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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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Claims sitting behind OEM follow-up, denials, or silence.
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
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Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
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Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40932 • LIN 1025.
Alix Mongiat
processor • Jun 11, 2026, 4:17 PM
@cody e @Jeremy G Job D: I will need photos showing DOT date/information on the tire. Please provide photos showing all the information on the tire.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jun 11, 2026, 4:28 PM
@cody e @Jeremy G Job D: I will need photos showing DOT date/information on the tire. Please provide photos showing all the information on the tire.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jun 11, 2026, 4:30 PM
PREAUTH121795 has been submitted for approval.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jun 15, 2026, 9:15 AM
@cody e @Jeremy G Job A: approved for 0.5 hour - flat rate (requested 2 hours) Job B: approved for 0.5 hour - flat rate (requested 2 hours) Job C: approved for 0.3 hour - flat rate (requested 1.5 hours) Job D: approved for 0.2 hour - repair only (requested 0.5 hour) Job E: denied- needs to be processed through tire manufacturer. I can do this, I will reach out for what information I need.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jun 15, 2026, 11:58 AM
@Stephanie K @Ashlee O Can you help me fill this out with the photos provided in the folder? I am not sure we have all the information we need for this form.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932/Standard-Warranty-Claim-Form_51623.pdf
Alix Mongiat
processor • Jun 15, 2026, 12:01 PM
This is the form I pulled off Westlake website, so I think this is correct?
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932/Standard-Warranty-Claim-Form_51623.pdf
Alix Mongiat
processor • Jun 15, 2026, 12:46 PM
@Stephanie K
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40932_1/tire4.jpg
Alix Mongiat
processor • Jun 15, 2026, 12:50 PM
I have submitted a claim to Lionshead for Job E
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jun 22, 2026, 7:39 AM
This is still pending approval as Beth was off until today.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jun 23, 2026, 9:26 AM
@cody e @Jeremy G From Lionshead: Thank you for the claim form and pictures, this tire has been approved.  I can ship a tire out to the dealer within 24-36 hours. All I would need from them would be a labor invoice-we pay .3 hours per their OEM’s approved labor rate. Thank you.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jun 23, 2026, 9:30 AM
I am talking this over with Heidi and Chris.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jun 23, 2026, 10:22 AM
@cody e @Jeremy G Please provide a breakdown of the 3 hours you are requesting for Job E. The WO does not support 3 hours. Thank you.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jun 30, 2026, 10:39 AM
@JASON S
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
JASON SWENSON
dealer or external • Jun 30, 2026, 11:00 AM
I DID ORDER THE TIRE BUT I HAVE NO INVOICE OR ANY INFO FROM KEYSTONE. I WAS TOLD TO ORDER IT BECAUSE WE HAD TO HAVE IT.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
JASON SWENSON
dealer or external • Jun 30, 2026, 11:02 AM
THE TIRE IS INSTALLED
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
JASON SWENSON
dealer or external • Jun 30, 2026, 11:55 AM
I JUST DONT KNOW ABOUT THIS TIRE DEAL. I WAS TOLD TO DO A UNKNOWN PART REQUEST. BUT KEYSTONE DID NOT SEND IT. BUT ITS HERE. I GUESS I WAS WAITING FOR AUTHORIZATION AND DIDNT ORDER IT.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
JASON SWENSON
dealer or external • Jun 30, 2026, 12:11 PM
OK I FOUND THE PACKING SLIP. THE TIRE CAME FROM LIONSHEAD WITHOUT ME ASKING FOR IT.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jun 30, 2026, 1:21 PM
@JASON S I stated in an above comment that Lionshead was sending it. Please make sure you are reading everything so double parts are not ordered.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
cody eagle
dealer or external • Jul 8, 2026, 3:08 PM
@Alix M @Jeremy G this is ready to summit
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jul 8, 2026, 3:44 PM
@JASON S Please upload the invoices for this. Thank you!
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jul 9, 2026, 5:16 PM
CLAIM129415 has been submitted for everything processed through Keystone.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jul 9, 2026, 5:17 PM
Waiting to hear from Beth on the part cost of the tire so we can claim the 30% markup.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jul 16, 2026, 9:03 AM
Part cost is $45.10 so markup we are able to charge is $13.53
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jul 16, 2026, 9:08 AM
Job E has been submitted for payment for $63.03 total (0.3 hour plus $13.53 markup)
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jul 17, 2026, 12:45 PM
@cody e @Jeremy G @JASON S Job B: please attach photos of the defective hinge. Please show any markings, stamps or stickers for identification, (part may need to be uninstalled) to send to our supplier. To verify defect vs damage. **WE HAVE UNTIL 7/24/26 to provide a response!!
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Jul 31, 2026, 9:56 AM
Moving back to claims submitted since there was no response.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Keystone/40932/40932.pdf
Alix Mongiat
processor • Aug 13, 2026, 9:57 AM
@cody e @Jeremy G This paid on check 1610718 for $170.33
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Aug 13, 2026, 9:58 AM
Hinges were denied due to no response in regard to the photos.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Aug 13, 2026, 10:02 AM
Check process for Job E takes about 4-5 weeks and Beth submitted it on 7/22/26. I will check in with her next week to see if she can get me an update.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Aug 28, 2026, 9:05 AM
Sent Beth an email to see if this was paid.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Alix Mongiat
processor • Aug 28, 2026, 3:28 PM
@cody e @Jeremy G Job E paid on check 55162 on 8/14/26. I have no further information as the check went directly to you. Thanks.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40932/40932.pdf
Processed summary
40932
LIN 1025 • Alix • keystone
Heat 43 • comments 31 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G Job E paid on check 55162 on 8/14/26. I have no further information as the check went directly to you. Thanks.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

40932
LIN 1025 • Alix • keystone
Heat 43 • comments 31 • blocker Ready to close
@cody e @Jeremy G Job E paid on check 55162 on 8/14/26. I have no further information as the check went directly to you. Thanks.
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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