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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40179 • LIN 1025.
Alix Mongiat
processor • Feb 25, 2026, 10:27 AM
PA 2590969 has been submitted for approval.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
cody eagle
dealer or external • Feb 25, 2026, 10:40 AM
got it thank you
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
Alix Mongiat
processor • Feb 25, 2026, 11:23 AM
This has been approved for 0.67 hours total (0.17 diagnosis and 0.5 hour repair)
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
Alix Mongiat
processor • Feb 25, 2026, 11:24 AM
@cody e This has been approved for 0.67 hours total (0.17 diagnosis and 0.5 hour repair) Just comment with the repair start/end dates and we will get this submitted for you.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
cody eagle
dealer or external • Feb 25, 2026, 2:17 PM
@Alix M this has been repaired
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
Alix Mongiat
processor • Feb 25, 2026, 2:39 PM
@cody e We need a comment on here that has the date repair started and date repair ended. I sent an email to you and Jeremy earlier with an example. Please provide this and we will get this submitted.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
Alix Mongiat
processor • Feb 25, 2026, 2:41 PM
It should look like this: Work started: xx/xx/xx Work completed: xx/xx/xx Final RO uploaded (You will want to make sure we have the Final RO in the folders when they are ready to submit as well)
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
cody eagle
dealer or external • Feb 25, 2026, 3:11 PM
@Alix M @Jeremy G i up loaded the final invoice it has check in and ready for pick up time stamped on there is that good enough trying to eliminate how many steps there is for this
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
Alix Mongiat
processor • Feb 25, 2026, 5:20 PM
@cody e As long as those dates match the started/end dates that will work just fine. Thank you!
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
Alix Mongiat
processor • Feb 26, 2026, 12:10 PM
@cody e @Jeremy G The labor rate in Forest River for this is only $98. We are trying to get this corrected, so I am not submitting it just yet.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
Alix Mongiat
processor • Feb 26, 2026, 2:13 PM
PA 2593014 has been submitted for approval under the correct account number. Sorry about that! Once approved, I will submit for payment.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
Alix Mongiat
processor • Feb 26, 2026, 2:58 PM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
Alix Mongiat
processor • Mar 3, 2026, 2:27 PM
@BONNIE S @cody e @Jeremy G This paid on check 3118475 for $110.55
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
Alix Mongiat
processor • Mar 3, 2026, 2:28 PM
@BONNIE S @cody e @Jeremy G I will upload the claim sheet/statement every time something pays so you can see what was paid. I am just tagging you so you know, I won't always tag you in these but they will be uploaded into the folders when something pays.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/Claim Sheet.pdf
cody eagle
dealer or external • Mar 3, 2026, 2:46 PM
ok thank you
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/Claim Sheet.pdf
BONNIE SEEMANN
dealer or external • Mar 3, 2026, 2:49 PM
ALIX, DO YOU RECEIVE THE CHECKS FROM FOREST RIVER & KEYSTONE?
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40179/40179.pdf
Processed summary
40179
LIN 1025 • Alix • forest-river
Heat 20 • comments 16 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • BONNIE SEEMANN
ALIX, DO YOU RECEIVE THE CHECKS FROM FOREST RIVER & KEYSTONE?
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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