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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
540 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. LIN 1025 · 81/100
Risk pressure 8 • 1 claims • 12 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40884 • LIN 1025.
Alix Mongiat
processor • Jun 26, 2026, 2:43 PM
@cody e @Jeremy G Please let us know why you need 1 hour to replace a knob, flat rate appears to be 0.5 hour only.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40884/40884.pdf
Alix Mongiat
processor • Jun 26, 2026, 2:47 PM
PREAUTH127924 is in draft status until we get a response on time being requested.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40884/40884.pdf
cody eagle
dealer or external • Jun 26, 2026, 3:03 PM
@Alix M @Jeremy G if thats all they pay thats fine
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40884/40884.pdf
Alix Mongiat
processor • Jun 26, 2026, 4:44 PM
PREAUTH127924 has been submitted for approval.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40884/40884.pdf
Alix Mongiat
processor • Jun 30, 2026, 8:49 AM
@cody e @Jeremy G @JASON S This was approved for 0.5 hour to replace knob.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40884/40884.pdf
Jeremy Galvin
dealer or external • Jul 23, 2026, 2:26 PM
@Alix M THIS IS CLOSED AND MOVED TO READY TO SUBMIT
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40884/40884.pdf
Alix Mongiat
processor • Jul 23, 2026, 2:54 PM
@Jeremy G Please move the entire WO folder to the correct folder in Ready to Submit and we will get this submitted for you. As of right now you have only moved the WO. Thank you.
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/40884.pdf
Alix Mongiat
processor • Jul 24, 2026, 1:44 PM
Whole folder still needs to be moved to the correct ready to submit folder and this moved as well. Thanks.
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/40884.pdf
Heidi Huntley
processor • Jul 28, 2026, 4:36 PM
Jeremy Galvin if you need assistance moving the items Alix has mentioned above please let me know.
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/40884.pdf
Alix Mongiat
processor • Jul 30, 2026, 1:14 PM
I moved the folder now. I did send them a step-by-step email last week on how to do it.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40884/40884.pdf
Alix Mongiat
processor • Jul 30, 2026, 1:16 PM
CLAIM134311 has been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40884/40884.pdf
Alix Mongiat
processor • Aug 13, 2026, 9:56 AM
@cody e @Jeremy G This paid on check 1610718 for $136.49
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40884/40884.pdf
Processed summary
40884
LIN 1025 • Alix • keystone
Heat 12 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G This paid on check 1610718 for $136.49
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. LIN 1025 · 81/100
Risk pressure 8 • 1 claims • 12 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

40884
LIN 1025 • Alix • keystone
Heat 12 • comments 12 • last actor processor
@cody e @Jeremy G This paid on check 1610718 for $136.49
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 40884 • LIN 1025 • heat 12
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