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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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535 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40155 • LIN 1025.
cody eagle
dealer or external • Apr 7, 2026, 2:43 PM
@Alix M @Jeremy G ready for pre approval
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/40155/Claim Sheet.pdf
Alix Mongiat
processor • Apr 7, 2026, 6:14 PM
PREAUTH94454 has been submitted for approval.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40155/40155.pdf
Alix Mongiat
processor • Apr 9, 2026, 12:06 PM
@cody e @Jeremy G @JASON S Job A: approved for 0.3 hours - labor time adjusted allowing for proper repair procedure to be performed (requested 0.5 hour) Job B: approved for 0.1 hour (requested 0.5 hour) Job C: approved for 0.3 hour (requested 0.5 hour) Job D: approved for 0.5 hour Job E: approved for 0.2 hour (requested 0.8 hour) Job F: approved for .1 hour (requested 0.5 hour) Job G: denied- no manufacturing defect. *All lines - labor time adjusted allowing for proper repair procedure to be performed
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40155/40155.pdf
Alix Mongiat
processor • Apr 9, 2026, 12:26 PM
I have sent Keystone an email regarding Job E, requesting the full 0.8 hours is approved.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40155/40155.pdf
Alix Mongiat
processor • Apr 9, 2026, 12:27 PM
I have sent Keystone an email regarding Job E, requesting the full 0.8 hours is approved, I will comment once I hear back.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40155/40155.pdf
Alix Mongiat
processor • Apr 10, 2026, 9:55 AM
Job E has now been approved for 0.4 hour, I am working to get another 0.2 since there are 3 lights total that were repaired. Max we will get is 0.6 hour.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40155/40155.pdf
JASON SWENSON
dealer or external • Apr 10, 2026, 10:38 AM
IN THE NOTES THE TECH STATES THAT ONLY ONE LIGHT DOESNT WORK. IM ONLY ORDERING ONE LIGHT.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40155/40155.pdf
Alix Mongiat
processor • Apr 10, 2026, 11:28 AM
Yes- one light. I was just stating they repaired 3 lights. Sorry if that was confusing. Just commenting that 3 lights will be fixed total. One replaced light, two connectors per the notes from the tech.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40155/40155.pdf
JASON SWENSON
dealer or external • Apr 10, 2026, 11:37 AM
OK
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40155/40155.pdf
Alix Mongiat
processor • Apr 14, 2026, 8:26 AM
@cody e @Jeremy G Job E has been approved for 0.6 hours now.
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40155/40155.pdf
cody eagle
dealer or external • May 12, 2026, 11:28 AM
@Alix M @Jeremy G this ro is done and ready to summit
/home/openclaw/nas/Dropbox/LIN 1025/5-Pre-Authorizations Approved- LIN/Keystone/40155/40155.pdf
Alix Mongiat
processor • May 12, 2026, 1:03 PM
CLAIM106232 has been submitted for payment.
/home/openclaw/nas/Dropbox/#recycle/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40155/40155.pdf
Alix Mongiat
processor • Jun 2, 2026, 9:05 AM
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $393.50 total Job A: Labor $49.50 Part $39.14 Job B: Labor $16.50 Part $2.15 Job C: Labor $49.50 Part $14.27 Job D: Labor $82.50 Part $6.50 Job E: Labor $99 Part $15.79 Job F: Labor $16.50 Part $2.15 Job G: denied no manufacturing defect
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/40155/40155.pdf
Processed summary
40155
LIN 1025 • Alix • keystone
Heat 13 • comments 13 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@cody e @Jeremy G @BONNIE S This paid on check 1596130 for $393.50 total Job A: Labor $49.50 Part $39.14 Job B: Labor $16.50 Part $2.15 Job C: Labor $49.50 Part $14.27 Job D: Labor $82.50 Part $6.50 Job E: Labor $99 Pa
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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