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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 63342 • BARV600.
Heidi Huntley
processor • Mar 4, 2021, 2:37 PM
@DENNY H Hi Denny! Your first warranty claim has been successfully sent to iCS! I'm going to tag @Dianne L in this comment so she knows it's been added and she can review and see if she will need anything else from you guys.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Dianne Latiolais
processor • Mar 4, 2021, 3:12 PM
@DENNY HINTON @Heidi Huntley Hello from Texas!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Dianne Latiolais
processor • Mar 4, 2021, 3:31 PM
@DENNY HINTON I see that the pre auth asked for 6.7 hours, Forest River approved 4.0 hours/ repair order sent shows 5 hours. Did you want me to call FR to see if I can get the additonal hour? Moving this to corrections - Note: you don't have to do anything but respond back to me.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
DENNY HINTON
dealer or external • Mar 4, 2021, 4:06 PM
@Dianne L YES I WOULD LIKE TO GET 5 IF POSSIBLE. BUT WE JUST GOT AUTH THIS MORNING ON TANK STUFF.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Chris Balderrama
processor • Mar 4, 2021, 5:48 PM
@DENNY HINTON @Chad Bruce @Matt Boes @AMANDA YARDE Congrats on the first one!! Well done everyone! cc @Dianne Latiolais @Heidi Huntley @JB Strassweg
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
JB Strassweg
dealer or external • Mar 4, 2021, 5:50 PM
Loving we are live!
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
AMANDA YARDE
dealer or external • Mar 4, 2021, 5:54 PM
THANK YOU
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Dianne Latiolais
processor • Mar 8, 2021, 10:28 PM
@DENNY HINTON In order to claim the Furrion 5" rear camera- I will need the purchase order receipt/ invoice.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
DENNY HINTON
dealer or external • Mar 9, 2021, 9:18 AM
@Dianne Latiolais I HAVE MY PARTS GUY GETTING ME INVOICE. DO I HAVE AMANDA SCAN AND SEND TO U?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
AMANDA YARDE
dealer or external • Mar 9, 2021, 9:55 AM
CAMERA INVOICE ENTERED
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/CAMERA INVOICE.pdf
DENNY HINTON
dealer or external • Mar 9, 2021, 10:05 AM
@AMANDA YARDE @Heidi Huntley @Dianne Latiolais I SENT AMANDA A COPY AND SHE IS GOING TO SCAN IT TO YOU. LET ME KNOW IF YOU NEED ANYTHING ELSE
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Dianne Latiolais
processor • Mar 9, 2021, 12:25 PM
@DENNY HINTON Got it- thank you
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Dianne Latiolais
processor • Mar 9, 2021, 4:43 PM
Waiting on manf response
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Dianne Latiolais
processor • Mar 10, 2021, 9:56 PM
@DENNY HINTON Fr approved the additional hour.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Dianne Latiolais
processor • Apr 7, 2021, 10:26 AM
@DENNY HINTON FYI: claim lines has been paid for labor, but an additional claim is still in processing for Camera /part missing off claim. See email sent to Knitta at FR Dianne Latiolais <dianne@dealer-advisors.com>Wed, Apr 7, 2021 at 9:24 AMTo: "Knitta R. Carter" <kcarter@forestriverinc.com> Good Morning Knitta, Claim 542739 processing should be a Part only for the Camera / receipt is attached.The actual claim line has been paid on claim 511445. (part was left off by admin) Please let processing know that  claim 542739 is Part Only on Camera before thinking it's a duplicate.Thank you for your assistance.Dianne c/o Basden American RV
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Dianne Latiolais
processor • Apr 15, 2021, 10:13 PM
@Matt Boes / part return on back up defective back up camera. FS: Claim line is a part return, please return defective part to Forest River by 4/21 or line could be denied. Thank you ATTN: PART RETURNS PLANT 74L 1500 N DETROIT ST LAGRANGE, IN 46761
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Dianne Latiolais
processor • Apr 20, 2021, 6:34 PM
@Matt Boes Did this get returned?
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Matt Boes
dealer or external • Apr 21, 2021, 11:57 AM
@Dianne L THIS JOB HAS ACTUALLY ALREADY BEEN PAID ON CLAIM#506836. BEN DIDN'T REALIZE THIS AND WROTE A SECOND TICKET FOR THE SAME UNIT, SAME JOB. IT WAS HANDLED BY OUR OLD WARRANTY ADMIN (TODD).
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Dianne Latiolais
processor • May 5, 2021, 4:53 PM
3 claims 511445 paid on 4/6/21 $650.00 506836 paid on 3/30/21 $366.44 and 3 of 3: 506836 paid $650.00 on 5/3/21
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63342/63342.pdf
Processed summary
63342
BARV600 • Ashlee • forest-river
Heat 19 • comments 19 • follow-ups 0 • blocker Ready to close
Last author processor • Dianne Latiolais
3 claims 511445 paid on 4/6/21 $650.00 506836 paid on 3/30/21 $366.44 and 3 of 3: 506836 paid $650.00 on 5/3/21
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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