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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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536 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
1
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. LIN 1025 · 76/100
Risk pressure 12 • 1 claims • 20 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40543 • LIN 1025.
Alix Mongiat
processor • May 12, 2026, 9:30 AM
@cody e @Jeremy G Job O: I cannot enter this without a correction. This will need to be added later on when we get all this information. Job P: Am I just requesting 2 new fender skirts? Job R: Do you know what caused the cracks?
/home/openclaw/nas/Dropbox/LIN 1025/1- Pre-Authorizations Needed- iCS/Keystone/40543/40543.pdf
Alix Mongiat
processor • May 12, 2026, 9:30 AM
PREAUTH108670 is in draft status. Need responses to above questions.
/home/openclaw/nas/Dropbox/LIN 1025/1- Pre-Authorizations Needed- iCS/Keystone/40543/40543.pdf
Alix Mongiat
processor • May 29, 2026, 9:06 AM
@cody e @Jeremy G @Michael B Following up on this.
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40543/40543.pdf
Jeremy Galvin
dealer or external • May 29, 2026, 9:39 AM
Line P, Requesting 4 hours to replace sheet metal and fender skirts @Alix M @cody e
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40543/40543.pdf
Jeremy Galvin
dealer or external • May 29, 2026, 9:40 AM
Line R, Do not know the ca @Alix M @cody e use other than its a defect of material. Requesting 3 hours to replace fridge
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40543/40543.pdf
Jeremy Galvin
dealer or external • May 29, 2026, 9:41 AM
Line O , We will tear underbelly down and diagnose what the correction is @Alix M @cody e
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40543/40543.pdf
Alix Mongiat
processor • May 29, 2026, 10:41 AM
PREAUTH108670 has been submitted for approval (except Job O)
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40543/40543.pdf
Alix Mongiat
processor • Jun 2, 2026, 11:17 AM
@cody e @Jeremy G FROM KEYSTONE: please attach picture of law tag from chair - the refer is from damage and would not be covered
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
Alix Mongiat
processor • Jun 3, 2026, 8:35 AM
Added photo that Cody emailed. Thanks.
/home/openclaw/nas/Dropbox/LIN 1025/3-Pre-Authorizations Information Needed-iCS-LIN/Keystone/40543/40543.pdf
Alix Mongiat
processor • Jun 9, 2026, 9:27 AM
This is still pending approval but I have emailed Keystone as I see some of the items have time significantly cut. I have asked them to review this asap and approve accordingly.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
Alix Mongiat
processor • Jun 9, 2026, 3:24 PM
@cody e @Jeremy G @JASON S Job A and B: approved for 0.2 hour to replace 2 blinds (flat rate) Job C: approved for 0.2 hour to reseal windows Job D: denied - excluded from limited warranty: adjustments to all doors, drawers, locks, latches, awnings, and window treatments beyond 90 days after retail sale. Job E: approved for 0.1 hour Job F: denied - excluded from limited warranty Job G: approved for 0.1 hour Job H: approved for 0.3 hour flat rate Job I: approved for 0.2 hour flat rate Job K: approved for 1 hour to replace mechanism and handle for recliner Job L: approved for 0.1 hour flat rate Job M: approved for 2 hours to replace center support board per flat rate Job N: approved for 1 hour per flat rate Job P: approved for 1 hour to re-install screws using backers on both fenderskirts Job Q: approved for 0.3 hour to replace valance per flat rate Job R and S: denied - damage Job T: approved for 0.2 hour flat rate to replace handle Job U: denied - no manufacturing defect Job V: approved for 0.1 hour per flat rate to resecure Job W: denied - no manufacturing defect. Job X: denied - no manufacturing defect. I have gone back on a couple of these as they approved flat rates for 1 item when 2 were being replaced. I will let you know their response when I get that back.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
JASON SWENSON
dealer or external • Jun 9, 2026, 3:52 PM
SO AM I ORDERING 2 BLINDS? IM BUSY AND NEED TO KNOW. ILL CHECK BACK LATER.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
JASON SWENSON
dealer or external • Jun 9, 2026, 4:45 PM
I ORDERED 2 BLINDS.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
JASON SWENSON
dealer or external • Jun 9, 2026, 5:08 PM
I EMAILED ABOUT THE OTHER PARTS. THERE IS 99 PHOTOS SO IM TRYING TO FIGURE THIS OUT.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
Alix Mongiat
processor • Jun 10, 2026, 12:23 PM
@JASON S I did comment on the approvals that it was approved for the 2 blinds mentioned in A and B.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
Alix Mongiat
processor • Jun 10, 2026, 12:24 PM
If that is what you are referring to. I did comment on everything there that was approved for replacement.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
Alix Mongiat
processor • Jun 10, 2026, 12:29 PM
PREAUTH120924 has been submitted for approval for the 2 hours that Jeremy emailed on for Job O.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
Alix Mongiat
processor • Jun 11, 2026, 8:27 AM
Job A/B has been approved for 0.4 hour total. Job I has been approved for 0.4 hour
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
Alix Mongiat
processor • Jun 16, 2026, 3:23 PM
Followed up with Keystone on this as it is still pending approval.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
Stephanie Kendziorski
processor • Jun 17, 2026, 12:46 PM
Job O is now approved for 2.0 hours. Copy of approval included.
/home/openclaw/nas/Dropbox/LIN 1025/2-Pre-Authorizations Pending-iCS/Keystone/40543/40543.pdf
Processed summary
40543
LIN 1025 • Alix • keystone
Heat 25 • comments 20 • follow-ups 0 • blocker Waiting on OEM
Last author processor • Stephanie Kendziorski
Job O is now approved for 2.0 hours. Copy of approval included.
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. LIN 1025 · 76/100
Risk pressure 12 • 1 claims • 20 comments
Closeout 100 • dealer response 100 • OEM friction 35 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 100 • escalation 100
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
1
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

40543
LIN 1025 • Alix • keystone
Heat 25 • last author processor • blocker Waiting on OEM
Job O is now approved for 2.0 hours. Copy of approval included.
Open claim

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

40543
LIN 1025 • Alix • keystone
Heat 25 • comments 20 • last actor processor
Job O is now approved for 2.0 hours. Copy of approval included.
Open claim

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 1 • processor-blocked 0 • ready-to-close 0
Hottest claim: 40543 • LIN 1025 • heat 25
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