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Dispute prevention and case-state control

iClaims Intelligence

See which cases are drifting, what is blocked, what evidence is missing, and what should happen next before the file turns into an escalation problem.
0h freshness
573 open claims
n/a OEM score
warning comment lane
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Communication Control
Communications Intelligence
Comments, blockers, customer pressure, and follow-up issues tied to live cases.
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Communications intelligence

Thread evidence before folder browsing.

Work the live Dropbox side-comment lane as a triage surface: who is blocking, which claims are heating up, and which threads are already escalation material.
Dealer scorecardActive conversationsEscalation riskWaiting on OEMWaiting on dealer
Dealer blocked
0
Claims waiting on photos, docs, or dealer replies.
OEM blocked
0
Claims sitting behind OEM follow-up, denials, or silence.
Processor blocked
0
Dealer responded, but processor-side next move is still open.
Ready to close
1
Commercially done claims that should get cleared out.
Operator triage

Start with blocker ownership.

Focused thread
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.
Dealer scorecard

Rank comments by dealer performance.

Open scorecard
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 5 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.

Communications intelligence

Evidence threads

Repair orders, OEM replies, Dropbox side comments, and the paper trail that unlocks recovery.
Focused thread Active files Dealer scorecard Escalation ready Waiting on dealer OEM overdue Processor follow-up Ready to close
Claims with comments
6,034
Claim threads with processed comment intelligence attached.
Active last 7d
171
Claims with recent comment activity worth operator attention.
Escalation risk
34
Comment threads already signaling elevated conflict or pressure.
Ready to close
1
Threads that already look commercially done.
Approval discussions
2,427
Claims carrying approval-related conversation signals.
Denial / labor threads
1,908
Combined denial and labor discussion load.

Focused evidence thread

Thread evidence for 27870 • TRI 1202.
Tamara Hayes
dealer or external • Oct 28, 2026, 4:49 PM
@Cole P @Tessa C I NEED PRICES AND PART NUMBERS FOR SLIDE TOPPER WITH HARDWARE, AND A REEFER VENT
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27870/WO # 27870.pdf
Tessa Coffey
dealer or external • Oct 29, 2026, 9:48 AM
@Tamara H which slide topper? or both?
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27870/WO # 27870.pdf
Tamara Hayes
dealer or external • Oct 29, 2026, 9:52 AM
@Tessa C COLE SAYS BOTH
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27870/WO # 27870.pdf
Cole Perkins
dealer or external • Oct 29, 2026, 3:43 PM
SLIDE TOPPER REAR PN 00-0492 R535.99 FRONT PN 00-0488 482.99 REFER VENT 72-1002 R40.99
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27870/WO # 27870.pdf
Tamara Hayes
dealer or external • Oct 30, 2026, 12:06 PM
@Cole P @Tessa C PLEASE ORDER REAR SLIDE TOPPER AND REEFER VENT. PAID DEPOSIT FOR SLIDE TOPPER
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/27870/WO # 27870.pdf
Processed summary
27870
TRI 1202 • Ashlee • unknown
Heat 5 • comments 5 • follow-ups 0 • blocker Ready to close
Last author dealer_or_external • Tamara Hayes
@Cole P @Tessa C PLEASE ORDER REAR SLIDE TOPPER AND REEFER VENT. PAID DEPOSIT FOR SLIDE TOPPER
Open claim

Dealer comment scorecard

Overall score blends closeout, dealer response, OEM friction, processor follow-up, escalation, comment quality, tone/compliance, and queue mismatch. Higher is better; risk pressure shows where cleanup work concentrates.
1. TRI 1202 · 81/100
Risk pressure 8 • 1 claims • 5 comments
Closeout 35 • dealer response 100 • OEM friction 100 • processor 100
Escalation 100 • quality 100 • tone/compliance 35 • mismatch 100
Per 100 claims: ready 100 • dealer wait 0 • OEM wait 0 • escalation 0
1 dealer-tone flag claim(s), mostly coaching/audit candidates.
Waiting on dealer
0
Claims where the latest thread still points back to missing dealer docs, pictures, or replies.
Waiting on OEM
0
Claims sitting behind OEM authorization, denial resolution, or unanswered factory follow-up.
Waiting on processor
0
Claims where the dealer responded but processor-side next action is still outstanding.
Ready to close
1
Claims that already look commercially done and should be cleared off the board.

Hottest active conversations

27870
TRI 1202 • Ashlee • unknown
Heat 5 • comments 5 • blocker Ready to close
@Cole P @Tessa C PLEASE ORDER REAR SLIDE TOPPER AND REEFER VENT. PAID DEPOSIT FOR SLIDE TOPPER
Open claim

Escalation risk

No escalation-risk claims loaded

Waiting on dealer

No dealer-blocked claims
No active claim lane is surfacing here right now.

Waiting on OEM

No OEM-blocked claims
No active claim lane is surfacing here right now.

Waiting on processor

No processor-blocked claims
No active claim lane is surfacing here right now.

Ready to close

27870
TRI 1202 • Ashlee • unknown
Heat 5 • comments 5 • last actor dealer_or_external
@Cole P @Tessa C PLEASE ORDER REAR SLIDE TOPPER AND REEFER VENT. PAID DEPOSIT FOR SLIDE TOPPER
Open claim
Comment blocker ownership by processor
Processor-level blocker mix from the comment lane.
Ashlee
Dealer-blocked 0 • OEM-blocked 0 • processor-blocked 0 • ready-to-close 1
Hottest claim: 27870 • TRI 1202 • heat 5
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