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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

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Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Focused evidence thread

Thread evidence for 72065 • MYRV 12024.
Stephanie Kendziorski
processor • Jan 2, 2026, 10:33 AM
It's ok, we had a Nexus one (72605) that we worked on last week and the work order numbers are very similar. Still need the info for this one though.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Stephanie Kendziorski
processor • Jan 7, 2026, 6:46 PM
Any update on this one?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Jeff Myers
dealer or external • Jan 15, 2026, 11:27 AM
How are we coming along on this one?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Stephanie Kendziorski
processor • Jan 15, 2026, 11:40 AM
Jeff, I'm not sure if you're wanting me to respond to these or if your note is for Jeannette, but I still need the information that was requested on December 30th. I also did a follow up on 1/2 and 1/7, have not gotten info yet.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Jeff Myers
dealer or external • Jan 15, 2026, 12:33 PM
Sorry. the question was intended for @Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Jeannette Britton
dealer or external • Jan 17, 2026, 2:32 PM
@Stephanie K I am not sure how to proceed with this one. I am not showing we have a DAF, you are right Job #3 should be a warranty item with .50 to install. Job #4 request .20. Job #5 request .20 and Job #6, again we do not have a DAF I checked unit. It appears he cleaned the stains off, if possible a .10 would be great.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Stephanie Kendziorski
processor • Jan 19, 2026, 12:06 PM
I found the DAF, I've uploaded a copy here in DB for you. However, the faucet missing is not noted on it, which may be why it ended up being an internal line. I will try for it, but it is likely to be denied since it was not noted.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Stephanie Kendziorski
processor • Jan 19, 2026, 12:23 PM
Submitted PA J01496475
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Stephanie Kendziorski
processor • Jan 19, 2026, 1:40 PM
@Jeannette B Job 3 - denied, not noted on DAF Job 4 - approved .2 Job 5 - on the photo can you circle where the wire is not plugged in? Job 6 - need pic. I looked through what wasn't labeled, and I'm not sure which picture might apply to this line. I see what looks like stains on a panel, but not trim. I also see some areas that look like they need putty, but maybe it is staining?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Jeannette Britton
dealer or external • Jan 22, 2026, 11:07 AM
@Stephanie K For job #5 if you zoom into the 1st and last picture on that job # you can see it. Job #6 were stains on the panel not the trim, tech cleaned but there is still a few smudges he was not able to get off. I believe detail may be able to remove the stain. From what I can see on the pictures there is additional issues, but not listed on the DAF so I am not sure if I should add them or leave as is
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Jeannette Britton
dealer or external • Jan 22, 2026, 11:15 AM
@Stephanie K Sorry for Job #5, tech had .20 and for Job #6 .10, if approved
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Stephanie Kendziorski
processor • Jan 22, 2026, 11:24 AM
I do think that we should always try to get it covered, but I will tell you that I have .7 more requested in labor for lines 5 and 6. Each of the flat rate codes pay .5 in labor, so the tech only had .3 into both lines, that gives some extra time.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Stephanie Kendziorski
processor • Jan 22, 2026, 2:20 PM
Job 5 approved .5 Job 6 approved .5
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Stephanie Kendziorski
processor • Feb 4, 2026, 10:25 AM
@Jeannette B Is this one complete since the faucet was denied?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Jeannette Britton
dealer or external • Feb 4, 2026, 11:48 AM
No. Waiting on faucets. Still had to order even though denied
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Jeannette Britton
dealer or external • Feb 25, 2026, 5:55 PM
@Stephanie K Apparently the faucet was removed because it had poor flow and would not let the water heater kick on. Is it possible to resubmit this for warranty.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Stephanie Kendziorski
processor • Feb 26, 2026, 10:23 AM
Jeannette and I talked about this work order, we are not moving forward with the faucet. Faucet was borrowed from this unit to repair a different unit on work order 72289. The faucet line on work order 72289 was denied as well because required photos were not sent over. Additionally, there is already a claim in the portal for a faucet on the bathroom sink on this work order that was denied because notes stated it was missing and not noted on DAF. The reason it was missing is because it was borrowed to fix 72289, which is where the faulty faucet was. If this one was borrowed to fix 72289 it was not faulty at all.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065.pdf
Stephanie Kendziorski
processor • Mar 13, 2026, 10:32 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065F.pdf
Stephanie Kendziorski
processor • Mar 26, 2026, 9:37 AM
Paid $214.80 check 462596 3/23/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Open Range/72065/72065F.pdf
Processed summary
72065
MYRV 12024 • Stephanie • open-range
Heat 23 • comments 19 • follow-ups 2 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $214.80 check 462596 3/23/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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