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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
n/a OEM score
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. LIN 1025 · 77/100
Risk pressure 4 • 1 claims • 12 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 41018 • LIN 1025.
Alix Mongiat
processor • Jun 26, 2026, 3:35 PM
@cody e @Jeremy G Job A - you state "recommend a new switch" but then it looks like the issue was fixed without replacing. Please advise on actual correction and time requesting. Job B - appears to be NPF, 1 hour is excessive Job C - NPF, what are you requesting 4 hours on? Job D - 2 hours is excessive for tightening cold water intake. Job F- NPF or are you requesting to replace and seal cover? Jayco will not pay NPF lines usually, especially when the time is that excessive. Please correct all lines and address our concerns/questions. Upload the corrected work order to this folder when done and let us know so we can get it entered for you.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
Alix Mongiat
processor • Jul 10, 2026, 2:55 PM
@cody e @Jeremy G Following up on this.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
Alix Mongiat
processor • Jul 21, 2026, 11:29 AM
Following up on this again. Thanks.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
Alix Mongiat
processor • Jul 31, 2026, 10:00 AM
@cody e @Jeremy G @Michael B Following up on this again. I will only request flat rate for the ones where excessive time is requested however, we still need a response to the question on Job A, Job B and C are NPF yet have a lot of time requested so clarification on that would be great. Job F needs clarification because you state NPF but also request to replace and seal the cover.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
cody eagle
dealer or external • Jul 31, 2026, 10:29 AM
@Alix M @Jeremy G @Michael B this camper has been completed there is a final ro in tekion i would recommend getting as much time as you can for this ro or any ro and get these summited.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
Alix Mongiat
processor • Jul 31, 2026, 10:52 AM
@cody e @Jeremy G @Michael B Like I stated, we will request flat rates for times that are excessive. But the final RO is still the same as this one. I have questions we need answered as the correction for Job A has "Recommend new switch" but then states that you reinstalled the old one. Job F states recommend new but then NPF. These NEED clarification and are not something we can just guess on. Please read through these and let me know what was actually done on these lines.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
Alix Mongiat
processor • Jul 31, 2026, 10:52 AM
@Heidi H
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
Jeremy Galvin
dealer or external • Jul 31, 2026, 10:56 AM
@Alix M @cody e @Michael B If I am understanding correctly , We will change what we need to for you to submit it . However, we do not put requested time on an RO for you to think its excessive and submit it for the flat rate time , We use you guys to submit what we put on the RO and let the manufacturer tell you its excessive ,
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
Heidi Huntley
processor • Jul 31, 2026, 11:20 AM
@Jeremy G for job C, you have 4.0 hours requested. Please let us know what the actual correction would be that would support the requested 4.0 hours. As per Alix's question. She has additional questions as to the repairs on this RO also. Please note above Cody states this repair is complete (job C punched 1.4 hours, requested 4.0) and to get what we can get.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
Alix Mongiat
processor • Jul 31, 2026, 11:52 AM
I have submitted PA J01599939-001 for approval for Job D since that's the only one we can submit as of right now.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
Alix Mongiat
processor • Aug 6, 2026, 12:22 PM
Job D has been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
Alix Mongiat
processor • Aug 28, 2026, 9:13 AM
@cody e @Jeremy G Job D paid on check 00133850 for $49.50 in labor
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/41018/41018.pdf
Processed summary
41018
LIN 1025 • Alix • jayco
Heat 14 • comments 12 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G Job D paid on check 00133850 for $49.50 in labor
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. LIN 1025 · 77/100
Risk pressure 4 • 1 claims • 12 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

41018
LIN 1025 • Alix • jayco
Heat 14 • comments 12 • blocker Ready to close
@cody e @Jeremy G Job D paid on check 00133850 for $49.50 in labor
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

41018
LIN 1025 • Alix • jayco
Heat 14 • comments 12 • last actor processor
@cody e @Jeremy G Job D paid on check 00133850 for $49.50 in labor
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 41018 • LIN 1025 • heat 14
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