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See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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540 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 71/100
Risk pressure 15 • 1 claims • 33 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 71968 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 18, 2025, 5:08 PM
@Stephanie K @Jeannette B @Jeff M Claim# 2502561 Needs review
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 7:23 PM
Job 2 - need a picture of the complete axle, axle stamp and they need to know if it is both axles.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 7:24 PM
@Brian P Job 2 - need a picture of the complete axle, axle stamp and they need to know if it is both axles.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Brian Parrott
dealer or external • Dec 19, 2025, 10:18 AM
Gave back to tech for pictures
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Brian Parrott
dealer or external • Dec 22, 2025, 11:04 AM
I attached pictures
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 1:23 PM
Job 2 - I'm not seeing pictures of the axle stamp. Just the tags. FR needs pictures of the stamp as well. Job 7 - do you have an estimate from the sublet company?
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Brian Parrott
dealer or external • Dec 22, 2025, 1:40 PM
Usually all they want is the tag showing all the axle info. I am not aware of an actual stamp. I am working with Chris on the linoleum.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 1:52 PM
Ok, I will try without it for the axle line.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Dec 26, 2025, 11:31 AM
@Brian P I'm still waiting for FR to review job 2 and 21 and your notes for line 7, but wanted to let you know all the other lines have been approved. Job 3 approved .2 Job 4 approved .5 Job 5 approved - part only Job 6 approved .3 Job 8 approved .2 Job 9 approved .1 Job 10 approved 2.0 Job 12 approved .2 Job 13 approved .5 Job 14 approved .1 Job 15 approved .2 Job 16 approved .1 Job 17 approved .1 Job 18 approved .05 Job 19 approved .2 Job 20 approved 1.0 Job 22 approved .75
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/71968/71968.pdf
Brian Parrott
dealer or external • Dec 26, 2025, 11:45 AM
Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/71968/71968.pdf
Stephanie Kendziorski
processor • Jan 2, 2026, 11:46 AM
@Brian P For the flooring on job 7, have you and Chris gotten together to figure out if it is something that can be done in the shop or if it needs to be sublet? If it is going to be a sublet, I need a copy of the sublet estimate still. FR is waiting for a confirmation on this, if it's going to be in shop or sublet repair. @Jeff M @Sarah C
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/71968/71968.pdf
Stephanie Kendziorski
processor • Jan 8, 2026, 10:46 AM
@Brian P Any update on this one?
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/71968/71968.pdf
Stephanie Kendziorski
processor • Jan 13, 2026, 9:17 AM
In addition to the information still needed for the flooring repair on line 7, FR has requested a labor time breakdown line 21. In the FR portal, 8.0 hours were requested back in November by Rylie. Do you want me to drop it down to the 4.5 hours here on the work order? Still provide the labor breakdown, but let me know if you want it reduced. Thanks!
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/71968/71968.pdf
Brian Parrott
dealer or external • Jan 13, 2026, 11:20 AM
Yes, go ahead and drop to the 4.5hrs.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Jan 15, 2026, 2:49 PM
Line 21 - approved 4.5
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Jan 15, 2026, 4:21 PM
JOb 2 - approved 2.0
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Jan 15, 2026, 4:21 PM
JOb 2 - approved 2.0
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Jan 19, 2026, 11:13 AM
@Brian P Hey there. Just wanted to give you a reminder on this one that you wanted to speak to Richard about it today.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Brian Parrott
dealer or external • Jan 22, 2026, 1:09 PM
@Stephanie K I attached the floor estimate
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Jan 26, 2026, 10:43 AM
@Brian P Job 2 - approved 2.0 Job 3 approved .2 Job 4 approved .5 Job 5 - approved - part only Job 6 - approved .3 Job 7 approved - $200 sublet Job 8 approved .2 Job 9 approved .1 Job 10 approved 2.0 Job 12 approved .2 Job 13 approved .5 Job 14 approved .1 Job 15 approved .2 Job 16 approved .1 Job 17 approved .1 Job 18 approved .05 Job 19 approved .2 Job 20 approved 1.0 Job 21 approved 4.5 Job 22 approved .75 -NVCB, authorized to R&RI and seal LP line at regulator and test .75,Per dealers description of this repair. This authorization is pending ALL requirements of repair code have .TD been met
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Jeannette Britton
dealer or external • Feb 2, 2026, 9:34 AM
@Stephanie K Good morning. I'm assisting Brian on this one. Have the springs been approved to order for Job #2 or are you still waiting on something?
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Feb 2, 2026, 9:50 AM
Job 2 is approved for 2.0 hours.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Jeannette Britton
dealer or external • Feb 2, 2026, 12:45 PM
@Stephanie K Thank you
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Jeff Myers
dealer or external • Mar 18, 2026, 6:43 PM
@Jeannette B @Brian P @Rhianna S Where are we on this one? Old work order. I do see an order form but i don't see springs for job 2. What about the floor repair? Need a status update. Can't sell it until its fixed
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Rhianna Szczesiul
dealer or external • Mar 18, 2026, 6:48 PM
All the parts that were ordered are here, @Brian P has it in dispatch and the leaf springs are here as well, they were sent no charge. It is assigned to Chris.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 10:56 AM
Just want to let you know, the PA in the portal on this one is going to expire in about a month. I know it's been a couple of weeks since it was to be dispatched, so just circling back to it to see if it is in progress/done.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Brian Parrott
dealer or external • Apr 8, 2026, 11:03 AM
We have not gotten to it yet, I will try to move it up in the line
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Jeff Myers
dealer or external • Apr 8, 2026, 12:05 PM
@Brian P @Jeannette B @Jessica L We took a deposit on this unit last night.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968.pdf
Stephanie Kendziorski
processor • Apr 13, 2026, 9:20 AM
Submitted for payment
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968_1/71968F.pdf
Stephanie Kendziorski
processor • Apr 22, 2026, 9:22 AM
Claim 2502561 paid $2853.13 4/21/2026 check 3144157
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968/71968F.pdf
Stephanie Kendziorski
processor • Jun 1, 2026, 9:37 AM
Submitted PA 2693639 for sublet allowance
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/April 2026/Primetime/71968/71968F.pdf
Stephanie Kendziorski
processor • Jun 3, 2026, 1:08 PM
Submitted 2693639 for payment. @Sarah C There will be an additional claim for this one coming through for $47.50.
/home/openclaw/nas/Dropbox/MYRV 12024/2-Pre-Authorizations Pending- iCS/Prime Time/71968/71968F.pdf
Stephanie Kendziorski
processor • Jun 10, 2026, 9:37 AM
Claim 2693639 paid $47.50 6/9/2026 check 3173322
/home/openclaw/nas/Dropbox/MYRV 12024/7- Claims in Process/7.1- Claims Submitted- iCS/Prime Time/71968/71968F.pdf
Processed summary
71968
MYRV 12024 • Stephanie • prime-time
Heat 39 • comments 33 • follow-ups 3 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Claim 2693639 paid $47.50 6/9/2026 check 3173322
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 71/100
Risk pressure 15 • 1 claims • 33 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

71968
MYRV 12024 • Stephanie • prime-time
Heat 39 • last author processor • blocker Ready to close
Claim 2693639 paid $47.50 6/9/2026 check 3173322
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

71968
MYRV 12024 • Stephanie • prime-time
Heat 39 • comments 33 • last actor processor
Claim 2693639 paid $47.50 6/9/2026 check 3173322
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 71968 • MYRV 12024 • heat 39
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