iClaims logo
Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
536 open claims
n/a OEM score
warning comment lane
Home
War RoomClaim ExplorerManufacturer ComparisonEvidence RoomCommunicationsOperations Center
Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
HomeClaim ExplorerEvidence RoomManufacturer Comparison
Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
0
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 19 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
5,767
Claim threads with processed comment intelligence attached.
Active last 7d
193
Claims with recent comment activity worth operator attention.
Escalation risk
31
Comment threads already signaling elevated conflict or pressure.
Ready to close
0
Threads that already look commercially done.
Approval discussions
2,225
Claims carrying approval-related conversation signals.
Denial / labor threads
1,688
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 2908 • TRI 1202.
Cole Perkins
dealer or external • Aug 22, 2025, 3:12 PM
@Tessa C need pricing on axle, wheel well, fenderskirt, actuator, and whole rear wall
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Aug 22, 2025, 4:52 PM
wheel well 24.99 fender skirt 10.99 actuator 221.99 roof 1107.99 waiting to hear back from valaska
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Aug 23, 2025, 1:43 PM
axle without mounting kit $964.99 axle with mounting kit $1005.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Cole Perkins
dealer or external • Aug 26, 2025, 9:55 AM
@Tessa C I also need torsion bars for the roof I forgot to ask
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Aug 26, 2025, 10:05 AM
@Cole P F100107706 $48.99 F100107707 $48.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Cole Perkins
dealer or external • Aug 26, 2025, 1:22 PM
Hello need pricing on entry door and steps
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Aug 26, 2025, 1:39 PM
Hi upper door $341.99 lower door$224.99 steps $99.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Cole Perkins
dealer or external • Sep 15, 2025, 3:11 PM
@Tessa C order parts minus the door, need an actuator
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Cole Perkins
dealer or external • Sep 27, 2025, 3:30 PM
on order po17436
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Oct 14, 2025, 12:56 PM
@Cole P HAVE EVERYTHING MINUS THE ROOF PART. ALL OTHER PARTS ARE IN THE BAY
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 10:16 AM
@Cole P per our conversation If something doesnt add up with these parts the last names were different.
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Oct 21, 2025, 10:19 AM
@Cole P per our conversation If something doesnt add up with these parts the last names were different. po said ensley not addington
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Cole Perkins
dealer or external • Nov 18, 2025, 2:42 PM
@Tessa C check po on forest river they sent an email for photos on the roof and removed it from the invoice
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Dec 5, 2025, 3:26 PM
@Cole P ROOF AND SUNLIGHT ON ORDER 17600
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Dec 17, 2025, 1:45 PM
@Cole P eta on roof is 12/30
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Jan 7, 2026, 11:04 AM
CALLED AND UPDATED CUSTOMER ON PART ETA. NO ANSWER LEFT A MESSAGE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Jan 10, 2026, 9:41 AM
@Cole P roof here waiting for forest river site so i can get invoice and shipping
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Jan 10, 2026, 10:34 AM
@Cole P good to go on this one
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Tessa Coffey
dealer or external • Jan 13, 2026, 12:57 PM
@Cole P CORRECT STEPS ARE HERE
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/ADDDINGTON 2908/EST.pdf
Processed summary
2908
TRI 1202 • Ashlee • forest-river
Heat 19 • comments 19 • follow-ups 0 • blocker Unknown blocker
Last author dealer_or_external • Tessa Coffey
@Cole P CORRECT STEPS ARE HERE
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 87/100
Risk pressure 4 • 1 claims • 19 comments
Closeout 100 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 35 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 0 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
0
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

No active comment heat loaded

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

No ready-to-close claims
No active claim lane is surfacing here right now.
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
No blocker pressure loaded
No active processor blocker rows are available right now.
🏠War Room📄Claims⚠️Mfg📚Evidence🗂️Comms⚙️Ops