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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. MYRV 12024 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 71813 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 16, 2025, 9:24 PM
@Stephanie K @Brian P Claim# 2338486 My note states: Parts are in , customer has unit
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/71813/71813.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 4:37 PM
Original claim 2338486 is now expired. I have put in a new one, 2532073 referencing the older one. Will let you know when it is approved.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/71813/71813.pdf
Stephanie Kendziorski
processor • Dec 19, 2025, 10:53 AM
@Brian P Job 8 approved 2.0 hours
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/71813/71813.pdf
Brian Parrott
dealer or external • Dec 19, 2025, 4:47 PM
Thank you
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/71813/71813.pdf
Jeff Myers
dealer or external • Dec 30, 2025, 12:01 PM
looks like the parts for both of this customers WOs are in. When are they coming back in to complete the work?
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/71813/71813.pdf
Jeff Myers
dealer or external • Dec 30, 2025, 12:05 PM
looks like the parts for both of this customers WOs are in. When are they coming back in to complete the work?
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/71813/71813.pdf
Stephanie Kendziorski
processor • Dec 30, 2025, 4:11 PM
@Brian P @Jeannette B
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/71813/71813.pdf
Stephanie Kendziorski
processor • Feb 9, 2026, 10:17 AM
PA has now expired due to age. Original PA was approved for 2.0 hours to add the trim on job 8.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/71813/71813.pdf
Brian Parrott
dealer or external • Feb 9, 2026, 10:50 AM
We will need to resubmit. I have been trying to get the customer in for service
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/71813/71813.pdf
Stephanie Kendziorski
processor • Feb 9, 2026, 11:18 AM
Brian, my apologies. This job actually appears to be a duplicate. The way I had the claims sorted in FR, they didn't show up together. I've already submitted it for payment under 72175 and it is paid for $806.76. There won't be anything to claim on this work order now. Just a note: we wouldn't normally submit work that was not complete yet. Based on your comment above, this repair has not been done, but on the final copy of 72175 this job was there with parts billed out.
/home/openclaw/nas/Dropbox/MYRV 12024/Write Off/71813/71813.pdf
Processed summary
71813
MYRV 12024 • Stephanie • forest-river
Heat 10 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Brian, my apologies. This job actually appears to be a duplicate. The way I had the claims sorted in FR, they didn't show up together. I've already submitted it for payment under 72175 and it is paid for $806.76. There w
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. MYRV 12024 · 87/100
Risk pressure 4 • 1 claims • 10 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

71813
MYRV 12024 • Stephanie • forest-river
Heat 10 • comments 10 • last actor processor
Brian, my apologies. This job actually appears to be a duplicate. The way I had the claims sorted in FR, they didn't show up together. I've already submitted it for payment under 72175 and it is paid for $806.76. There w
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Stephanie
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 71813 • MYRV 12024 • heat 10
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