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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 66659 • BARV600.
Ashlee Olsen
processor • Mar 25, 2022, 3:27 PM
submitted C#951737
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66659/CLAIM 66659.pdf
Ashlee Olsen
processor • Apr 14, 2022, 12:40 PM
@Matt B @Ben H FR feedback Feedback04/12/2022clarson@forestriverinc.comTag shows a 38" X 24" but claimed part is 32" X 24". Claim will need reset to adjust replacement part.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66659/CLAIM 66659.pdf
Ashlee Olsen
processor • May 4, 2022, 11:09 AM
@Ben H claim is unlocked so I can make changes. Can you tell me what part I'm supposed to claim? Thank you.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66659/CLAIM 66659.pdf
Ashlee Olsen
processor • May 13, 2022, 1:39 PM
@Matt B @Ben H can you get me this info when you get a mintue please? Thank you!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66659/CLAIM 66659.pdf
Ben Hoffman
dealer or external • May 13, 2022, 2:18 PM
@Ashlee O THE BLIND YOU NEED TO CLAIM IS 32"X 24"
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66659/CLAIM 66659.pdf
Ashlee Olsen
processor • May 18, 2022, 2:43 PM
@Matt B RO66659 Can you verify the part number on the RO? FR is still telling me the part claimed is incorrect. Feedback05/16/2022clarson@forestriverinc.comIncorrect replacement part. Claim will need reset to add correct part.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66659/CLAIM 66659.pdf
Ben Hoffman
dealer or external • May 18, 2022, 3:33 PM
@Ashlee O @Matt B THE PART NUMBER FOR THE CORRECT SHADE IS F100096545 38X24
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66659/CLAIM 66659.pdf
Ashlee Olsen
processor • May 19, 2022, 12:02 PM
Thanks Ben, I've submitted this twice now, so I will email them directly to get things moving forward.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66659/CLAIM 66659.pdf
Ashlee Olsen
processor • May 19, 2022, 12:10 PM
Thanks Ben, I've submitted this twice now, so I will email them directly to get things moving forward.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66659/CLAIM 66659.pdf
Ashlee Olsen
processor • May 31, 2022, 2:58 PM
submitted with updated part number
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66659/CLAIM 66659.pdf
Ashlee Olsen
processor • Jun 13, 2022, 5:56 PM
paid $88.55
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66659/CLAIM 66659.pdf
Processed summary
66659
BARV600 • Ashlee • forest-river
Heat 11 • comments 11 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $88.55
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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