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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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540 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 63602 • BARV600.
Stephanie Kendziorski
processor • May 26, 2021, 9:21 PM
@Dianne L No parts req. for fireplace. CC @Heidi H @AMANDA Y
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63602/63602.pdf
AMANDA YARDE
dealer or external • May 27, 2021, 10:04 AM
CONTACT DENNY, HE WILL GET THE PAPERWORK TO ME.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63602/63602.pdf
Heidi Huntley
processor • May 27, 2021, 1:36 PM
@Stephanie K the part is listed on the invoice here. @AMANDA Y Stephanie is in training with us right now, no need to review this with Denny unless @Dianne L requests comething from him. Thanks!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63602/63602.pdf
Dianne Latiolais
processor • May 27, 2021, 5:14 PM
@DENNY HINTON need photo of old fireplace out of unit with cord cut
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63602/63602.pdf
Dianne Latiolais
processor • May 27, 2021, 5:35 PM
submitted / 2 claims
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63602/63602.pdf
DENNY HINTON
dealer or external • May 27, 2021, 5:53 PM
@Dianne Latiolais photo is in
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63602/63602.pdf
AMANDA YARDE
dealer or external • May 28, 2021, 10:39 AM
OK JUST PUT TRAINING AT THE END PLEASE SO I KNOW IT CAN DISREGUARD IT. HAVE A GOOD WEEKEND.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63602/63602.pdf
Dianne Latiolais
processor • Jun 7, 2021, 3:41 PM
@Matt Boes need photo of defective fireplace m/m/ s/n for vendor: feedback: 6/7/2021,10:51:52 am,bujek: Please provide a picture of the defective fireplace and one of the vendor label clearly showing the model and serial number. We need this to verify the part number and vendor. Additional pictures may be needed depending on who the vendor is.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63602/63602.pdf
Matt Boes
dealer or external • Jun 7, 2021, 4:14 PM
@Dianne L PHOTO OF DATA TAG ADDED
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63602/63602.pdf
Dianne Latiolais
processor • Jun 7, 2021, 4:28 PM
@Matt Boes YOU ROCK! Thank you-
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63602/63602.pdf
Dianne Latiolais
processor • Jun 30, 2021, 2:55 PM
2 claims c282935 $511.32 on 6/15/21 c2829427 $1300.00 on 6/11/21
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63602/63602.pdf
Processed summary
63602
BARV600 • Ashlee • unknown
Heat 16 • comments 12 • follow-ups 0 • blocker Unknown blocker
Last author processor • Dianne Latiolais
2 claims c282935 $511.32 on 6/15/21 c2829427 $1300.00 on 6/11/21
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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