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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0.1h freshness
538 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 84/100
Risk pressure 0 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,758
Claim threads with processed comment intelligence attached.
Active last 7d
217
Claims with recent comment activity worth operator attention.
Escalation risk
30
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,219
Claims carrying approval-related conversation signals.
Denial / labor threads
1,685
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 2915 • TRI 1202.
Cole Perkins
dealer or external • Sep 12, 2025, 8:57 AM
@Tessa C need pricing on ceiling panel and 400 watt solar panel
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/BATES 2915/EST 2915.pdf
Tessa Coffey
dealer or external • Sep 12, 2025, 9:51 AM
@Cole P Got the part numbers Im working on the price lauan - 630063 waiting on price from grand design solar panel-FSFP37MW2 ( found on LCI for $587.95 cost $823.99 retail)
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/BATES 2915/EST 2915.pdf
Tessa Coffey
dealer or external • Sep 12, 2025, 9:56 AM
@Cole P solar panel from GD is $1217.99 Ceiling panel is $95.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/BATES 2915/EST 2915.pdf
Tessa Coffey
dealer or external • Sep 12, 2025, 10:03 AM
@Cole P Got the part numbers Im working on the price lauan - 630063 waiting on price from grand design solar panel-FSFP37MW2 ( found on LCI $687.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/BATES 2915/EST 2915.pdf
Cole Perkins
dealer or external • Sep 24, 2025, 3:28 PM
Hello we need 3 ceiling panels ordered please
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/BATES 2915/EST 2915.pdf
Tessa Coffey
dealer or external • Sep 24, 2025, 3:51 PM
@Cole P ON ORDER 17427
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/BATES 2915/EST 2915.pdf
Cole Perkins
dealer or external • Oct 16, 2025, 3:14 PM
any update on the panels?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/BATES 2915/EST 2915.pdf
Tessa Coffey
dealer or external • Oct 16, 2025, 3:16 PM
@Cole P got the invoice today should be here beginning of next week
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/BATES 2915/EST 2915.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 2:09 PM
@Cole P PANELS ARE HERE (BAY)
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/BATES 2915/EST 2915.pdf
Cole Perkins
dealer or external • Oct 28, 2025, 12:45 PM
@Tessa C need a fridge ordered for this unit as well
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/BATES 2915/EST 2915.pdf
Tessa Coffey
dealer or external • Oct 28, 2025, 2:15 PM
@Cole P ON ORDER 17518
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/BATES 2915/EST 2915.pdf
Processed summary
2915
TRI 1202 • Ashlee • grand-design
Heat 13 • comments 11 • follow-ups 1 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Cole P ON ORDER 17518
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 84/100
Risk pressure 0 • 1 claims • 11 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 35 • quality 35 • tone/compliance 100 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
No dealer tone/compliance pressure surfaced in this scoped view.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
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