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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40640 • LIN 1025.
Stephanie Kendziorski
processor • Jun 18, 2026, 10:24 AM
Submitted PA J01575539
/home/openclaw/nas/Dropbox/LIN 1025/1- Pre-Authorizations Needed- iCS/Jayco/40640/40640.pdf
Stephanie Kendziorski
processor • Jun 18, 2026, 1:27 PM
@cody e @Jeremy G Job A - approved .5 Job B - approved .4 Job C - approved .5
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Jayco/40640/40640.pdf
cody eagle
dealer or external • Jun 18, 2026, 5:21 PM
@Jeremy G @Stephanie K this is ready to summit
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Jayco/40640/40640.pdf
cody eagle
dealer or external • Jun 22, 2026, 10:01 AM
@Alix M @Stephanie K @Jeremy G WE CAN REOPEN THE LINE IF THEY APPROVE REPLACING THE PART.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40640/40640 final.pdf
Alix Mongiat
processor • Jun 22, 2026, 10:08 AM
@cody e @Jeremy G @JASON S Job B was approved for 0.4 hour to replace cabinet door JAYCO P# 2072968 Do you want me to submit the other lines for payment?
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40640/40640 final.pdf
Alix Mongiat
processor • Jun 23, 2026, 9:52 AM
There are comments on the final RO as well. Job B was approved to replace the door with part number provided. I need to know if they want to me to submit other jobs for payment while they wait for the part for Job B to come in.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40640/40640.pdf
Alix Mongiat
processor • Jun 30, 2026, 9:11 AM
Never received a response. Moving back to PA approved.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40640/40640.pdf
Alix Mongiat
processor • Aug 5, 2026, 1:16 PM
@cody e @Jeremy G @JASON S Job B was approved to replace the door JAYCO P# 2072968 In case you didn't know exactly. Sorry about that.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Jayco/40640/40640.pdf
JASON SWENSON
dealer or external • Aug 5, 2026, 1:36 PM
THE DOOR IS NLA. I PUT THAT IN THE NOTE AWHILE BACK. ALL THE RO'S ARE CLOSED
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Jayco/40640/40640.pdf
Alix Mongiat
processor • Aug 14, 2026, 9:30 AM
There are no notes on this WO regarding that. Are we removing that line from the WO? I can remove that line if so.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Jayco/40640/40640.pdf
Alix Mongiat
processor • Aug 14, 2026, 9:40 AM
Jobs A and C have been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/Jayco/40640/40640.pdf
Alix Mongiat
processor • Aug 28, 2026, 9:00 AM
@cody e @Jeremy G This claim paid on 8/24/26 on check 00134321 Job A: Labor $82.50 Job C: Labor $82.50 Parts $3.90
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Jayco/40640/40640.pdf
Processed summary
40640
LIN 1025 • Alix • jayco
Heat 12 • comments 12 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G This claim paid on 8/24/26 on check 00134321 Job A: Labor $82.50 Job C: Labor $82.50 Parts $3.90
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

40640
LIN 1025 • Alix • jayco
Heat 12 • comments 12 • blocker Ready to close
@cody e @Jeremy G This claim paid on 8/24/26 on check 00134321 Job A: Labor $82.50 Job C: Labor $82.50 Parts $3.90
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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