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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Focused thread
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims that already look commercially done and should be cleared off the board.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 64528 • BARV600.
Ashlee Olsen
processor • Jul 6, 2021, 4:10 PM
submitted c#658892
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/282770INVOICE.pdf
Ashlee Olsen
processor • Jul 9, 2021, 11:16 AM
@Matt Boes 07/07/2021clarson@forestriverinc.comPer vendor note: Case 00006093 is approved pending the return of the physical serial tag. In order for credit to be processed, we must receive the original serial tag back. Please note, we have moved, please return to : MWSS, Inc. ATTN: Warranty 2810 Bridger Court Elkhart, Indiana 46514 Please confirm tag was returned to vendor with tracking info.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/282770INVOICE.pdf
Ashlee Olsen
processor • Jul 9, 2021, 11:19 AM
@DENNY HINTON @Matt Boes RO 64558 07/07/2021clarson@forestriverinc.comClaim states "REPLACED BLACK WATER FLUSH VALVE" but no replacement charge claimed. Please note if claim needs reset to add missing charges. Also need a picture of the top of the valve showing vendor/part information.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/282770INVOICE.pdf
DENNY HINTON
dealer or external • Jul 9, 2021, 11:57 AM
@Dianne Latiolais . YES PART NEEDS TO BE ADDED TO TICKET. I CAN NOT ADD TO CLAIM BECAUSE IT HAS BEEN CLAIMED NOTE: I HAVE OLD ONE ON PARTS SHELF. P# 282770
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/282770INVOICE.pdf
Matt Boes
dealer or external • Jul 9, 2021, 2:24 PM
@Ashlee O RO DOES NEED TO BE RESET TO ADD PART.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/282770INVOICE.pdf
Matt Boes
dealer or external • Jul 9, 2021, 2:30 PM
@Ashlee O PHOTO OF TOP ADDED TO FOLDER.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/282770INVOICE.pdf
Matt Boes
dealer or external • Jul 9, 2021, 2:38 PM
@Ashlee O PART ADDED TO TICKET.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/282770INVOICE.pdf
Matt Boes
dealer or external • Jul 9, 2021, 2:39 PM
@Ashlee O FOLDER MOVED TO CORRECTED.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/282770INVOICE.pdf
Dianne Latiolais
processor • Jul 12, 2021, 12:22 PM
@DENNY HINTON 64528 just left ya a message. What amount for the part and will likely need a recipt since not ordered through FR. Give me a call please. 832-651-8260
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/282770INVOICE.pdf
Ashlee Olsen
processor • Jul 12, 2021, 12:57 PM
@Dianne Latiolais
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Ashlee Olsen
processor • Jul 12, 2021, 1:04 PM
@Matt Boes 07/07/2021clarson@forestriverinc.comPer vendor note: Case 00006093 is approved pending the return of the physical serial tag. In order for credit to be processed, we must receive the original serial tag back. Please note, we have moved, please return to : MWSS, Inc. ATTN: Warranty 2810 Bridger Court Elkhart, Indiana 46514 Please confirm tag was returned to vendor with tracking info.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Ashlee Olsen
processor • Jul 12, 2021, 1:11 PM
@Matt Boes RO 64528 07/07/2021clarson@forestriverinc.comPer vendor note: Case 00006093 is approved pending the return of the physical serial tag. In order for credit to be processed, we must receive the original serial tag back. Please note, we have moved, please return to : MWSS, Inc. ATTN: Warranty 2810 Bridger Court Elkhart, Indiana 46514 Please confirm tag was returned to vendor with tracking info.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Ashlee Olsen
processor • Jul 15, 2021, 12:49 PM
manufacture reset claim, waiting on part to be returned and data tags. Defective fridge in showroom unit for sales. Dianne to speak to Matt and Denny.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Ashlee Olsen
processor • Nov 1, 2021, 1:09 PM
@Matt Boes @DENNY HINTON RO64528 Just checking on this one to see if there are any updates. Also FR feedback Claim states "REPLACED BLACK WATER FLUSH VALVE" but no replacement charge claimed. Please note if claim needs reset to add missing charges. Also need a picture of the top of the valve showing vendor/part information. Maybe we can split the claim to at least get that line paid?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Matt Boes
dealer or external • Nov 1, 2021, 1:19 PM
@Ashlee O I AM SO CONFUSED. WILL YOU PLEASE CALL ME ON THIS ONE?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Matt Boes
dealer or external • Nov 1, 2021, 3:08 PM
I FOUND AND REMOVED THE DATA TAG. IT IS SHIPPING OUT 11-2-21. TRACKING #1Z4415250374693034
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Ashlee Olsen
processor • Nov 1, 2021, 3:31 PM
Oh great! Thank you!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Ashlee Olsen
processor • Nov 1, 2021, 3:33 PM
talked to Matt on the phone today about vacuum break part, and also refer serial tag. Requested FR to unlock to add part, and Matt has found and sent in serial tag.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Matt Boes
dealer or external • Nov 2, 2021, 1:15 PM
@Ashlee O INVOICE FOR BREAKER ADDED.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Ashlee Olsen
processor • Nov 2, 2021, 1:48 PM
submitted C#658892
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Ashlee Olsen
processor • Nov 11, 2021, 11:14 AM
@Matt Boes @DENNY HINTON 11/11/2021clarson@forestriverinc.comPlease return serial number data tag for warranty consideration.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Matt Boes
dealer or external • Nov 11, 2021, 11:44 AM
@Ashlee O TRACKING#1Z4415250374693034 SHOWS IT WAS RECEIVED 11-3-21 @ 12:18 P.M. SIGNED FOR BY WALTER.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Ashlee Olsen
processor • Nov 11, 2021, 1:04 PM
Thanks @Matt Boes. Added that note to FR claim.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Ashlee Olsen
processor • Nov 30, 2021, 11:21 AM
paid $213.89
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/64528/64528A.pdf
Processed summary
64528
BARV600 • Ashlee • k-z-rv
Heat 26 • comments 24 • follow-ups 1 • blocker Ready to close
Last author processor • Ashlee Olsen
paid $213.89
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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