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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 71514 • MYRV 12024.
Sarah Caffrey
dealer or external • Dec 16, 2025, 9:28 PM
@Stephanie K @Brian P No photos attached to WO Claim#J01349432 My note states: 11/24/25 customer has unit, parts are in, @Jeannette B spoke with customer 11/18/25
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514/71514.pdf
Stephanie Kendziorski
processor • Dec 18, 2025, 11:13 AM
This is approved for 1.0 hour to do the repair to the framing and to replace the panel/liner. Please be advised that even though it was approved without pictures, the FRC used requires pictures to be submitted at the time of claiming - so please make sure the tech gets photos BEFORE the repair is complete when the unit arrives back.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514/71514.pdf
Jeannette Britton
dealer or external • Dec 18, 2025, 11:19 AM
Will do thank you
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514/71514.pdf
Jeff Myers
dealer or external • Dec 30, 2025, 11:32 AM
Do we have this scheduled to come back in so we can get pictures and the claim finished up?
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514/71514.pdf
Jeannette Britton
dealer or external • Dec 30, 2025, 12:21 PM
@Jeff M I am waiting on customer. I will reach out again to him
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514/71514.pdf
Stephanie Kendziorski
processor • Jan 7, 2026, 6:13 PM
Submitted PA J01491290
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514/71514.pdf
Jeannette Britton
dealer or external • Jan 14, 2026, 1:47 PM
@Stephanie K I am wanting to finalize and submit but according to Jayco claims it's showing declined
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514/71514.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 2:23 PM
I stepped away for a bit, but I believe this one is a duplicate and it is approved on a different claim. I requested this one to be denied.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514/71514.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 2:29 PM
It is approved on J01349432-001
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514/71514.pdf
Stephanie Kendziorski
processor • Jan 14, 2026, 5:11 PM
Submitted for payment. @Jeannette B - just wanted to let you know the labor rate DID adjust to the $179.
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514F.pdf
Stephanie Kendziorski
processor • Jan 27, 2026, 9:35 AM
Paid $262.75 1/19/2026 check 455267
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514F.pdf
Stephanie Kendziorski
processor • Jan 27, 2026, 9:37 AM
Paid $262.75 1/19/2026 check 455267 Jayco did not pay the door - not applicable to the repair
/home/openclaw/nas/Dropbox/MYRV 12024/8- Claims Paid/January 2026/Open Range/71514/71514F.pdf
Processed summary
71514
MYRV 12024 • Stephanie • open-range
Heat 12 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Stephanie Kendziorski
Paid $262.75 1/19/2026 check 455267 Jayco did not pay the door - not applicable to the repair
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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