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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40320 • LIN 1025.
Alix Mongiat
processor • Apr 1, 2026, 11:58 AM
PA 2627565 has been submitted for approval.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/40320/40320.pdf
Alix Mongiat
processor • Apr 3, 2026, 4:30 PM
@cody e @Jeremy G Please review the below and let me know if you accept the denials - Job E is a question we need an answer to. Job C: Denied, this unit was built to specs. We do not warranty or cover the addition of after market products. Denied, Forest River respectfully denies warranty and goodwill participation in this repair to this unit. Job D: Denied, there was no issue found, there is no warranty issue. Denied, Forest River respectfully denies warranty and goodwill participation in this repair to this unit. Job E: Was there an issue found?  Job F: Denied, you received this unit on 9/30/2025, you have 72 hours to report missing and damaged items. Too much time has passed for this to be a manufactures issue. Denied, Forest River respectfully denies warranty and goodwill participation in this repair to this unit.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/40320/40320.pdf
Alix Mongiat
processor • Apr 8, 2026, 8:17 AM
@cody e @Jeremy G Following up on this. Thank you!
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/40320/40320.pdf
cody eagle
dealer or external • Apr 8, 2026, 10:03 AM
@Alix M @Jeremy G first sentence one the tech story says he looked at the bedroom tv cable wasn’t screwed in to tv
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/40320/40320.pdf
Alix Mongiat
processor • Apr 8, 2026, 11:21 AM
@cody e @Jeremy G I will go back and reiterate that as that is included on the claim currently, but if that is all that was done/found, they won't approve 1.3 hours.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/40320/40320.pdf
Alix Mongiat
processor • Apr 8, 2026, 11:22 AM
@cody e @Jeremy G Do you accept the denials?
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/40320/40320.pdf
cody eagle
dealer or external • Apr 8, 2026, 11:38 AM
@Alix M @Jeremy G yes
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/40320/40320.pdf
Alix Mongiat
processor • Apr 8, 2026, 1:02 PM
@cody e @Jeremy G Job A: approved for 0.8 hour Job B: approved for 0.3 hour (requested 0.5 hour) The time requested is excessive for this repair, time adjusted. NVCB .30 to tighten the water line connection due to it leaking. Per dealers description of this repair.  Job C: denied Job D: Denied Job E: approved for 0.3 hour (requested 1.3 hour) Job F: Denied
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/40320/40320.pdf
Alix Mongiat
processor • Aug 5, 2026, 1:08 PM
@cody e @Jeremy G This has been approved since April, is this work completed?
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Forest River/40320/40320.pdf
cody eagle
dealer or external • Aug 5, 2026, 1:33 PM
@Alix M @Jeremy G yes completed
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Forest River/40320/40320.pdf
Alix Mongiat
processor • Aug 5, 2026, 3:41 PM
Sorry- I didn't even need it because that line was denied. I'm blind today.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/40320/40320.pdf
Alix Mongiat
processor • Aug 5, 2026, 3:42 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/40320/40320.pdf
Alix Mongiat
processor • Aug 13, 2026, 9:51 AM
@cody e @Jeremy G This paid on check 3209617 for $217.50
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Forest River/40320/40320.pdf
Processed summary
40320
LIN 1025 • Alix • forest-river
Heat 16 • comments 14 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G This paid on check 3209617 for $217.50
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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