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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
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Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
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Dealer responded, but processor-side next move is still open.
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Commercially done claims that should get cleared out.
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims that already look commercially done and should be cleared off the board.
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
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Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40634 • LIN 1025.
Stephanie Kendziorski
processor • Jun 18, 2026, 2:16 PM
@cody e @Jeremy G @Alix M Do you have pictures for jobs A, C, E, F, I, J? The videos that you have for the doors are both assigned to job G. Is one of them for job H? If not, can you take pictures/video for line H? @Heidi H
/home/openclaw/nas/Dropbox/LIN 1025/1- Pre-Authorizations Needed- iCS/Forest River/40634/40634.pdf
cody eagle
dealer or external • Jun 22, 2026, 7:43 AM
its the same thing
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jun 22, 2026, 7:57 AM
Please update WO to reflect that. Still need photos of the other jobs. Thank you!
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
cody eagle
dealer or external • Jun 22, 2026, 7:58 AM
@Alix M @Jeremy G THEY ARE ON THE RO
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jun 22, 2026, 8:43 AM
@cody e @Jeremy G Anything added after initial pull from Tekion should be added by you. I will pull the photos this time, but you need to do it in the future. Thanks. This was agreed upon when we were there.
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jun 22, 2026, 8:47 AM
@cody e @Jeremy G It looks like they don't pull all the photos when we click download all. Sorry for the confusion. @Heidi H Want to take a jab at this and see if you can figure out why? Not sure if it's the format of the photo or what would cause it to not download all photos.
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Heidi Huntley
processor • Jun 22, 2026, 8:48 AM
I will take a look.
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jun 22, 2026, 9:12 AM
PA 2717186 has been submitted for approval. (Jobs G and H are the same and Jobs I and J are the same)
/home/openclaw/nas/Dropbox/LIN 1025/1- Pre-Authorizations Needed- iCS/Forest River/40634/40634.pdf
Heidi Huntley
processor • Jun 22, 2026, 11:21 AM
Hi everyone, I have reviewed. What appears to have happened is that several pictures in Tekion are labeled image.jpg. When we download the file of media from Tekion then upload them into Dropbox, Dropbox doesn't upload duplicate named files. Only one of the files labeled image.jpg was uploaded. @cody e @Jeremy G please remind your team to call all warranty pictures something different to avoid this in the future. Thank you!
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jun 22, 2026, 11:36 AM
@cody e @Jeremy G Job A: approved for 0.05 hour (requested 0.2 hour) The time requested is excessive for this repair, time adjusted. NVCB .05 to replace the missing sewer cap. Job B: approved for 0.5 hour (requested 1 hour) The time requested is excessive for this repair, time adjusted. We give a a maximum of .50 to spot seal the entire roof membrane. NVCB .50 to use sealant to fill in and cover the seal voids on the entire roof membrane. Job C: approved for 0.05 hour (requested 0.3 hour) The time requested is excessive for this repair, time adjusted. NVCB .05 to use paint to fill in and cover the scratch. Job D: approved for 0.05 hour (requested 0.3 hour) The time requested is excessive for this repair, time adjusted. NVCB .05 to use paint to fill in and cover the scratch. Repair only close code per dealer’s description of this repair. Job E: approved for 0.2 hour (requested 0.3 hour) The time requested is excessive for this repair, time adjusted. NVCB .20 to use seam tape to cover the crack in the wall panel. Job F: approved for 0.05 hour (requested 0.3 hour) The time requested is excessive for this repair, time adjusted. NVCB .05 to secure the snap in ceiling trim. Job G: approved for 0.8 hour (requested 1 hour) The time requested is excessive for this repair, time adjusted. NVCB .80 to properly align the hinged passage door. Job I: approved for 0.3 hour (requested 0.5 hour) The time requested is excessive for this repair, time adjusted. NVCB .30 to adjust the range.
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jun 25, 2026, 1:29 PM
@JASON S Please upload invoices if you have them. Thank you!
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jun 29, 2026, 12:09 PM
Following up on these invoices. Thank you!
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
JASON SWENSON
dealer or external • Jun 29, 2026, 12:12 PM
I WAS OFF FRI AND SAT. CAME IN TO ALOT!!
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jun 29, 2026, 12:27 PM
@JASON S Was just following up because you handled others so just wanted to make sure this wasn't missed. That's all. Thanks.
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jul 2, 2026, 9:21 AM
This is still needing invoices.
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
JASON SWENSON
dealer or external • Jul 2, 2026, 9:46 AM
@Alix M I DID UPLOAD THESE. BUT I DID AGAIN.
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jul 2, 2026, 10:16 AM
Thank you. Part price for Job B can only be $8.83 based on the invoice provided.
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jul 2, 2026, 10:20 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Alix Mongiat
processor • Jul 10, 2026, 9:14 AM
@cody e @Jeremy G @BONNIE S This paid on check 3189929 for $343.13 total Job A: Labor - $8.25 Parts $3.85 (part reduced to FR pricing) Job B: Labor - $82.50 Parts $6.79 Need to email FR as they took off the markup. Job C: Labor - $8.25 Parts $0.42 Job D: Labor - $8.25 Parts $0.42 Job E: Labor - $33 Parts $1.65 Job F: Labor - $8.25 Job G/H: Labor - $132 Job I/J: Labor - $49.50
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Forest River/40634/40634.pdf
Processed summary
40634
LIN 1025 • Alix • forest-river
Heat 23 • comments 19 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 3189929 for $343.13 total Job A: Labor - $8.25 Parts $3.85 (part reduced to FR pricing) Job B: Labor - $82.50 Parts $6.79 Need to email FR as they took off the markup. Job
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
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Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

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Escalation risk

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Waiting on dealer

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Waiting on OEM

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Waiting on processor

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Ready to close

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Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
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