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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 71998 • MYRV 12024.
Jeannette Britton
dealer or external • Jan 20, 2026, 6:00 PM
@Stephanie K This is another oldie. I believe PA have already been submitted. Parts were originally received, however the wrong one were received. New parts have just been received.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/71998/71998.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 9:11 AM
Is this ready to be submitted then? It looks like the incorrect parts are still billed here. The most recent invoice (14544609) has different parts on it.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/71998/71998.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 9:12 AM
PA 2497115 approved .2
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/71998/71998.pdf
Jeannette Britton
dealer or external • Jan 21, 2026, 12:27 PM
@Stephanie K This is not ready to be closed. The new parts were just received and have not been installed yet
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/71998/71998.pdf
Stephanie Kendziorski
processor • Jan 21, 2026, 12:29 PM
Ok, I'll just leave it in the #5 approved folder. Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/71998/71998.pdf
Stephanie Kendziorski
processor • Jan 23, 2026, 12:05 PM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/71998/71998F.pdf
Rhianna Szczesiul
dealer or external • Jan 27, 2026, 3:49 PM
Hi Stephanie, it looks like the incorrect freight was charged out on this work order. Is there still time to correct it or do we need to adjust it internally?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/71998/71998.pdf
Stephanie Kendziorski
processor • Jan 27, 2026, 4:14 PM
@Rhianna Szczesiul you still have time! I haven't submitted anything yet. Jeannette had told me last week you guys just got the correct parts for it, so I'm waiting to submit anything until the work is complete.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/71998/71998.pdf
Rhianna Szczesiul
dealer or external • Jan 27, 2026, 4:24 PM
I started digging into this more and this one is ok. The invoice attached is the correct one. It looks like there was a paperwork mess up on the parts side.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/71998/71998.pdf
Stephanie Kendziorski
processor • Feb 11, 2026, 9:22 AM
Claim 2497115 paid $94.67 check 3106765 2/10/2026
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/February 2026/Primetime/71998/71998F.pdf
Processed summary
71998
MYRV 12024 • Stephanie • prime-time
Heat 10 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2497115 paid $94.67 check 3106765 2/10/2026
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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