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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
1
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
1
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. LIN 1025 · 72/100
Risk pressure 9 • 1 claims • 35 comments
Closeout 100 • dealer response 35 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 100 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,267
Claim threads with processed comment intelligence attached.
Active last 7d
124
Claims with recent comment activity worth operator attention.
Escalation risk
26
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
1,981
Claims carrying approval-related conversation signals.
Denial / labor threads
1,480
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40555 • LIN 1025.
cody eagle
dealer or external • May 5, 2026, 10:06 AM
@Alix M @Jeremy G we did not have a tech look at this he came in without a appointment and just wanted to get certain parts coming in witch i believe most will be denied
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/1- Pre-Authorizations Needed- iCS/Jayco/40555/1777989827318_40555_INVOICE_ACCOUNTING_1_original.pdf
Alix Mongiat
processor • May 5, 2026, 10:20 AM
@cody e Can you provide the corrections? I know most of these will be denied if not all, but we still need the full work orders unfortunately.
/home/openclaw/nas/Dropbox/LIN 1025/1- Pre-Authorizations Needed- iCS/Jayco/40555/40555.pdf
cody eagle
dealer or external • May 5, 2026, 11:35 AM
@Alix M @Jeremy G i uploaded a new ro with the three c as far as i can get like i said on the phone some of these complaints i could not look at as he did not have a appointment.
/home/openclaw/nas/Dropbox/LIN 1025/1- Pre-Authorizations Needed- iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • May 5, 2026, 11:55 AM
@cody e I am submitting PA J01550765-001 through -006 for Jobs A through E and Job K . Since those are the only ones that we have all the information on, we will start with that. If the customer wants the rest processed through warranty once we get responses on these, he will need to bring the unit back in to get the rest looked at completed. But this is a start.
/home/openclaw/nas/Dropbox/LIN 1025/1- Pre-Authorizations Needed- iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • May 5, 2026, 2:59 PM
@cody e @Jeremy G @JASON S Job A: approved for 2 hours to replace countertop Job B: approved for 1.8 hours to repair Job C: approved for 0.8 hour to replace both doors Job D: approved for 0.8 hour to replace door Job E: **please attached a clear photo of the law tag on the recliner Job K: approved for 0.5 hour to replace tabletop. Remember we will need complete 3 C's and photos of all other jobs when the customer brings the unit back in.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • May 6, 2026, 8:22 AM
Uploaded recliner tag to PA
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • May 7, 2026, 10:24 AM
@cody e @Jeremy G @JASON S Job E: approved for 1 hour to replace theater seating pt# 2041028
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Jayco/40555/40555.pdf
JASON SWENSON
dealer or external • May 7, 2026, 12:02 PM
I ORDERED THAT PART NUMBER, JAYCO EMAILED AND TOLD ME NLA. AND ALSO NLA IS THE TABLE TOP. ALL OTHER PARTS ARE ORDERED.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • May 7, 2026, 12:29 PM
I have reached out to Jayco for you. I will let you know when I hear back.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • May 8, 2026, 10:28 AM
@JASON S Jayco is saying that part number for the theater seating doesn't show NLA. As for the others, they asked if they provided any replacement part numbers for you.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Jayco/40555/40555.pdf
JASON SWENSON
dealer or external • May 8, 2026, 10:43 AM
NOT YET. I EMAILED ABOUT THE TABLE TOP
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Jayco/40555/40555.pdf
JASON SWENSON
dealer or external • May 8, 2026, 11:29 AM
JAYCO FIXED THE ISSUE. ALL ORDERED.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • May 27, 2026, 8:48 AM
Jason sent an email asking how to dispose of the sofa. Jayco stated "This sofa is a photo part return only. The sofa can be disposed of once work is completed." I will need photos of the sofa removed from the unit prior to submitting this for payment.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Jayco/40555/40555.pdf
cody eagle
dealer or external • Jun 11, 2026, 11:15 AM
this ro has been completed and moved to ready to summit
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 11, 2026, 11:22 AM
@JASON S Please upload the invoices. Thank you!!
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 11, 2026, 1:18 PM
@cody e @Jeremy G I never entered a PA for Jobs F, G, H or I since the complete 3 C's were never provided to me until I just printed off the final RO. I will enter those PA's now, but ideally, we want these before you do the work.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 11, 2026, 1:49 PM
I have created PA J01571840-001 through -005 for jobs F-J
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 11, 2026, 1:55 PM
I have submitted J01550765-001 through -006 for payment. *Moving to PA pending for the other lines to be approved.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 12, 2026, 11:06 AM
@cody e @Jeremy G Jayco needs photos for Job G.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 12, 2026, 11:08 AM
Job F: Approved for 0.2 hour Job G: need photos Job H: Approved for 3.5 hours to replace control board Job I: Approved for 3 hours Job J: Approved for 1.3 hours to repair black tank sensor
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 12, 2026, 11:24 AM
All jobs have been submitted for payment aside from G which needs photos for Jayco to approve.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Jayco/40555/40555.pdf
Jeremy Galvin
dealer or external • Jun 12, 2026, 12:57 PM
@Alix M @cody e I dont understand what photo they want, Just a hose not hooked to it . Makes no sense
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 12, 2026, 1:27 PM
@Jeremy G @cody e They just asked for a photo of the concern, if that was the concern, then yes. The tech should be taking photos for every job because manufacturers do come back and ask for them.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 12, 2026, 1:52 PM
@Jeremy G @cody e From Jayco: Job K- Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom of the table. thank you
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 16, 2026, 11:45 AM
@Jeremy G @cody e From Jayco: Job G: we need a photo of the sprayer you want to replace
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 23, 2026, 9:51 AM
@Jeremy G @cody e @JASON S Following up on this. We need: Job G: need photos we need a photo of the sprayer you want to replace Job K- Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom of the table. thank you
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40555/40555.pdf
cody eagle
dealer or external • Jun 23, 2026, 10:16 AM
@Alix M @Jeremy G this is already been completed do you need the new table or old?
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 23, 2026, 10:37 AM
@cody e The old table.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 23, 2026, 11:16 AM
Added photos for job G
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 23, 2026, 11:19 AM
@JASON S @BONNIE S Job H has a part return. I am adding the label to the folder. Please provide tracking once it is sent back.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 23, 2026, 11:20 AM
It is not letting me print, seems to be an error in Jayco. I will upload as soon as I can.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 24, 2026, 9:54 AM
Job G approved for 0.3 hour - submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40555/40555.pdf
Jeremy Galvin
dealer or external • Jun 24, 2026, 10:48 AM
@Alix M @cody e 40555 IS CLOSE AND MOVED TO READY TO SUBMIT
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 25, 2026, 10:07 AM
Just a reminder that I still need a photo of the old table.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40555/40555.pdf
Alix Mongiat
processor • Jun 30, 2026, 9:10 AM
@cody e @Jeremy G @JASON S Do you have a photo of the warped table removed? Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom of the table. thank you
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Jayco/40555/40555.pdf
Processed summary
40555
LIN 1025 • Alix • jayco
Heat 55 • comments 35 • follow-ups 1 • blocker Waiting on dealer
Last author processor • Alix Mongiat
@cody e @Jeremy G @JASON S Do you have a photo of the warped table removed? Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. LIN 1025 · 72/100
Risk pressure 9 • 1 claims • 35 comments
Closeout 100 • dealer response 35 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 100 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
1
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

40555
LIN 1025 • Alix • jayco
Heat 55 • comments 35 • blocker Waiting on dealer
@cody e @Jeremy G @JASON S Do you have a photo of the warped table removed? Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

40555
LIN 1025 • Alix • jayco
Heat 55 • comments 35 • last actor processor
@cody e @Jeremy G @JASON S Do you have a photo of the warped table removed? Please attach a photo of the complete bottom of the table, including a clear, close up photo of the mfg label or any mfg numbers on the bottom
Open claim

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 1 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 0
Hottest claim: 40555 • LIN 1025 • heat 55
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