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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 62446 • BARV600.
Dianne Latiolais
processor • Aug 12, 2021, 2:17 PM
@DENNY HINTON note: This unit's warranty expired 9/2020 and unit came in a month later. The pre auth was denied. The RO states that a new motor was put in but it is not on the ro- Did we go through the vendor for the new motor and the .50 labor? If so, would need all that info of vendor along w photos of awning, etc Please advise. @Ashlee Olsen
/home/openclaw/nas/Dropbox/BARV600/Manufacturer Denied Claims/62446/62446.pdf
DENNY HINTON
dealer or external • Aug 12, 2021, 3:15 PM
@Ashlee Olsen AUTH# 10050583 FROM DOMETIC. 826PI18.301UL IS TUBE M# AND TUBE S/N IS 92493541 AWNING HARDWAREM# IS 8962002.400UL AND S/N IS 92493807. I THINK THEY SENT IT TO US NO CHARGE AND WERE SENDING US THE CHECK FOR LABOR DIRECT BUT WOULD HAVE TO CONFIRM THAT WITH @Matt Boes ..... THIS WAS BEFORE YOU ALL WERE EVEN INVOLVED WITH US. MATT WILL SEE THIS WHEN HE GETS BACK FROM VAC ON THE 17TH.
/home/openclaw/nas/Dropbox/BARV600/Manufacturer Denied Claims/62446/62446.pdf
Ashlee Olsen
processor • Aug 18, 2021, 11:24 AM
Will wait for @Matt Boes response. Thanks!
/home/openclaw/nas/Dropbox/BARV600/Manufacturer Denied Claims/62446/62446.pdf
Matt Boes
dealer or external • Aug 18, 2021, 2:16 PM
@Ashlee O DENNY IS CORRECT.
/home/openclaw/nas/Dropbox/BARV600/Manufacturer Denied Claims/62446/62446.pdf
Ashlee Olsen
processor • Aug 18, 2021, 3:32 PM
submitted
/home/openclaw/nas/Dropbox/BARV600/Manufacturer Denied Claims/62446/62446.pdf
Chris Balderrama
processor • Sep 2, 2021, 5:54 PM
Hello everyone - @Matt Boes @DENNY HINTON Can you verify you received a check for the $60.00? That wy we can reconcile this claim. Thanks! CB
/home/openclaw/nas/Dropbox/BARV600/Manufacturer Denied Claims/62446/62446.pdf
Matt Boes
dealer or external • Sep 14, 2021, 9:23 AM
@Chris B @Dianne L - PER DOMETIC PER DOMETIC - "You were not paid, as warranty instructions not followed and we did not receive paperwork or required part return within 90 days of receiving part. This was closed at zero- and part has been out of warranty since 9/22/2020."
/home/openclaw/nas/Dropbox/BARV600/Manufacturer Denied Claims/62446/62446.pdf
Chris Balderrama
processor • Sep 16, 2021, 11:13 AM
Thanks !
/home/openclaw/nas/Dropbox/BARV600/Manufacturer Denied Claims/62446/62446.pdf
Processed summary
62446
BARV600 • Ashlee • unknown
Heat 10 • comments 8 • follow-ups 1 • blocker Unknown blocker
Last author processor • Chris Balderrama
Thanks !
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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