iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 84/100
Risk pressure 7 • 1 claims • 52 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 71948 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 16, 2025, 9:22 PM
@Stephanie K @Brian P Claim# 2359114 my note reads: 11/21/25 customer has unit, parts are in, text sent 10/14/25
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 1:16 PM
Job 8 is not yet approved - feedback 9/29/25 from C. Biddle at manufacturer states that the time requested is very excessive. They would like a time breakdown from the technician. @Jeff M Job 9 is approved .5 Job 16 is approved 1.0
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 1:18 PM
Job 8 is not yet approved - feedback 9/29/25 from C. Biddle at manufacturer states that the time requested is very excessive. They would like a time breakdown from the technician. @Jeff M Job 9 is approved .5 - note from manufacturer states request of 2.0 was excessive. Job 16 is approved 1.0 - note from manufacturer states request of 2.0 was excessive
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Dec 18, 2025, 1:40 PM
I had Chris respond on the claim.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 2:06 PM
Ok, thank you. I'll keep you posted. It's pending review right now.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Dec 19, 2025, 10:56 AM
Response from FR: Sent video you can pull the room and tilt slide out on the back and remove the floor and replace with new carpet. Please let me know after you have reviewed the video they sent you. I will need to update the labor time based on how much time the tech will need doing the repair they sent via video.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Dec 19, 2025, 5:19 PM
I contacted Richard, I did not get a video.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 1:32 PM
Did the video come through to you yet?
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Dec 22, 2025, 1:37 PM
No, I don't have anything from Richard
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Dec 22, 2025, 1:48 PM
I sent him an email too, and CC'd you on it asking for it as well.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Dec 22, 2025, 1:57 PM
Thank you
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Dec 26, 2025, 12:51 PM
I have not gotten an email video from Richard regarding this. He is out of the office now until Monday.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Dec 26, 2025, 1:01 PM
He sent it, I found it this morning in my email. Thank you for following up. I will Chris watch it Monday
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Dec 26, 2025, 1:50 PM
Oh, ok. Perfect! Thank you for the update.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 2, 2026, 1:03 PM
Has Chris been able to watch the video? Will that work to replace the carpet? I need to put some feedback in.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 2, 2026, 1:03 PM
Has Chris been able to watch the video? Will that work to replace the carpet? I need to put some feedback in. If that will work, is there an adjustment to the labor? We have 16 hours being requested right now.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Jan 2, 2026, 1:11 PM
He has not. He was only here for a bit and we had the two days off. He is off today and Monday. I will get with him.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 8, 2026, 11:18 AM
Just a reminder on this one to have Chris watch the video and then let me know if it will work, and if there will be an adjustment to the labor.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 8, 2026, 11:20 AM
This claim has now expired. Please have Chris watch the video and then let me know if it will work, and if there will be an adjustment to the labor for the work on line 8. Jobs 9 and 16 were approved, but have expired. If lines 9 and 16 are complete, I can do a new PA for those two lines and get them submitted for payment, so the only line outstanding would be the flooring. Let me know! Thanks.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Jeff Myers
dealer or external • Jan 15, 2026, 11:33 AM
@Brian P What is the status of this? is the unit here? WO date is JULY 2nd
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Jan 15, 2026, 11:51 AM
We have been trying to talk with RIchard at Prime TIme. He wants us to repair a certain way. He has been out of the office and shows to return on Monday.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 15, 2026, 11:58 AM
Brian, lines 9 and 16 were approved, but have now expired. If you do not need to get in touch with Richard about those two lines, and you just need to talk to him about the flooring, let me know. I can do a new PA for those two lines and then at least get those submitted for payment so the only line outstanding would be line 8.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Jan 15, 2026, 12:11 PM
Yes, I would appreciate that. Richard should be in on Monday.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 15, 2026, 12:18 PM
Submitted new PA 2552159 for lines 9 & 16
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 19, 2026, 12:50 PM
@Brian P Job 9 approved .5 Job 16 approved 1.0 I'll get those two lines submitted for you.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 19, 2026, 12:57 PM
Submitted line 9 and 16 for payment
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 19, 2026, 12:58 PM
Just a reminder that this is another Richard one.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Jan 19, 2026, 1:11 PM
Thank you, I also sent an email to Richard to set up a time to talk about the floors.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 20, 2026, 10:26 AM
Submitted new PA 2556225 for line 8
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 28, 2026, 9:24 AM
Claim 2552159 for lines 9 & 16 paid $820.21 check 3099583
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Jan 30, 2026, 1:01 PM
Emailed Tony Dile over at FR to provide an update. Sublet company came out, but gentleman is now out due to surgery. Has not yet given an estimate to Brian.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Feb 6, 2026, 10:08 AM
@Brian P Just a reminder on job 8, we still need the sublet estimate when the sublet gentleman returns.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Feb 6, 2026, 12:40 PM
I got estimate. He did it before his surgery but forgot to send.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Feb 6, 2026, 1:58 PM
Hey! I got the picture of the estimate, but that is to repair the linoleum. The work on this one was a carpet repair.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Feb 6, 2026, 2:00 PM
This has a fibered carpet like material, thinner than carpet but thicker than linoleum
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Feb 6, 2026, 2:01 PM
Oh, ok. Thank you for clarifying.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Feb 12, 2026, 12:17 PM
@Brian P JOb 8 - approved $175 sublet
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Sarah Caffrey
dealer or external • Feb 23, 2026, 12:59 PM
@Brian P @Jeff M Please close this work order as discussed so that I may apply the payment of $820.21.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Brian Parrott
dealer or external • Feb 23, 2026, 1:13 PM
I closed and transferred job 8
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Stephanie Kendziorski
processor • Apr 8, 2026, 10:52 AM
Just checking in on this one since it is quite old. The repair to the carpet was still needing to be completed.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Brian Parrott
dealer or external • Apr 8, 2026, 10:53 AM
The unit is here, I have the floor scheduled for tomorrow for repair
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Stephanie Kendziorski
processor • Apr 10, 2026, 11:31 AM
Added job line for carpet replacement, per Brian's email. Repair did not satisfactorily fix concern, it is noticeable.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Apr 14, 2026, 8:26 PM
@Brian P Just want to let you know FR has not reviewed the line yet for the carpet replacement. I emailed Tony Dile this morning to let him know a new line was added so he could review it, and nothing yet.
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Stephanie Kendziorski
processor • Apr 15, 2026, 2:56 PM
Approved 8.0 for carpet replacement. Copy of email sent to you!
/home/openclaw/nas/Dropbox/#recycle/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948_1/71948.pdf
Brian Parrott
dealer or external • Apr 15, 2026, 3:38 PM
Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Sarah Caffrey
dealer or external • May 5, 2026, 11:23 AM
WO 71948-1 is closed with comments dated 3/10/26 that the customer has not contacted us back. @Jeff M
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Stephanie Kendziorski
processor • May 20, 2026, 11:03 AM
@Brian P Just want to touch base on this one. PA 2556225 is set to expire soon. This is for the repair to the flooring.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Brian Parrott
dealer or external • May 20, 2026, 1:12 PM
We have it on another workorder now. The customer finally brought the unit back. The new workorder is: 73070
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Stephanie Kendziorski
processor • May 20, 2026, 2:30 PM
Ok. Just want you to be aware that the flooring PA will still expire requiring a new one even though it is on a new work order. The work order it was originally pre-approved on is from back in January.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Stephanie Kendziorski
processor • May 20, 2026, 2:31 PM
Ok. Just want you to be aware that the flooring PA will still expire requiring a new one even though it is on a new work order. The work date it was originally pre-approved on is from back in January.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Brian Parrott
dealer or external • May 20, 2026, 2:46 PM
I believe we talked to the factory again in April.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Stephanie Kendziorski
processor • May 20, 2026, 3:04 PM
We did, but that doesn't necessarily reset the "timer" on it.
/home/openclaw/nas/Dropbox/MYRV 12024/5- Pre-Authorizations Approved- MYRV/Prime Time/71948/71948.pdf
Processed summary
71948
MYRV 12024 • Stephanie • prime-time
Heat 60 • comments 52 • follow-ups 4 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
We did, but that doesn't necessarily reset the "timer" on it.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 84/100
Risk pressure 7 • 1 claims • 52 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 100
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

71948
MYRV 12024 • Stephanie • prime-time
Heat 60 • last author processor • blocker Unknown blocker
We did, but that doesn't necessarily reset the "timer" on it.
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops