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iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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537 open claims
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,786
Claim threads with processed comment intelligence attached.
Active last 7d
195
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,226
Claims carrying approval-related conversation signals.
Denial / labor threads
1,690
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 39837 • LIN 1025.
cody eagle
dealer or external • Apr 1, 2026, 5:08 PM
@Alix M this is ready to summit please let me know how much jayco will pay for the service call so i can adjust.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/RO# 39837 media/image.jpg
Alix Mongiat
processor • Apr 2, 2026, 8:49 AM
@cody e @Jeremy G @Michael B I am only showing the hourly rate on this specific until at $130 in Jayco. I am going to email Jayco right now to see why that is as every other one I entered it shows $165.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
Alix Mongiat
processor • Apr 2, 2026, 8:55 AM
@cody e @Jeremy G @Michael B I am only showing the hourly rate on this specific unit at $130 in Jayco. I am going to email Jayco right now to see why that is as every other one I entered it shows $165.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
Alix Mongiat
processor • Apr 2, 2026, 10:17 AM
@cody e @Jeremy G @Michael B Due to the start date of this repair being 10/24/25, the labor rate is only $130. Let me know how you want me to proceed, the final RO will need to be adjusted to reflect $130. It was discussed in training what dates we would use and we were told to use the dates on the RO- Check in, ready for pickup.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
Alix Mongiat
processor • Apr 2, 2026, 10:19 AM
If you want to call to discuss this, feel free. If you want me to enter other dates as it looks like the work was just done on April 1st, we just need to know that. But we should keep things consistent to delay processing and the back and forth.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
Alix Mongiat
processor • Apr 2, 2026, 11:49 AM
I have submitted J01533809-001 for approval as it needs a PA.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
Alix Mongiat
processor • Apr 2, 2026, 11:50 AM
(with no dates in this shows at $165/hour)
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
Alix Mongiat
processor • Apr 2, 2026, 4:46 PM
@cody e @Jeremy G This has been approved for 4.5 hours and $165 for service call.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
Alix Mongiat
processor • Apr 3, 2026, 4:32 PM
Just confirming we are ready to submit this for payment. Thanks!
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
cody eagle
dealer or external • Apr 3, 2026, 6:25 PM
Yes this is ready to summit
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
Alix Mongiat
processor • Apr 7, 2026, 8:13 AM
This has been submitted for payment.
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
Alix Mongiat
processor • Apr 14, 2026, 12:12 PM
@BONNIE S @cody e This paid on 4/13/26 on check 00125813 for $936.75
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
BONNIE SEEMANN
dealer or external • Apr 14, 2026, 12:32 PM
THANK YOU!!
/home/openclaw/nas/Dropbox/LIN 1025/8-Claims Paid/39837/39837.pdf
Processed summary
39837
LIN 1025 • Alix • unknown
Heat 15 • comments 13 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • BONNIE SEEMANN
THANK YOU!!
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Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
No dealer scorecards loaded
The comment report has not emitted dealer scorecard rows yet.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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