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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
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OEM blocked
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Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
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Dealer responded, but processor-side next move is still open.
Ready to close
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Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
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Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
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Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
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Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40247 • LIN 1025.
cody eagle
dealer or external • Mar 11, 2026, 10:10 AM
@Alix M @Jeremy G this is ready for summit please refer to tekion for pics
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/Claim Sheet.pdf
Alix Mongiat
processor • Mar 11, 2026, 10:31 AM
@cody e These need to be uploaded into the corresponding folders. Right now you are uploading to the main Link RV folder. If they need a PA, they should be put in the corresponding manufacturer folder in PA Needed. Thanks.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/Claim Sheet.pdf
Alix Mongiat
processor • Mar 11, 2026, 2:02 PM
@cody e @Jeremy G Please provide requested labor times. Also confirming that the diagnostic time is the "actual hours" listed on this. Thanks.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
cody eagle
dealer or external • Mar 11, 2026, 3:19 PM
all are marked completed except line f 3 hours additional for fabric replacement
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Mar 12, 2026, 11:25 AM
PA 2607248 has been submitted for approval.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Mar 13, 2026, 8:40 AM
@cody e @Jeremy G From FR: Job F: Can you please provide the following:  photo of staking screws on each side of fabric (coach side) measurement from polycord at rail to polycord at tube - both sides
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
cody eagle
dealer or external • Mar 17, 2026, 4:23 PM
@Alix M @Jeremy G @Michael B the pics and story had been updated on tekion and i uploaded on drop box
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Mar 17, 2026, 6:34 PM
Please don't forget to move folders correctly. I will move this to Folder 4 - Information corrected this time.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Mar 17, 2026, 6:39 PM
@cody e @Jeremy G Please upload the additional photos that you state were taken. Thank you. I added notes, but they require these photos.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
cody eagle
dealer or external • Mar 18, 2026, 8:00 AM
the photos are on tekion that you need
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Mar 18, 2026, 2:51 PM
@cody e @Jeremy G We are only grabbing photos on initial submission, any additional photos that are needed/requested by manufacturer are to be uploaded by the dealership. Thank you. @Heidi H
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
cody eagle
dealer or external • Mar 19, 2026, 9:39 AM
@Michael B
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Mar 20, 2026, 7:53 AM
Following up on these photos. Thank you.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
cody eagle
dealer or external • Mar 20, 2026, 11:22 AM
there are 34 pictures on line F and a detailed story on the RO IN TEKION please feel free to pick what pictures you need out of the 34 pictures to summit.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
cody eagle
dealer or external • Mar 24, 2026, 11:22 AM
@Alix M pics uplaoded
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Mar 24, 2026, 11:48 AM
Added photos and resubmitted for approval.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Mar 25, 2026, 10:20 AM
@cody e @Jeremy G @JASON S Job A: approved for 0.15 hour Job B: approved for 0.3 hour (requested 0.4 hour) Job C: approved for 0.5 hour Job D: approved for 0.6 hour Job E: approved for 0.4 hour (requested 0.8 hour) Job F: approved for 1.5 hour (requested 4 hours) *Vendor denied this stating that missing the staking screws would cause this. The time requested is excessive for this repair, time adjusted. NVCB 1.50 to R&R the awning fabric only due to the awning fabric not being secured from factory causing it to warp. Per dealers description of this repair.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Mar 25, 2026, 10:22 AM
@cody e @Jeremy G @JASON S Job A: approved for 0.15 hour Job B: approved for 0.3 hour (requested 0.4 hour) The time requested is excessive for this repair, time adjusted. NVCB .30 to remove the black mark from the roof vent. Job C: approved for 0.5 hour Job D: approved for 0.6 hour R&R the cracked cleet Job E: approved for 0.4 hour (requested 0.8 hour) The time requested is excessive for this repair, time adjusted. NVCB .40 to adjust 2 sets of drawer guides Job F: approved for 1.5 hour (requested 4 hours) *Vendor denied this stating that missing the staking screws would cause this. The time requested is excessive for this repair, time adjusted. NVCB 1.50 to R&R the awning fabric only due to the awning fabric not being secured from factory causing it to warp. Per dealers description of this repair.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
cody eagle
dealer or external • Apr 13, 2026, 1:50 PM
@Alix M @Jeremy G this has been completed i moved to ready to summit
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Apr 13, 2026, 2:20 PM
@JASON S Please upload the invoice for the awning fabric when you get a chance. I do not have access to pull it in forest river. Thanks!
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
JASON SWENSON
dealer or external • Apr 13, 2026, 2:23 PM
Yes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Apr 14, 2026, 8:18 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Alix Mongiat
processor • Apr 22, 2026, 9:12 AM
@cody e @BONNIE S This paid on check 3145072 Job A: Labor - $24.75, Parts - $1.24 Job B: Labor - $49.50, Parts $2.48 Job C: Labor - $82.50, Parts $4.13 Job D: Labor - $99.00, Parts $4.95 Job E: Labor - $66.00 Job F: Labor - $247.50, Parts $395.10 (includes $28.94 freight)
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
cody eagle
dealer or external • Apr 22, 2026, 9:29 AM
@Alix M @Jeremy G looks good
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40247/40247.pdf
Processed summary
40247
LIN 1025 • Alix • forest-river
Heat 32 • comments 24 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • cody eagle
@Alix M @Jeremy G looks good
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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