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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Commercially done claims that should get cleared out.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
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Claims with comments
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Claim threads with processed comment intelligence attached.
Active last 7d
193
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31
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Focused evidence thread

Thread evidence for 72055 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 18, 2025, 5:12 PM
@Stephanie K @Jeannette B @Jeff M Claim#2508537 In "Authorized" status
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/72055.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 5:20 PM
Job 4 approved 2.0 Job 6 approved .4 Job 7 approved for part only Job 11 approved 1.0 Job 2, 3, 5, 8 9, 10, 12, 13, 14 are paid on claim 2499463.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/72055.pdf
Stephanie Kendziorski
processor • Mar 11, 2026, 9:55 AM
@Jeannette B Just checking in on this one. It's an older one and we've had approval for awhile. Has anything been completed?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/72055.pdf
Jeannette Britton
dealer or external • Mar 11, 2026, 9:57 AM
@Stephanie K Apparently we received the Lino but it was the wrong color. We are waiting on new Lino
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/72055.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 10:34 AM
Hey Jeannette, this claim is going to expire in the portal in about a month. Just wanted to check in and see if you have all the correct parts and if work is able to be started. Don't want to wait until the last minute on this one, otherwise I have to do a new PA, and expired claims can be a bit harder to get reapproved. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/72055.pdf
Jeannette Britton
dealer or external • Apr 8, 2026, 5:44 PM
@Stephanie K Still trying to get into the bay for the linoleum. I will get with Chris tomorrow and see if we can get it in soon. All the other jobs have been completed. .
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/72055.pdf
Stephanie Kendziorski
processor • Apr 9, 2026, 9:54 AM
If you want, I can submit jobs 6, 7 and 11 and split the flooring to a new PA so it's the only thing left to get paid. If you would like me to do this, can you send me a copy of the work order that has the parts billed out for those jobs? @Sarah C @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/72055.pdf
Jeannette Britton
dealer or external • Apr 9, 2026, 10:02 AM
@Stephanie K Let me get with Chris today and see if we can get in by the end of the week or first of next week
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/72055.pdf
Stephanie Kendziorski
processor • Apr 9, 2026, 10:05 AM
Sounds good!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/72055.pdf
Stephanie Kendziorski
processor • Apr 17, 2026, 2:47 PM
@Rhianna S @Jeannette B Which invoice am I using for the linoleum? There is this one and then also 14529488 where the stiles were ordered. You only have a quantity of 3 billed, and it looks like 6 were ordered. It'll make a difference in your freight charges. Also, Jeannette, you have the freight of $205.16 billed twice.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/Invoice job 4.pdf
Jeannette Britton
dealer or external • Apr 17, 2026, 2:55 PM
@Stephanie K Being that the first lino was incorrect I left it on. I will let Ree respond on that one
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/Invoice job 4.pdf
Jeannette Britton
dealer or external • Apr 17, 2026, 5:43 PM
@Rhianna S Ree would you mind letting Stephanie know about this
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/Invoice job 4.pdf
Rhianna Szczesiul
dealer or external • Apr 22, 2026, 4:03 PM
*
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/Invoice job 4.pdf
Rhianna Szczesiul
dealer or external • Apr 22, 2026, 4:04 PM
Hi @Stephanie K, this work order got a little messed up. The freight of $205.16 and Crate of $5.00 should have only been applied to job 4. The lino job #6 should have a freight of $54.47. I'll attach the correct invoice for now. I am going to get with @John M tomorrow morning when he gets in to see if he can correct the closed work order so everything matches, unfortunately I do not have authority to do that
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/Invoice job 4.pdf
Stephanie Kendziorski
processor • Apr 23, 2026, 9:57 AM
That's ok. I'll submit it based on the information you've told me here.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/Invoice job 4.pdf
Stephanie Kendziorski
processor • Apr 23, 2026, 10:03 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/72055/72055F.pdf
John Myers
dealer or external • Apr 23, 2026, 12:00 PM
Hi Stephanie - This WO was a mess as far as the FRT charges for jobs 4 & 6. I deleted these 2 jobs from the claim, then corrected the WO, then added the jobs back into the claim. It should be accurate now
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72055/Invoice job 4.pdf
Stephanie Kendziorski
processor • Apr 28, 2026, 10:33 AM
Paid $1369.67 check 3147501 4/28/2026
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/72055/72055F.pdf
Processed summary
72055
MYRV 12024 • Stephanie • prime-time
Heat 24 • comments 18 • follow-ups 2 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $1369.67 check 3147501 4/28/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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