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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 71814 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 15, 2025, 8:31 PM
@Stephanie K @Brian P Claim 71814
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814.pdf
Brian Parrott
dealer or external • Dec 16, 2025, 3:45 PM
Sent pics to Leon at Newmar
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 10:48 PM
@Brian P Job 1 approved .5 Job 2 approved .3 Job 3 approved 1.0 Job 4 approved .3 Job 5 approved .3
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814.pdf
Brian Parrott
dealer or external • Jan 7, 2026, 12:19 PM
@Stephanie K HI
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814.pdf
Stephanie Kendziorski
processor • Jan 7, 2026, 12:46 PM
Got job 1A in the system and have emailed Newmar to get your time increased on line 5. Note: I didn't email photos over to Newmar for the new job on 1A - I couldn't tell which pictures were for which door. Can you label them job 1 and job 1A so if pictures are asked for, I know which one applies to each job?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814 updated.pdf
Stephanie Kendziorski
processor • Jan 12, 2026, 11:04 AM
Hey Brian. Line 1A is approved for 1.0 hours. I am still trying to get your labor increased on line 5. I've emailed 3 times and have not seen the labor update yet.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814 updated.pdf
Stephanie Kendziorski
processor • Jan 12, 2026, 1:44 PM
Job 5 approved .6 now!
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814.pdf
Brian Parrott
dealer or external • Jan 12, 2026, 2:11 PM
Thanks
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814.pdf
Stephanie Kendziorski
processor • Mar 2, 2026, 11:55 AM
@Brian P Just want to check in on this one since it's quite old. Is it still incomplete or has the work been finished now?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814.pdf
Brian Parrott
dealer or external • Mar 2, 2026, 4:19 PM
I will be working on this one later in the week
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814.pdf
Stephanie Kendziorski
processor • Mar 13, 2026, 2:24 PM
@Brian P @Rhianna S Can either of you send me a copy of the part invoice for line 1A? I tried looking through all of the invoices, but without an invoice number or knowing the general time frame of when it was ordered, I was looking through all of them in the portal and I wasn't able to find it. I found invoice for two other jobs, but I need to verify the freight charges you have.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814F.pdf
Rhianna Szczesiul
dealer or external • Mar 13, 2026, 3:14 PM
I have uploaded it to the folder.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814F.pdf
Stephanie Kendziorski
processor • Mar 16, 2026, 10:15 AM
Submitted for payment
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814F.pdf
Sarah Caffrey
dealer or external • Mar 16, 2026, 1:20 PM
@Stephanie K @Brian P @Rhianna S The F copy does not have the 2nd freight amount of $31.04 like the originally uploaded one does. Will someone let me know if that freight was covered or if we need to write that off?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814F.pdf
Stephanie Kendziorski
processor • Mar 16, 2026, 1:40 PM
I only claimed the $38.49. I can claim it if needed, but I need an invoice, or at least an invoice number so I can pull it up to verify it.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814F.pdf
Rhianna Szczesiul
dealer or external • Mar 16, 2026, 3:17 PM
Hi @Stephanie K I have uploaded the other invoice.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814F.pdf
Stephanie Kendziorski
processor • Mar 17, 2026, 9:21 AM
Thanks Rhi! Sarah, the additional freight charge will be on claim 71814FRT.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814F.pdf
Stephanie Kendziorski
processor • Mar 25, 2026, 9:26 AM
Paid $1622.62 3/25/2026 on main claim, and $31.04 3/25/2026 on freight claim
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/March 2026/Newmar/71814/71814F.pdf
Processed summary
71814
MYRV 12024 • Stephanie • newmar
Heat 20 • comments 18 • follow-ups 1 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $1622.62 3/25/2026 on main claim, and $31.04 3/25/2026 on freight claim
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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