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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 63685 • BARV600.
Dianne Latiolais
processor • Mar 29, 2021, 3:21 PM
2787462
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Dianne Latiolais
processor • Apr 6, 2021, 10:35 AM
@DENNY HINTON Keystone feedback for the PW Haps Free Self $24.84 Please get me a receipt to submit for this cost?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Dianne Latiolais
processor • Apr 6, 2021, 1:54 PM
@Matt Boes shop supplies PWHaps free self-
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Matt Boes
dealer or external • Apr 7, 2021, 11:12 AM
Invoice added.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Dianne Latiolais
processor • Apr 9, 2021, 12:43 AM
@Matt Boes feedback from Keystone: 4/5/2021,12:45:46 pm kruep: Your correction states you replaced the trim piece, please claim the part. Thank you Is there a part missing off this work order? TRIM? If you get me an invoice/ part number to claim trim- I will. Thanks
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Dianne Latiolais
processor • Apr 9, 2021, 12:44 AM
@Matt Boes feedback from Keystone: 4/5/2021,12:45:46 pm kruep: Your correction states you replaced the trim piece, please claim the part. Thank you Is there a part missing off this work order? Is that the "trim" in the invoice? Please let me know.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Matt Boes
dealer or external • Apr 9, 2021, 1:30 PM
It looks like the Technician grabbed the part without billing it out. I have added the invoice for the part and put it on a second job on the same ticket. I will have amanda send a new copy of the Repair order. Let me know if this is the incorrect way to fix this. Thank you.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Dianne Latiolais
processor • Apr 9, 2021, 10:09 PM
submitted with Trim invoice added
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Dianne Latiolais
processor • Apr 15, 2021, 10:39 PM
@Matt Boes they want the actual keyston part number. 4/15/2021,09:49:00 am,bujek: Please find a Keystone part number for the trim.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Dianne Latiolais
processor • Apr 16, 2021, 10:12 AM
spoke w Matt regarding trim . Line added to this repair order, will have update repair order scanned in for new pre auth on line.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Dianne Latiolais
processor • Apr 20, 2021, 1:24 PM
submitted claim with 3 parts
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Dianne Latiolais
processor • Apr 29, 2021, 10:27 PM
@Heidi Huntley this claim is in processing pymt/ can't move folder- states its already in submitted.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Heidi Huntley
processor • Apr 30, 2021, 9:53 AM
@Dianne L this appears to be a duplicate pdf invoice, I've moved it to be included with the rest of the folders claim information.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Dianne Latiolais
processor • Apr 30, 2021, 4:08 PM
4/24/21 $374.73
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Matt Boes
dealer or external • May 3, 2021, 2:03 PM
I'M NOT SURE IF KEYSTONE EVEN HAS THAT PART. WHY SHOULD IT MATTER IF WE SUPPLIED AN INVOICE?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Matt Boes
dealer or external • May 3, 2021, 2:07 PM
264714 IS THE CLOSEST THING I CAN FIND ON KEYSTONE.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Matt Boes
dealer or external • May 3, 2021, 2:07 PM
@Dianne L I'M NOT SURE IF KEYSTONE EVEN HAS THAT PART. WHY SHOULD IT MATTER IF WE SUPPLIED AN INVOICE?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Matt Boes
dealer or external • May 3, 2021, 2:07 PM
264714 IS THE CLOSEST THING I CAN FIND ON KEYSTONE.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Stephanie Kendziorski
processor • Jun 2, 2021, 11:18 PM
@Heidi H File name and folder are named something different than the RO PDF attached. Possibly need to rename?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/photo_7336414157043114357.jpg
Heidi Huntley
processor • Jun 3, 2021, 9:33 AM
@Stephanie K it looks like there was confusion during the upload, I think I've got everything corrected and in the right folders for both claims 63685 and 63376.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63685/UPDATE TO 63685.pdf
Processed summary
63685
BARV600 • Ashlee • unknown
Heat 20 • comments 20 • follow-ups 0 • blocker Unknown blocker
Last author processor • Heidi Huntley
@Stephanie K it looks like there was confusion during the upload, I think I've got everything corrected and in the right folders for both claims 63685 and 63376.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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