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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 63800 • BARV600.
Dianne Latiolais
processor • May 6, 2021, 5:16 PM
@Matt Boes Need part number for missing Microwave glass turntable to claim.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Matt Boes
dealer or external • May 6, 2021, 5:20 PM
@Dianne L That job was transferred to a different repair order and the job is not complete. Evidently service is going to have to come up with a plan when a job is transferred.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Matt Boes
dealer or external • May 6, 2021, 5:32 PM
I HAVE ADDED A COPY OF THE INVOICE FOR THE RING. HOPE THAT WILL HELP.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • May 6, 2021, 5:59 PM
@DENNY HINTON please check with admin. Keystone doesn't have unit registered yet
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
DENNY HINTON
dealer or external • May 6, 2021, 7:13 PM
@AMANDA YARDE IS THAT SOMETHING YOU DO
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
AMANDA YARDE
dealer or external • May 7, 2021, 10:23 AM
FIXED
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • May 14, 2021, 12:11 AM
@Matt Boes can you get me the model and s/n on that pic of the microwave. I can see/read it to enter for KS Thanks
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • May 14, 2021, 12:12 AM
@Matt Boes can you get me the model and s/n on that pic of the microwave. I can see/read it to enter for KS
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • May 14, 2021, 12:19 AM
@DENNY HINTON Keystone shows a claim to replace manifold of suburban range oven #6. Will need the model and s/n for vendor.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • May 14, 2021, 12:24 AM
@Matt Boes a claim to replace manifold of suburban range oven #6. Will need the model and s/n for vendor.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • May 14, 2021, 12:25 AM
@Denny @Matt Boes can you get me the model and s/n on that pic of the microwave. I can see/read it to enter for KS
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • May 14, 2021, 12:25 AM
@DENNY HINTON @Matt Boes a claim to replace manifold of suburban range oven #6. Will need the model and s/n for vendor.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Matt Boes
dealer or external • May 14, 2021, 10:16 AM
RANGE DATA TAG ADDED TO FOLDER.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Matt Boes
dealer or external • May 14, 2021, 11:36 AM
@Dianne L MICROWAVE DATA ADDED. MOVING TO CORRECTED.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • May 14, 2021, 12:48 PM
submitted for processing
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Matt Boes
dealer or external • May 24, 2021, 9:30 AM
@Dianne Latiolais MANIFOLD RETURNED. 5-24-21
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/TRAKING-MANIFOLD.jpg
Dianne Latiolais
processor • May 27, 2021, 2:07 PM
@Matt Boes still shows pending part return for manifold.. how are you returning? are you using the keystone return labels?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • May 30, 2021, 9:45 PM
3 claims: 5/11/21 paid $70.16 on micro paid 143.00 on claim 2819062 and waiting on thrid claim to process. In parts return pending
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • Jun 5, 2021, 11:31 PM
@Matt Boes under part return for suburban stovetop / manifold
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Matt Boes
dealer or external • Jun 7, 2021, 9:36 AM
MANIFOLD RETURNED 5-24-21 TRACKING#1Z9YX8689096173286.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Matt Boes
dealer or external • Jun 7, 2021, 9:37 AM
@Dianne L MANIFOLD RETURNED 5-24-21 TRACKING#1Z9YX8689096173286.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Matt Boes
dealer or external • Jun 7, 2021, 9:38 AM
Yes. Using Keystone to return.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Matt Boes
dealer or external • Jun 7, 2021, 9:39 AM
@Dianne L Yes. Using Keystone to return.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • Jun 8, 2021, 12:58 PM
Claim 3 status "processing pymt"
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Dianne Latiolais
processor • Jun 16, 2021, 8:59 PM
Claim 3 of 3/ Claim 2819061 paid on 6/2/2021 $240.69
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63800/63800.pdf
Processed summary
63800
BARV600 • Ashlee • keystone
Heat 31 • comments 25 • follow-ups 0 • blocker Ready to close
Last author processor • Dianne Latiolais
Claim 3 of 3/ Claim 2819061 paid on 6/2/2021 $240.69
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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