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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 40149 • LIN 1025.
cody eagle
dealer or external • Feb 9, 2026, 1:38 PM
@Alix M photo uploaded
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
cody eagle
dealer or external • Feb 9, 2026, 2:04 PM
@Alix M Work started 11/11/25 Work completed 12/1/25
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Tricia Hallbeck
processor • Feb 9, 2026, 2:18 PM
cody eagle paid
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
KEVIN GOODIEL
dealer or external • Feb 9, 2026, 2:54 PM
PA 999 has been submitted for approval
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
JASON SWENSON
dealer or external • Feb 9, 2026, 3:14 PM
@Alix M Job b needs photos
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
JASON SWENSON
dealer or external • Feb 9, 2026, 3:20 PM
@Alix M Job a: approved for 0.2 hour Job b: approved for 0.5 hour
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Feb 12, 2026, 5:04 PM
@cody e Are there any photos for Job E? Wanted to check before we enter the PA. Thanks!
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Feb 13, 2026, 8:27 AM
Submitting for approval without photo for now, if you come across one please upload it to the folder as I am sure they will ask for one.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Feb 13, 2026, 8:28 AM
PREAUTH70737 has been submitted for approval.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Feb 13, 2026, 10:55 AM
@cody e @Jeremy G Job A: approved for 0.3 hour (requested 0.5 hour) Job B: approved for 0.5 hour (requested 0.7 hour) Job C: approved for 0.2 hour (requested 0.7 hour) Job D: approved for 0.3 hour (requested 0.8 hour) Job E: approved for 0.5 hour (requested 0.8 hour) @Chris B I have sent a letter to Keystone on this requesting compliance with the law regarding diagnostics. Copy of letter is in this folder. I will keep everyone posted.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
cody eagle
dealer or external • Feb 16, 2026, 8:17 AM
@Alix M Ok thanks sorry I was out of town friday I can get it on there today
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Feb 16, 2026, 9:17 AM
@cody e We are good on your end. I just sent a letter Friday. This has been approved for work, but we are trying to get you more time. Approvals are listed above so you can move forward with repairs if you would like. Times approved will hopefully change once Keystone reads the letter though.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Feb 16, 2026, 9:17 AM
@cody e We are good on your end. I just sent a letter to Keystone Friday. This has been approved for work, but we are trying to get you more time. Approvals are listed above so you can move forward with repairs if you would like. Times approved will hopefully change once Keystone reads the letter though.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Feb 17, 2026, 8:19 AM
Sent follow up email to Keystone in regard to the letter that was sent for approval according to the WI law.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Feb 18, 2026, 1:19 PM
Moving to PA approved. Letter is pending response from Keystone, but I will continue to follow up with them.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Feb 18, 2026, 2:36 PM
@JASON S This was approved for the following if you need to order parts for this WO; Job A: approved for 0.3 hour (requested 0.5 hour) Job B: approved for 0.5 hour (requested 0.7 hour) Job C: approved for 0.2 hour (requested 0.7 hour) Job D: approved for 0.3 hour (requested 0.8 hour) Job E: approved for 0.5 hour (requested 0.8 hour)
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Heidi Huntley
processor • Mar 5, 2026, 1:29 PM
@BONNIE S @Jeremy G I've been reviewing Tekion and this RO appears to be in closed status, can one of you confirm that it's ready to be submitted to the manufacturer? If so, you can move the repair order folder in DB, to the Ready To Submit folder.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
BONNIE SEEMANN
dealer or external • Mar 6, 2026, 9:33 AM
HEIDI, I LOOKED AT THE RO AND YES, IT IS CLOSED BUT 3 PRE-AUTHS WERE DONE WITH KEYSTONE AND ALIX SUBMITTED THIS. I MADE A NOTE THAT ALIX WAS SUBMITTING UNDER MY NAME. SO THOSE LINES CAN BE SUBMITTED. THANK YOU FOR ASKING. BONNIE
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Mar 9, 2026, 8:34 AM
@cody e @Jeremy G @Bonnie K This needs to be moved to Ready to Submit if this is done and the final RO needs to be uploaded along with any invoices if any parts were needed. This is done by Link. Let me know if you have any questions.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Mar 11, 2026, 1:49 PM
@cody e @Jeremy G Following up on this. @Michael B
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Mar 11, 2026, 2:34 PM
@JASON S can you upload the invoices that were used for this WO? Thank you!
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
JASON SWENSON
dealer or external • Mar 11, 2026, 3:07 PM
HOW AND WHERE DO I DO THAT?
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
JASON SWENSON
dealer or external • Mar 11, 2026, 3:18 PM
GOT IT I BELIEVE.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Mar 12, 2026, 8:48 AM
@JASON S Thank you! @cody e @Jeremy G Now we just need this moved to the correct folder (Ready to Submit) and if the WO that Heidi uploaded is the final, please comment on here letting me know that that's the final RO and we will go off that one to submit for payment. @Heidi H
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
cody eagle
dealer or external • Mar 12, 2026, 2:21 PM
yes as i stated before i is done and is now moved to the other folder on your system.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Mar 13, 2026, 8:56 AM
CLAIM82771 has been submitted for payment
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Mar 18, 2026, 9:11 AM
@JASON S @cody e Model and Serial number Required. LL1, please provide a clear/readable photo of the serial number tag from the water heater.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Mar 18, 2026, 9:11 AM
@JASON S @cody e Model and Serial number Required. LL1, please provide a clear/readable photo of the serial number tag from the water heater. We only have until 3/30 to respond before they deny.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
JASON SWENSON
dealer or external • Mar 18, 2026, 9:22 AM
WATER HEATER TAGS ARE SORT OF DIFFICULT TO GET A PICTURE OF. THIS IS WHAT I CAN GET.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Mar 18, 2026, 10:27 AM
Thank you! I have added to the claim.
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Alix Mongiat
processor • Apr 2, 2026, 10:35 AM
@BONNIE S C3926175 paid on check 1585360 for $444.29
/home/openclaw/nas/Dropbox/LIN 1025/Link OEM Legal Non-Compliance/40149 OEM CB/40149.pdf
Processed summary
40149
LIN 1025 • Alix • keystone
Heat 44 • comments 32 • follow-ups 2 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S C3926175 paid on check 1585360 for $444.29
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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