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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
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538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 19 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 2927 • TRI 1202.
Cole Perkins
dealer or external • Nov 18, 2025, 11:18 AM
@Tessa C put your parts here
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Nov 18, 2025, 11:20 AM
@Cole P decal 590805 $135.99 coax 590622 $13.99 step trim 570180 $142.99 fenderskirt 570200 $88.99 skirt 570147 $174.99 water heater 10-2141 $861.99 door 09-0004 $106.99 outrigger 110889 $51.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/IMG_0952.JPG
Tessa Coffey
dealer or external • Nov 18, 2025, 11:58 AM
@Cole P decal 590805 $135.99 coax 590622 $13.99 step trim 570180 $142.99 fenderskirt 570200 $88.99 skirt 570147 $174.99 water heater 10-2141 $861.99 door 09-0004 $106.99 outrigger 110889 $51.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Nov 18, 2025, 12:59 PM
@Cole P 570454 $47.99 belt rail
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Cole Perkins
dealer or external • Dec 8, 2025, 4:49 PM
@Tessa C order parts
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Dec 17, 2025, 11:33 AM
@Cole P ON ORDER 17616 & 17617
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Dec 18, 2025, 11:20 AM
@Cole P WATER HEATER HERE IN BAY. STILL WAITING ON GRAND DESIGN PARTS
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Dec 23, 2025, 9:10 AM
@Cole P DECAL HERE IN S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Dec 24, 2025, 11:06 AM
@Cole P FENDERSKIRT AND STEP TRIM HERE IN BAY
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Dec 30, 2025, 10:45 AM
@Cole P METAL SKIRT AND BELT RAIL IN BAY. STILL LACKING A FEW ITEMS. REACHING OUT TO GET ETA
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Cole Perkins
dealer or external • Jan 20, 2026, 1:05 PM
@Tessa C CUS CAME IN FOR PART UPDATE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Jan 22, 2026, 11:14 AM
@Cole P one of the two parts we were missing came in. We just lack the outrigger. I'll reach out to Brittany and see whats goin on.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Jan 27, 2026, 8:59 AM
@Cole P OUTRIGGER ETA IS 2/4
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Jan 28, 2026, 12:04 PM
@Cole P emailed brittany at grand design to see if that metal came in a smaller length
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Cole Perkins
dealer or external • Jan 29, 2026, 8:54 AM
@Tessa C did you get this metal on order?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Jan 29, 2026, 8:58 AM
@Cole P YES ITS ON PO 17698
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Cole Perkins
dealer or external • Feb 2, 2026, 2:24 PM
the metal is here I inventoried it and stuck it on the wo also need shipping on the other po on this ticket
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Feb 5, 2026, 10:14 AM
@Cole P OUTRIGGER HERE. S/O M-R
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Tessa Coffey
dealer or external • Feb 9, 2026, 1:23 PM
@Cole P WATER HEATER PART JOW NEEDED IS HERE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/Z SALES QUOTES/estimate 2927/RISCO 2927/EST.pdf
Processed summary
2927
TRI 1202 • Ashlee • grand-design
Heat 19 • comments 19 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Cole P WATER HEATER PART JOW NEEDED IS HERE
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 19 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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