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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 63147 • BARV600.
Dianne Latiolais
processor • Apr 14, 2021, 11:47 AM
this folder hold repair order 62531 62817 and 63147- claim lines rolled to new RO because of waiting on parts/ parts arrived 2/17 unit was scheduled to back to service. Work completed. Original Pre auth denied the decal claim line and then pre auth went to denied status due to past 90 days from original drop of 10/2020.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63147/63147.pdf
Dianne Latiolais
processor • Apr 14, 2021, 11:48 AM
Spoke with Denny regarding folder /claim. Phoned Keystone, spoke w Zane re: Springdale unit / re opened and approved
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63147/63147.pdf
Dianne Latiolais
processor • Apr 14, 2021, 11:49 AM
submitted original pre auth, added parts and frieght. claim 2797853 submitted and in pending status.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63147/63147.pdf
Dianne Latiolais
processor • Apr 14, 2021, 11:50 AM
this folder holds repair order 62531 62817 and 63147- claim lines rolled to new RO because of waiting on parts/ parts arrived 2/17 unit was scheduled to back to service. Work completed. Original Pre auth denied the decal claim line and then pre auth went to denied status due to past 90 days from original drop of 10/2020.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63147/63147.pdf
Dianne Latiolais
processor • Apr 20, 2021, 1:36 PM
@DENNY HINTON @Matt Boes folder 63147/ from RO 62351 photo required. KS feedback: provide a picture of the vendor label on the baggage door and a picture of the complete door showing the issue with the seal.
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63147/63147.pdf
DENNY HINTON
dealer or external • Apr 20, 2021, 2:09 PM
@Dianne Latiolais PICTURES ADDED
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63147/63147.pdf
Dianne Latiolais
processor • Apr 29, 2021, 10:00 PM
@DENNY HINTON can I get a photo of the baggage door from warranty job 4. Thanks
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63147/63147.pdf
DENNY HINTON
dealer or external • May 5, 2021, 6:57 PM
@Dianne Latiolais HAS DOOR TAG PICTURE
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63147/63147/DOOR TAG.jpg
DENNY HINTON
dealer or external • May 5, 2021, 7:00 PM
@Dianne Latiolais someting was scanned wrong
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63147/63147.pdf
Dianne Latiolais
processor • May 30, 2021, 10:06 PM
several ro's listed in this folder 63147, 62817, 62531 all listed under claim ref 62531 Paid on 5/5/12/21 $893.10
/home/openclaw/nas/Dropbox/BARV600/Claims Paid AO/Claims Paid/63147/63147.pdf
Processed summary
63147
BARV600 • Ashlee • nucamp
Heat 10 • comments 10 • follow-ups 0 • blocker Ready to close
Last author processor • Dianne Latiolais
several ro's listed in this folder 63147, 62817, 62531 all listed under claim ref 62531 Paid on 5/5/12/21 $893.10
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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