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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
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The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 39862 • LIN 1025.
cody eagle
dealer or external • Apr 7, 2026, 4:29 PM
@Alix M @Jeremy G ready for pre approval
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/Claim Sheet.pdf
cody eagle
dealer or external • Apr 7, 2026, 4:46 PM
@Alix M @Jeremy G ready for pre approval
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/Claim Sheet.pdf
Alix Mongiat
processor • Apr 8, 2026, 8:10 AM
@cody e @Jeremy G Job B - Please provide photos of the furnace and tags. All appliances need photos of tags and such as we need to select specific brands when entering the PA.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/39862.pdf
Alix Mongiat
processor • Apr 8, 2026, 10:15 AM
Received the photo via email.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/39862.pdf
Alix Mongiat
processor • Apr 8, 2026, 10:16 AM
PREAUTH94514 has been submitted for approval.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/39862.pdf
Alix Mongiat
processor • Apr 9, 2026, 9:13 AM
@cody e @Jeremy G @JASON S Job A: approved for 0.1 hour (requested 0.2 hour) Job B: approved for 1.5 hours - labor time adjusted allowing for proper repair procedure to be performed. (requested 3 hours) Job C: approved for 0.5 hour Job D: approved for 0.2 hour - labor time adjusted allowing for proper repair procedure to be performed (requested 0.5 hour)
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/39862.pdf
cody eagle
dealer or external • Apr 14, 2026, 12:44 PM
@Alix M @Jeremy G ready to summit
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/39862.pdf
Alix Mongiat
processor • Apr 14, 2026, 1:45 PM
@JASON S Can you upload the invoice for Job B? I found the other invoice on Keystone for Job A.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/39862.pdf
JASON SWENSON
dealer or external • Apr 14, 2026, 1:46 PM
Yes
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/39862.pdf
Alix Mongiat
processor • Apr 14, 2026, 2:12 PM
CLAIM95256 has been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/39862.pdf
Alix Mongiat
processor • Apr 16, 2026, 11:23 AM
@JASON S @cody e @Jeremy G Job B: Please provide photo showing the complete defective board removed from the unit.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/39862/39862.pdf
Alix Mongiat
processor • Apr 16, 2026, 11:24 AM
We have until 4/29 to respond with requested information.
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/39862/39862.pdf
cody eagle
dealer or external • Apr 16, 2026, 11:52 AM
@Alix M @Jeremy G @JASON S this job was approved and finished we no longer have this pulled apart they approved it we did not replace anything we removed panel trimmed and reinstalled do they want to pay us to remove again to get another picture.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/39862.pdf
Alix Mongiat
processor • Apr 21, 2026, 9:00 AM
@cody e @Jeremy G @JASON S There is a part that you claimed for Job B for the furnace. We need a photo of that defective part which you stated you replaced on the WO. Please make sure you are reading the correct jobs we are asking for information on. @Michael B
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/39862.pdf
Alix Mongiat
processor • Apr 21, 2026, 10:05 AM
Added photos of the defective board for Job B that were emailed to me. Thank you!
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39862/39862.pdf
Alix Mongiat
processor • May 18, 2026, 8:32 AM
@BONNIE S @cody e @Jeremy G This paid on check 1593279 for $917.01 total Job A: Labor $16.50 Parts $374.61 Job B: Labor $247.50 Parts $162.90 Job C: Labor $82.50 Job D: Labor $33
/home/openclaw/nas/Dropbox/LIN 1025/7- Claims in Process/7.1- Claims Submitted- iCS/Keystone/39862/39862.pdf
Processed summary
39862
LIN 1025 • Alix • keystone
Heat 22 • comments 16 • follow-ups 0 • blocker Ready to close
Last author processor • Alix Mongiat
@BONNIE S @cody e @Jeremy G This paid on check 1593279 for $917.01 total Job A: Labor $16.50 Parts $374.61 Job B: Labor $247.50 Parts $162.90 Job C: Labor $82.50 Job D: Labor $33
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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