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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 64712 • BARV600.
Ashlee Olsen
processor • Jul 30, 2021, 1:17 PM
@Matt Boes RO64712 need invoices for part # 500627 C01220314 5222 20x48346A
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64712/64712.pdf
Matt Boes
dealer or external • Jul 31, 2021, 10:45 AM
@Ashlee O Added parts invoices. Moved to corrected.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64712/64712.pdf
Ashlee Olsen
processor • Jul 31, 2021, 11:48 AM
@Matt Boes can you tell me if the 5222 seal invoice was meant for part 5222? The numbers/descriptions on the invoice are not matching the numbers/descriptions on the RO, so I wanted to double check before I submitt.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64712/C01220314 FLANGE.pdf
Matt Boes
dealer or external • Aug 2, 2021, 3:48 PM
@Ashlee O YES, THAT INVOICE IS WHAT WAS USED.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64712/C01220314 FLANGE.pdf
Ashlee Olsen
processor • Aug 2, 2021, 4:27 PM
submitted C#682424
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64712/64712.pdf
Ashlee Olsen
processor • Aug 11, 2021, 11:59 AM
paid $1128.81
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64712/64712.pdf
Tamala McCullough
dealer or external • Aug 26, 2021, 12:52 PM
not sure how all this works. (on who sees comments) @Ashlee Olsen but this payment was applied to 64661 on reconciliation sheet and 64712 is shown as unpaid
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64712/64712.pdf
Ashlee Olsen
processor • Aug 26, 2021, 2:34 PM
@Dianne Latiolais did you ever have a 64661? I don't think that was mine, and @Tamala McCullough I'm not sure why this is showing it's unpaid, it shows it has been paid on FR site.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64712/64712.pdf
Tamala McCullough
dealer or external • Aug 26, 2021, 2:56 PM
@Ashlee Olsen Sorry! I don't think I was very clear. Claim 64712 payment was applied to work order 64661 on the Forest River paid tab. When I was doing my offsets in our accouting system, I saw that your reconcilaition sheet had the payment received to the wrong work order, and just wanted to let you know. Thanks!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64712/64712.pdf
Ashlee Olsen
processor • Aug 26, 2021, 3:06 PM
Oh I see. Thank you for letting me know!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64712/64712.pdf
Tamala McCullough
dealer or external • Aug 26, 2021, 6:12 PM
You're welcome :)
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64712/64712.pdf
Processed summary
64712
BARV600 • Ashlee • forest-river
Heat 13 • comments 11 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tamala McCullough
You're welcome :)
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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