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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 66013 • BARV600.
Ashlee Olsen
processor • Feb 25, 2022, 7:10 PM
@Matt B need M&S numbers for all parts. Thanks!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Matt Boes
dealer or external • Feb 28, 2022, 9:33 AM
@Ashlee O M&S for defective part or replacement? also, we can only claim part number 668814. 668855 was an incorrect part that should have been removed from the work order and returned to keystone. i have removed it from the repair order.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Ashlee Olsen
processor • Mar 2, 2022, 4:27 PM
Ok thank you, I have removed part 668855 from the claim. Keystone is requesting M&S numbers for parts 678897 and 688814. You have pictures on here of the M&S numbers, but I don't know which picture goes to which part.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Matt Boes
dealer or external • Mar 3, 2022, 11:54 AM
THERE IS NO QTY. ON THE RO FOR 678897. THE ONLY PART THAT SHOULD BE CLAIMED IS #688814. I CHANGE THE TITLE OF THE PART PHOTO TO M&S 688814. I'M GUESSING THE MODEL# IS: BCD-280WEV-A-P SERIAL# 20190509 ???
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Matt Boes
dealer or external • Mar 3, 2022, 11:54 AM
@Ashlee O THERE IS NO QTY. ON THE RO FOR 678897. THE ONLY PART THAT SHOULD BE CLAIMED IS #688814. I CHANGED THE TITLE OF THE PART PHOTO TO M&S 688814. I'M GUESSING THE MODEL# IS: BCD-280WEV-A-P SERIAL# 20190509 ???
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Ashlee Olsen
processor • Mar 3, 2022, 12:38 PM
Added M&S number to keystone, claiming only part #688814
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Ashlee Olsen
processor • Mar 3, 2022, 12:40 PM
submitted C3021463
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Ashlee Olsen
processor • Mar 10, 2022, 12:22 PM
@Matt B keystone feedback 3/9/2022,09:04:50 am,hillt: We will please need photos of the defective circuit board uninstalled front and back, thank you.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Matt Boes
dealer or external • Mar 10, 2022, 6:07 PM
@Ashlee O @Ben H THE NEW ONE OR OLD DEFECTIVE ONE???
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Ashlee Olsen
processor • Mar 11, 2022, 11:58 AM
Keystone said defective one, but I just saw they have marked this claim as paid.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Matt Boes
dealer or external • Mar 11, 2022, 11:59 AM
@Ashlee O BEN SENT KEYSTONE THE PHOTOS THIS MORNING.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Ashlee Olsen
processor • Mar 11, 2022, 12:00 PM
paid $150.00
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Ashlee Olsen
processor • Mar 11, 2022, 12:04 PM
paid $150.00
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Ashlee Olsen
processor • Apr 1, 2022, 2:07 PM
paid $325.24
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/66013/CLAIM 66013.pdf
Processed summary
66013
BARV600 • Ashlee • keystone
Heat 16 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $325.24
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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