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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 69756 • BARV600.
Ashlee Olsen
processor • Feb 3, 2023, 11:19 AM
submitted C3332018
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/69756/CLAIM.pdf
Ashlee Olsen
processor • Feb 13, 2023, 12:23 PM
@Matt B @Ben H pending parts return
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/69756/CLAIM.pdf
Ben Hoffman
dealer or external • Feb 14, 2023, 10:59 AM
sent part back TRACKING 1Z9YX8689094337700
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/69756/CLAIM.pdf
Ben Hoffman
dealer or external • Feb 14, 2023, 10:59 AM
@Ashlee O sent part back TRACKING 1Z9YX8689094337700
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/69756/CLAIM.pdf
Ashlee Olsen
processor • Mar 1, 2023, 11:30 AM
paid $312.55
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/69756/CLAIM.pdf
Stephanie Kendziorski
processor • Apr 6, 2023, 2:45 PM
Chargeback of -$267.55 on claim C3362058
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/69756/CLAIM.pdf
Heidi Huntley
processor • May 1, 2023, 1:08 PM
Why was this charged back Stephanie? @Ashlee O you show this on your personal sheet as paid $267.55, it looks like it should be charged back?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/69756/CLAIM.pdf
Ashlee Olsen
processor • May 1, 2023, 1:16 PM
The chargeback was for a part Keystone said tested good, so they did it for the part and freight. American did another claim to fight the chargeback, saying in the notes the part worked half the time, and not the other half.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/69756/CLAIM.pdf
Heidi Huntley
processor • May 1, 2023, 1:18 PM
Gotcha, I will make sure it's correct on our reconciliation sheets, thank you
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/69756/CLAIM.pdf
Ashlee Olsen
processor • May 1, 2023, 1:18 PM
C3332018 is the original claim. C3362058 is the chargeback C3365264 is the claim American put in to fight the chargeback
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/69756/CLAIM.pdf
Processed summary
69756
BARV600 • Ashlee • unknown
Heat 10 • comments 10 • follow-ups 0 • blocker Unknown blocker
Last author processor • Ashlee Olsen
C3332018 is the original claim. C3362058 is the chargeback C3365264 is the claim American put in to fight the chargeback
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

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Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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