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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 64167 • BARV600.
Stephanie Kendziorski
processor • May 26, 2021, 10:03 PM
@Heidi H This repair order has a number in the invoice field. Is this the claim number? Some of the other ones said "claim number" on approvals they attached, so I went by that, but if it's on the dealer system will it always have the claim number terminology or can it also be the invoice number?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
Stephanie Kendziorski
processor • May 26, 2021, 10:05 PM
@Heidi H This repair order has a number in the invoice field. Is this the claim number? Some of the other ones said "claim number" on approvals they attached, so I went by that, but if it's on the dealer system will it always have the claim number terminology or can it also be the invoice number?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
Stephanie Kendziorski
processor • May 26, 2021, 10:08 PM
@Heidi H This repair order has a number in the invoice field. Is this the claim number? Some of the other ones said "claim number" on approvals they attached, so I went by that, but if it's on the dealer system will it always have the claim number terminology or can it also be the invoice number?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
Heidi Huntley
processor • May 27, 2021, 1:47 PM
@Stephanie K this is work order 64167, the claim numbers will be the number the manufacturer uses to identify the repair. Let me know if you have questions.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
Stephanie Kendziorski
processor • May 27, 2021, 10:36 PM
@Heidi H, no questions. I got the WO number, I just wasn't sure if dealers called the "claim number" something different on their printouts of the WO. I wanted to make sure to input it in the "claim number" spot in the recon sheet, if it was supposed to be. All set.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
Stephanie Kendziorski
processor • May 27, 2021, 10:36 PM
@Heidi H This repair order has a number in the invoice field. Is this the claim number? Some of the other ones said "claim number" on approvals they attached, so I went by that, but if it's on the dealer system will it always have the claim number terminology or can it also be the invoice number?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
Dianne Latiolais
processor • Jun 6, 2021, 12:08 AM
@DENNY HINTON Was there a pre auth on this or do I need to get the auth? Just wanted to kmow before I call Connie @ RS.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
DENNY HINTON
dealer or external • Jun 10, 2021, 4:20 PM
@Dianne Latiolais SEE COMMENTS IN RO. RONNIE AT SUBURBAN PAYING.5
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
DENNY HINTON
dealer or external • Jun 10, 2021, 4:22 PM
@Dianne Latiolais AUTH# 679618
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
Dianne Latiolais
processor • Jun 23, 2021, 12:57 PM
@DENNY HINTON submitted for payment from Suburban. Thank you!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
Dianne Latiolais
processor • Jun 30, 2021, 1:59 PM
@Stephanie Kendziorski Suburban mailed out check for $65.00 post 6/28/2021 check number 179107
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
Dianne Latiolais
processor • Jun 30, 2021, 2:00 PM
ph Cori @ excel for payment information / paid $65 6/28/2021 Check #179107
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
Stephanie Kendziorski
processor • Jun 30, 2021, 2:45 PM
@Dianne L @Heidi H This has been added to the reconciliation sheet. Thank you,
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/64167/64167.pdf
Processed summary
64167
BARV600 • Ashlee • unknown
Heat 13 • comments 13 • follow-ups 0 • blocker Unknown blocker
Last author processor • Stephanie Kendziorski
@Dianne L @Heidi H This has been added to the reconciliation sheet. Thank you,
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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