV 12024.
Stephanie Kendziorski
processor • Jan 7, 2026, 2:03 PM
Submitted PA 2543967
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72120/72120.pdf
Stephanie Kendziorski
processor • Jan 7, 2026, 5:37 PM
@Jeannette B Job 2 approved .2 Job 3 approved .2 - time requested is excessive, per FR Job 4 approved .2 Job 5 approved .3 Job 6 approved .2
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72120/72120.pdf
Jeannette Britton
dealer or external • Jan 7, 2026, 6:30 PM
@Stephanie K I would like to transfer Job #6 to WO#72120-1 since the blind needs to be ordered. Is that OK or do I need to leave the entire WO open till the part comes in. Tech has already exceeded the allowable time to replace the blind
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72120/Approval.pdf
Stephanie Kendziorski
processor • Jan 7, 2026, 6:34 PM
Sure, I split the line for the kitchen blind off to a new PA, so you can reference 2544455 for the kitchen blind on your new work order. There is a copy attached here in DropBox as well.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72120/Approval.pdf
Jeannette Britton
dealer or external • Jan 7, 2026, 6:37 PM
@Stephanie K Thank you, I will close the original WO, do the claim and then submit that one to be claimed. I will send it shortly
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72120/Approval.pdf
Stephanie Kendziorski
processor • Jan 7, 2026, 6:39 PM
Ok, sounds good. I'll keep my eye out for it. As a reminder, when you are submitting things to me that are ready to be submitted for payment - add a final copy of the work order to the existing folder, and then move that entire folder to the #6 ready to submit. The other day, you dropped in a couple of PDFs, but the folder for that work order was still in the #5 approved. If you're ever unsure of how to do it, feel free to give me a call! :)
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72120/Approval.pdf
Stephanie Kendziorski
processor • Mar 19, 2026, 10:33 AM
@Jeannette Britton here is the file.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72120/Paid claim.pdf
Jeannette Britton
dealer or external • Mar 19, 2026, 10:38 AM
@Stephanie K So it was already submitted for payment?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72120/Paid claim.pdf
Stephanie Kendziorski
processor • Mar 19, 2026, 11:47 AM
72120 was submitted for payment. 72120-1 has not been.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72120/Paid claim.pdf
Jeannette Britton
dealer or external • Mar 19, 2026, 11:57 AM
72120-1 is in claims paid. Should I move it to submit for payment?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72120/Paid claim.pdf
Stephanie Kendziorski
processor • Mar 19, 2026, 11:59 AM
I can submit it from here and then move it where it needs to go. :)
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Prime Time/72120/Paid claim.pdf
Processed summary
72120
MYRV 12024 • Stephanie • prime-time
Heat 26 • comments 22 • follow-ups 2 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
I can submit it from here and then move it where it needs to go. :)
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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