iClaims Intelligence

Communication Control

Communications Intelligence

Comments, blockers, customer pressure, and follow-up issues tied to live cases.

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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.

Dealer scorecard Active conversations Escalation risk Waiting on OEM Waiting on dealer

Dealer blocked

Claims waiting on photos, docs, or dealer replies.

OEM blocked

Claims sitting behind OEM follow-up, denials, or silence.

Processor blocked

Dealer responded, but processor-side next move is still open.

Ready to close

Commercially done claims that should get cleared out.

Operator triage

Start with blocker ownership.

Focused thread

Waiting on dealer

Claims where the latest thread still points back to missing dealer docs, pictures, or replies.

Waiting on OEM

Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.

Waiting on processor

Claims where the dealer responded but processor-side next action is still outstanding.

Ready to close

Claims that already look commercially done and should be cleared off the board.

Dealer scorecard

Rank comments by dealer performance.

Open scorecard

No dealer scorecards loaded

The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.

Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close

Claims with comments

5,767

Claim threads with processed comment intelligence attached.

Active last 7d

193

Claims with recent comment activity worth operator attention.

Escalation risk

Comment threads already signaling elevated conflict or pressure.

Ready to close

Threads that already look commercially done.

Approval discussions

2,225

Claims carrying approval-related conversation signals.

Denial / labor threads

1,688

Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 71872 • MYRV 12024.

Stephanie Kendziorski

processor • Jan 5, 2026, 10:21 AM

@Jeannette B Job 1 - Newmar emailed for authorization, but this was denied. No notes as to why. @Brian P Do you have any additional notes on this one?
Job 2 - denied - no notations on why from Newmar. Any notes in IDS on why this may have been denied?
Job 3 - Newmar stated this requires prior authorization with KIB tech support. They also need to know what is meant by "fresh water indicator is not working" does it read empty when full, full when empty, etc? Diag on how the sensor failed and screenshots of the sensor read pad prior to sensor reset are also needed.
Job 4 - Feedback from newmar states that the wand is bluetoothed to the vac, if it is not connected it will appear that it is inop. Will it run if you open the door on the vacuum with the switch on?