iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. LIN 1025 · 71/100
Risk pressure 8 • 1 claims • 30 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40236 • LIN 1025.
cody eagle
dealer or external • Mar 11, 2026, 9:45 AM
@Alix M @Jeremy G this ro is ready to summit please refer to tekion for pics
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/Claim Sheet.pdf
Alix Mongiat
processor • Mar 11, 2026, 10:15 AM
@cody e @Jeremy G Please review the photos in Tekion. There are some that don't make sense and duplicate photos on different lines. Let me know when this is done and photos are corrected.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/Claim Sheet.pdf
cody eagle
dealer or external • Mar 11, 2026, 10:36 AM
@Alix M @Jeremy G there was only a couple pics that were duplicated on the wrong line looks good now
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
Alix Mongiat
processor • Mar 11, 2026, 10:43 AM
Thank you!! I appreciate you clearing that up.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
Alix Mongiat
processor • Mar 11, 2026, 2:03 PM
@cody e @Jeremy G Please provide requested labor times. Also confirming that the diagnostic time is the "actual hours" listed on this. Thanks.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
Alix Mongiat
processor • Mar 12, 2026, 11:41 AM
Following up on this one. Thank you!
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
cody eagle
dealer or external • Mar 12, 2026, 2:11 PM
i uploaded a new wo with times on there thanks
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
Alix Mongiat
processor • Mar 12, 2026, 2:56 PM
@cody e @Jeremy G Job N: can you clarify what I should be requesting as the complaint states "recommend replacement" but the correction states "recommend body shop"?
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
Alix Mongiat
processor • Mar 12, 2026, 3:13 PM
Preauth83872 is in draft status until we get clarification on Job N.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
Alix Mongiat
processor • Mar 20, 2026, 7:52 AM
Following up on this. Thanks.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
cody eagle
dealer or external • Mar 20, 2026, 11:15 AM
@Alix M @JASON S @Jeremy G this needs a decal price and 100 sublet for the body shop for buffing the scratch out of the paint .5 hours to replace the decal
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
Alix Mongiat
processor • Mar 20, 2026, 11:39 AM
PREAUTH83872 has been submitted for approval.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
Alix Mongiat
processor • Mar 23, 2026, 5:39 PM
@cody e @Jeremy G @JASON S Job A: approved for 0.5 hour (requested 1 hour) Job B: approved for 0.8 hour Job C: approved for 0.3 hour (requested 0.6 hour) Job D: approved for 0.3 hour Job E: approved for 0.2 hour (requested 0.3 hour) Job F: approved for 0.2 hour (requested 0.3 hour) Job G: approved for 0.2 hour (requested 0.3 hour) Job H: approved for 0.2 hour (requested 0.3 hour) Job I: approved for 0.1 hour (requested 0.3 hour) Job J: approved for 0.2 hour Job K: approved for 0.2 hour Job L: approved for 0.2 hour Job M: approved for 0.5 hour Job N: approved for 1 hour to replaced decal *I need to follow up on the sublet to buff as there is no comment on it, I will let you know once I hear back* Job O: approved for 2 hours
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
JASON SWENSON
dealer or external • Mar 24, 2026, 8:35 AM
THE DECAL IS SPLIT IN 2. AM I GETTING BOTH? SAME PART NUMBER.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
JASON SWENSON
dealer or external • Mar 24, 2026, 10:43 AM
I FIGURED IT OUT.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
Alix Mongiat
processor • Mar 25, 2026, 10:26 AM
@cody e @Jeremy G Job O: Sublet for $100 has been approved- not to exceed $100.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
cody eagle
dealer or external • Apr 27, 2026, 3:41 PM
@Alix M @Jeremy G this ro is completed and moved
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40236/40236.pdf
Alix Mongiat
processor • Apr 28, 2026, 9:47 AM
@JASON S @cody e @Jeremy G Are there any parts for Job B? Correction states "Recommend new cover" which is what was approved.
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/Keystone/40236/40236.pdf
Alix Mongiat
processor • Apr 30, 2026, 11:01 AM
Following up on this so we can get this submitted for you. I am moving to Claims Returned until we get a response. Once you provide the response, please move to Claims Corrected. Thanks.
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/Keystone/40236/40236.pdf
JASON SWENSON
dealer or external • Apr 30, 2026, 11:09 AM
ALL I KNOW IS I HAVE AN AC COVER ORDERED ON RO 40500
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Keystone/40236/40236.pdf
Alix Mongiat
processor • Apr 30, 2026, 11:22 AM
RO 40500 hasn't even been processed through warranty. It looks like this was just entered on 4/28 in Tekion. There needs to be communication, so we know what we are processing. I can remove that line from the PA and re-enter it on a new PA if that is what you are needing to do. However, without communication, I am not aware that is the dealerships plan. If that is what you are wanting to do, please let me know.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Keystone/40236/40236.pdf
Alix Mongiat
processor • May 1, 2026, 12:35 PM
Based on Cody's response via email- I am going to ask Keystone to remove Job B from the PA and we will re-enter it on a new PA once the work is completed.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.2- Claims Returned iCS-LIN/Keystone/40236/40236.pdf
Alix Mongiat
processor • May 1, 2026, 4:00 PM
@cody e @Jeremy G We need an invoice showing the $100 from the body shop for the sublet. They will not pay this without it. Thank you.
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/Keystone/40236/40236.pdf
Alix Mongiat
processor • May 1, 2026, 4:00 PM
@cody e @Jeremy G We need an invoice showing the $100 from the body shop for the sublet. They will not pay this without it. Thank you. This is for Job N.
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/Keystone/40236/40236.pdf
Alix Mongiat
processor • May 6, 2026, 8:25 AM
Following up on this invoice. Thanks!
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/Keystone/40236/40236.pdf
cody eagle
dealer or external • May 6, 2026, 9:29 AM
@Alix Mongiat @Jeremy Galvin The final ro states that we buffed the scratch out and replaced decal we did not need the body shop
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/Keystone/40236/40236.pdf
Alix Mongiat
processor • May 6, 2026, 9:52 AM
Okay, I will remove the $100 sublet from the claim. Thanks!
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/Keystone/40236/40236.pdf
Alix Mongiat
processor • May 6, 2026, 9:57 AM
I emailed Keystone to have them remove the sublet and instead change to 0.6 hours for buffing unit with citrol and a rag. Will submit once this is approved/denied.
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/Keystone/40236/40236.pdf
Alix Mongiat
processor • May 8, 2026, 10:16 AM
CLAIM105016 has been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/6- Ready to Submit/Keystone/40236/40236.pdf
Alix Mongiat
processor • Jun 2, 2026, 9:17 AM
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $1,178.28 total Job A - Labor $82.50 Part $6.50 Job C - Labor $49.50 Part $2.60 Job D: Labor $49.50 Part $2.60 Job E: Labor $33 Part $6.50 Job F: Labor $33 Job G: Labor $33 Part $6.50 Job H: Labor $33 Job I: Labor $16.50 Job J: Labor $33 Part $2.60 Job K: Labor $33 Part $2.60 Job L: Labor $33 Part $2.60 Job M: Labor $82.50 Job N: Labor $330 (metal scratch) Labor $165 (decal replace) Part - $40.28 Job O: Labor $99
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40236/40236.pdf
Processed summary
40236
LIN 1025 • Alix • keystone
Heat 34 • comments 30 • follow-ups 1 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $1,178.28 total Job A - Labor $82.50 Part $6.50 Job C - Labor $49.50 Part $2.60 Job D: Labor $49.50 Part $2.60 Job E: Labor $33 Part $6.50 Job F: Labor $33 Job
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. LIN 1025 · 71/100
Risk pressure 8 • 1 claims • 30 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

40236
LIN 1025 • Alix • keystone
Heat 34 • comments 30 • last actor processor
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $1,178.28 total Job A - Labor $82.50 Part $6.50 Job C - Labor $49.50 Part $2.60 Job D: Labor $49.50 Part $2.60 Job E: Labor $33 Part $6.50 Job F: Labor $33 Job
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Alix
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 40236 • LIN 1025 • heat 34
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops