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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Focused evidence thread

Thread evidence for 71971 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 15, 2025, 9:00 PM
@Stephanie K @Brian P I asked Brandy Bryan to assist with processing this claim. Her note states she gave the WO back to Brian because she could not process as is.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 2:33 PM
Brian, can you double check your labor times and let me know if these are correct: Job 4 - 4.7 hours in notes, but doesn't properly calculate to the $530 @ the $165 rate it looks like it being used on this work order. Job 8 - .1 Job 9 - .1 Job 10 - .1 Job 11 - 3.2 Job 12 - .2 Job 13 - .01 Job 14 - 2.0 Job 15 - .1 Job 16 - ? - doesn't calculate properly using $165 rate used for most of the lines, comes out to 1.627272727 hours. Job 13 - need complete notes Job 4, 8, 10, 13, 15 and 16 I need pictures if you have them. Some of these lines likely won't require the pics if you're only asking for base time, but just don't want to have to send it back for them again if you're over base time in labor. @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Brian Parrott
dealer or external • Dec 22, 2025, 2:55 PM
I will start working on this one. The labor rate is: 179.00 which I will correct on the workorder. There was increase so it calculated some at 165 and some at 179.00. I will work on stories and times and also pictures.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Stephanie Kendziorski
processor • Jan 2, 2026, 12:49 PM
Any update on this one @Brian P ?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Brian Parrott
dealer or external • Jan 2, 2026, 1:06 PM
I started working on workorder
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Stephanie Kendziorski
processor • Jan 8, 2026, 11:05 AM
Let me know when you have the requested information from above and I can start getting this one in. Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Brian Parrott
dealer or external • Jan 10, 2026, 1:46 PM
I revised the workorder and uploaded. I moved to the pre auth needed file.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Brian Parrott
dealer or external • Jan 10, 2026, 1:55 PM
I will get pics on Monday
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Stephanie Kendziorski
processor • Jan 12, 2026, 10:01 AM
Hi Brian. I had a draft in for this work order, J01492800. I found pictures for a couple of the lines - they weren't labeled as belonging to the correct lines, but I figured it out and attached them. With that being said, I still need pictures for lines 4, 8, 10, 13 and 15. For line 11 - I wasn't sure of all the pictures that may belong to that line, so if any of the others that are uploaded here belong to it, you can rename them to job 11 rather than uploading them again. I know you said you were going to get pictures today, so just wanted to provide an update. Thanks.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Brian Parrott
dealer or external • Jan 12, 2026, 12:42 PM
I uploaded alot of pics for the jobs missing pics.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 11:21 AM
@Brian P Job 4 approved 4.0 hours job 8/9 approved 1.0 hours Job 10 approved .5 hours Job 11 approved 1.85 hours to replace probe Job 12 approved .2 Job 13 approved .2 Job 14 approved 2.5 hours Job 15 - not yet approved Job 16 approved 1.5
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971 Revised.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 2:37 PM
@Brian P Line 15 - Jayco would like to know what the light is or is not doing to work properly. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Brian Parrott
dealer or external • Jan 14, 2026, 3:22 PM
Verified customer concern front door side marker has voltage at connection and has a good ground at connection. Recommend replacement of light.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971.pdf
Stephanie Kendziorski
processor • Jan 15, 2026, 9:09 AM
Job 15 approved .2
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971 Revised.pdf
Stephanie Kendziorski
processor • Jan 16, 2026, 5:23 PM
@Brian P Can you send me the pricing for the probe that is billed out on line 11? All other lines have been submitted for payment.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971F.pdf
Brian Parrott
dealer or external • Jan 16, 2026, 5:36 PM
The cost is: .86 with mark up shows 1.01
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971F.pdf
Stephanie Kendziorski
processor • Jan 27, 2026, 9:53 AM
Claim J01496095 paid $332..27 for job 11.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971F.pdf
Stephanie Kendziorski
processor • Jan 27, 2026, 9:58 AM
Claim J01496095 paid $332..27 for job 11. Claim J01492800 paid $2105.50 for other jobs
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71971/71971F.pdf
Processed summary
71971
MYRV 12024 • Stephanie • open-range
Heat 26 • comments 18 • follow-ups 1 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim J01496095 paid $332..27 for job 11. Claim J01492800 paid $2105.50 for other jobs
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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