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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40942 • LIN 1025.
Alix Mongiat
processor • Jun 22, 2026, 3:36 PM
@cody e @Jeremy G Please provide photos for jobs B and C. Thanks.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40942/40942.pdf
cody eagle
dealer or external • Jun 22, 2026, 3:57 PM
@Alix M @Jeremy G there is no more pictures the tech forgot to take them.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40942/40942.pdf
Alix Mongiat
processor • Jun 22, 2026, 4:33 PM
I will submit this for approval. Job A, 3.7 is excessive for what is on the work order. I am submitting this as is, but the tech needs to be sure they are including all notes as to why it took them so long. Flat rate for this job with underbelly is 1 hour only, and you are asking 3.7 hours.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40942/40942.pdf
Alix Mongiat
processor • Jun 22, 2026, 4:33 PM
PREAUTH125773 has been submitted for approval. Ready to submit once we have approval.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40942/40942.pdf
Alix Mongiat
processor • Jun 26, 2026, 11:19 AM
@cody e @Jeremy G Job A: approved for 2.5 hours - in lieu of part return please provide a photo of the valve showing the defect and any markings; photo must show valve uninstalled and open. Job B: approved for 0.1 hour Job C: approved for 0.2 hour @JASON S Please provide invoices. I also need the photos requested for Job A above.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40942/40942.pdf
Alix Mongiat
processor • Jun 29, 2026, 9:53 AM
CLAIM125031 has been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40942/40942.pdf
Jeremy Galvin
dealer or external • Jun 30, 2026, 2:46 PM
@Alix M @cody e this has been closed
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40942/40942.pdf
Alix Mongiat
processor • Jul 17, 2026, 12:48 PM
@cody e @Jeremy G @BONNIE S This paid on check 1605570 for $565.75 Job A: Labor $412.50 Parts $96.34 Job B: Labor $16.50 Parts $4.81 Job C: Labor $33 Parts $2.60
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40942/40942.pdf
Processed summary
40942
LIN 1025 • Alix • keystone
Heat 12 • comments 8 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1605570 for $565.75 Job A: Labor $412.50 Parts $96.34 Job B: Labor $16.50 Parts $4.81 Job C: Labor $33 Parts $2.60
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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