iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
540 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40250 • LIN 1025.
cody eagle
dealer or external • Mar 11, 2026, 10:01 AM
@Alix M @Jeremy G this ro is ready to summit please look at tekion for pics
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/Claim Sheet - Freight.pdf
Alix Mongiat
processor • Mar 11, 2026, 2:03 PM
@cody e @Jeremy G Please provide requested labor times. Also confirming that the diagnostic time is the "actual hours" listed on this. Thanks.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
cody eagle
dealer or external • Mar 11, 2026, 3:21 PM
line b d and f are complete line a needs 1 additional hour line c .3 line e 1 hr line g .5
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Mar 12, 2026, 11:39 AM
PA 2607369 has been submitted for approval.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Mar 12, 2026, 1:02 PM
@cody e @Jeremy G From Forest River: Job E - Why can this not be repaired?
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
cody eagle
dealer or external • Mar 12, 2026, 1:46 PM
because it is paper glues to a board and the paper is ripped.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Mar 12, 2026, 2:17 PM
Added notes. Thank you.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Mar 12, 2026, 3:50 PM
@cody e @Jeremy G Job A- approved for 0.1 hour *The time requested is excessive for this repair, time adjusted. NVCB .10 to use darco tape to cover. Repair only close code per dealer’s description of this repair. Job B-approved for 0.3 hour Job C- approved for 0.01 hour *The time requested is excessive for this repair, time adjusted. NVCB .01 to replace the missing wand. Per dealers description of this repair. Job D- approved for 0.1 hour * The time requested is excessive for this repair, time adjusted. NVCB .10 to tighten the string tensioners on the blind due to it being loose. Per dealers description of this repair. Job E- approved for 1 hour to R&R the top slide out fascia due to it peeling. Job F- approved for 0.1 hour *The time requested is excessive for this repair, time adjusted. NVCB .10 to remove the debrias from the shower head. Repair only close code per dealer’s description of this repair. Job G- approved for 0.5 hour *The time requested is excessive for this repair, time adjusted. NVCB .50 to R&R the shore cord recept due to it being cracked. Per dealers description of this repair.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Mar 12, 2026, 3:51 PM
@Chris B This is a Forest River one you will want to review. If you have questions, call me. They reduced most of the lines stating excessive time requested, while some are justified, others are not. Job F for example, diagnostics took longer than what they approved. They are only accounting for labor to do the repair.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Mar 12, 2026, 3:52 PM
@JASON S If you need to order parts- please review approvals above as some job repairs were changed by the manufacturer.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
JASON SWENSON
dealer or external • Mar 12, 2026, 4:06 PM
WHERE ARE THE APPOVALS?
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Mar 12, 2026, 4:09 PM
@JASON S If you scroll up, I have them listed in this comment section. Each job is listed and what was approved. I will email you the screenshot so you know what to look for.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
cody eagle
dealer or external • Apr 1, 2026, 4:46 PM
@Alix M ready to summit
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 2, 2026, 4:50 PM
@cody e Please remember to move these to Folder 6 - Ready to Submit. @JASON S Please upload the invoices when you get a chance. Thanks!
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 7, 2026, 8:09 AM
@JASON S We are just waiting on the invoices for this. Thank you!
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 7, 2026, 10:10 AM
@JASON S Thank you for this. When uploading invoices, please make sure you do not override the work orders. It looked like you named it the same thing that the WO was named, and it replaced it. If you get a pop up asking if you want to override a file, click no. We fixed it, so you don't have to worry about it though. Thanks!!
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250 invoice.pdf
JASON SWENSON
dealer or external • Apr 7, 2026, 10:14 AM
I JUST NAMED THE DOWNLOAD SO I COULD FIND IT. AND I GOTCHA
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250 invoice.pdf
Alix Mongiat
processor • Apr 7, 2026, 10:16 AM
@JASON S I need an invoice for the part on Job E. It is over the 5% shop supplies price. Thanks!!
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 7, 2026, 10:16 AM
I get it, I do the same. Thanks!
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250 invoice.pdf
Alix Mongiat
processor • Apr 8, 2026, 4:23 PM
Following up on this. Otherwise, I can request only $8.25 for this part.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
JASON SWENSON
dealer or external • Apr 8, 2026, 5:20 PM
WHAT PART IS IT? I CANT SEE IT.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 9, 2026, 7:18 AM
SLIDEOUT FASCIA it states user part with the forest river part number but it’s more than the 5% allotment for shop supplies. Thank you!
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
JASON SWENSON
dealer or external • Apr 9, 2026, 9:02 AM
I UPLOADED THE INVOICE. IM NOT SURE WHAT YOU NEED? THE PART IS ON THE RO.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 9, 2026, 9:16 AM
@JASON S I have the invoice for the other parts, but not the slideout fascia. Unless that is named something else on the invoice, let me know. But I can only claim 5% of the approved labor for that line if we do not have an invoice which is $8.25. Just let me know how to proceed.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
JASON SWENSON
dealer or external • Apr 9, 2026, 9:25 AM
ITS F100766940 MMSTILE ETC ETC COST $17.34
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 9, 2026, 9:41 AM
Thank you. The name threw me off then. I appreciate your help.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 9, 2026, 9:43 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 16, 2026, 11:18 AM
@BONNIE S @cody e This paid on check 3141288 for $855.58 total. Job A: Labor $16.50 Part $115.22 (includes freight) Job B: Labor $49.50 Part $2.48 (shop supplies) Job C: Labor $1.65 Part ($114.17 (includes freight) Job D: Labor $16.50 Job E: Labor $165 Part $136.38 (includes freight) Job F: Labor $16.50 Job G: Labor $82.50 Part $139.18 (includes freight)
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 16, 2026, 12:02 PM
Moving back to Claims Submitted- Cody showed me that I missed $113.84 in freight. Emailed FR to get this paid.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 16, 2026, 12:21 PM
Submitted 2644332 for $113.84 freight.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 16, 2026, 5:23 PM
Forest River approved this for payment.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Alix Mongiat
processor • Apr 22, 2026, 9:13 AM
@cody e @BONNIE S 2644332 with the missing freight paid on check 3145072 for $113.84
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40250/40250.pdf
Processed summary
40250
LIN 1025 • Alix • forest-river
Heat 36 • comments 32 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @BONNIE S 2644332 with the missing freight paid on check 3145072 for $113.84
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops